FAQs

Why should I buy from First Focus?

Buying hardware and software can be complicated and expensive when you get it wrong. Operating systems that don't work on some networks; Anti-virus software that don't work with email systems, backup systems that actually don't provide any real protection, Internet connections that don't support VOIP. We have seen it all before, and we know what works. That is why we can guarantee that First Focus solutions will work as intended, saving you time and money.

Can First Focus help with my office relocation?

Yes. First Focus is very experienced in office relocation projects, and we can help with many of the stages from planning, to moving boxes, right through to testing after the move.

Can First Focus help us dispose of old equipment?

Yes. Asset disposal is an integral part of our overall IT lifecycle management. Contact us for more information.

How does First Focus manage my expectations throughout a project?

We adhere to a project management methodology that ensures alignment between expectations and project scope from day one. We do this by ensuring that your management staff and our engineering staff are involved in the planning process together as early as possible. Also, we hold regular project review meetings. Finally, we focus on creating a detailed and accurate post-implementation test plan to ensure projects only end when all of your agreed objectives have been achieved.

What hardware and software can First Focus supply?

We have agreements with a multitude of vendors and distributors, meaning we can source almost any IT hardware or software. We even employ specialist procurement experts who can track down those hard to find parts.

Which hardware and software brands does First Focus recommend?

While we work most often with the industry leaders: Microsoft, Cisco, and Hewlett Packard, we also work with a wide range of other major brands. We focus on delivering the best possible solution, rather than on any particular brand.

Can First Focus organise discounts on large orders?

Of course. For larger projects, First Focus will often work directly with a vendor to organise special "bid" pricing. There are many ways in which First Focus can help you reduce the upfront cost of projects.