Support Plans
No two businesses are the same, and no two businesses have the same IT requirements. That's why First Focus has developed a range of flexible Support Plans to make sure that we have a package that will suit your needs.
Support plan types
All of our support plans are flexible; simply choose a starting point from the table below, and we can customise the plan to your business' individual needs.
| Features | Silver (Ad-hoc Support) |
Gold (Regular Maintenance) |
Platinum (Unlimited support) |
| How it works | Designed for businesses that do not need regular IT service or support. Pre-purchase support credits | A regular support plan with a dedicated account manager, scheduled maintenance tasks and monthly reporting | Unlimited support based on an agreed Service Level Agreement. Designed for organisations with a fixed IT budget |
| 24 x 7 x 365 Help Desk | |||
| Remote Support | |||
| On-Site Support | |||
| After Hours Support | |||
| Nationwide Coverage | |||
| Monthly Management Report | |||
| Regular Maintenance Plan | |||
| Dedicated Account Manger | |||
| Service Level Agreement | |||
| Unlimited IT support | |||
| Details | |||
| Minimum Charge | 15 minute increments | 15 minute increments | NA |
| Requires a Network Audit | No | Yes | Yes |
| Minimum Contract | No minimum | 1 Month | 6-12 Months |
| Price structure | Pre-purchased hours of support or consulting | Fixed Maintenance fee + Variable Ad-hoc fee | Fixed maintenance and support fee |