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Business Broadband

Many Internet Service Providers claim to offer "business-grade" Internet connections, yet often these are simply retail grade connections with a few extra basic features such as static IP addresses or higher download allowances.

First Focus offers true business-grade services as part of our overall network management solutions. We guarantee our Internet services are of the highest quality, and they will support the applications you require.

Features	Retail grade (And “fake” business-grade)	First Focus Business Grade
Download Speeds	Often misrepresented because actual speeds depend many factors such as distance from an exchange.	Speeds pre-checked and then guaranteed. You pay only for the speed that you actually get.
Contention	Highly contended. Many other users share your bandwidth, often resulting in slower downloads.	Network tails contended at 1:1. Your Internet bandwidth is guaranteed.
Latency	High latencies caused by over- subscribed network core, resulting in poor performance of applications such as terminal services and Citrix.	Much lower latencies, much higher application performance, much faster responsiveness.
Jitter	Latency levels will fluctuate as the load on the network core changes. This causes problems with sensitive applications such as Voice Over IP.	Much lower Jitter since our network has been specifically designed to support Voice over IP.
Management	No proactive management – you report faults to your ISP.	Proactive management – all lines are monitored 24 x 7 and faults are detected immediately.
Service Level Agreement	No Service Level Agreement. Outages are far more frequent, and can last for days at a time.	99.9% uptime Service Level Agreement (SLA). Outages are far less frequent and measured in minutes rather than hours.
Quality of Service (QoS)	Advanced configuration options are generally very limited	End-to-end QoS is supported, delivering even greater application performance and reliability.
Optimised Bandwidth	All bandwidth between sites travels over the Internet, this is less secure and less efficient	Bandwidth between your branches, or to and from hosted servers travels over private network links, securely and efficiently.