Case Study:
Key Services
Key Services is established as a diversified building services provider, delivering quality Building Services, Air Conditioning service & installation and Managed Building Services.
Operating out of their Sydney Head office, Key Services employs a range of certified Tradesmen, technicians, and project managers, who perform multi-million dollar maintenance and refurbishment projects for some of Sydney's best known buildings.
Business Requirement:
Supporting very large clients and projects, Key Services requires an IT infrastructure that is stable and dependable. While Key Services has in-house IT staff handle day-to-day help desk tasks, they also need an organisation that can supply ongoing regular maintenance, along with additional expertise on an ad-hoc basis.
The Solution:
Because Key Services have existing in-house IT staff, a First Focus Gold Support plan is perfect for their needs.
Providing a combination of regular maintenance tasks (such as checking the backups every day), along with access to our 24x7 help desk and a dedicated Technical Account Manager, First Focus provides Key Services with the additional expert support required to ensure that the network is running at optimal levels.
The First Focus Technical Account Manager produces a monthly summary report outlining the status of the network, any problems that were detected and resolved, and any recommendations for the future. We also handle all the routine behind-the-scenes tasks such as Domain name re-registration and anti-virus subscription renewals.
Finally, Key services know First Focus is there to provide emergency support should it ever be required, able to deploy a team of expert network and server engineers on-site at a moments notice.
The Results:
First Focus has been supporting the Key Services network on a Gold support plan for over 4 years, and in this time the network has performed consistently and reliably. IT Support costs have also reduced significantly over time giving Key services the confidence that they are in good hands.
"First Focus is always there when we need them"