Aug 2010: First Focus completes VMWare migration for Faiveley Transport
First Focus migrates over 40 physical and virtual servers to a single VMware Essentials Plus bundle, across 3 physical host servers, and a Hewlett Packard SAN
First Focus has been supporting the IT infrastructure of Faiveley Transport's Australian offices in Sydney and Melbourne for over 12 months and this project is a great example of how we can reduce operating costs and increase overall reliability of a customer network environment. Solutions Architect Karl Richardson said: "The VMware Essentials Plus bundle is a great value offering from VMWare that is ideal for virtualising environments of under 200 users. This solution balances features and budget and works seamlessly with the HP SAN and Microsoft software"
July 2010: We have Moved.
First Focus moves up the road to larger premises.
Due to rapid expansion, First Focus has outgrown our previous location, and we have moved 500m up the road to larger offices. The new location is still within the Lakes Business Park, and provides us with additional parking for our field engineers, an additional 20 service desk seats, warehouse capacity, and a larger build and test lab facility.
Located just off Southern Cross Drive, and a stone's throw from Sydney Airport, our new head office gives us access to the CBD and North Sydney within 15 minutes, and easy access to the M5 corridor.
Our new address is:
Level 2, 2a Lord St,
Botany NSW, 2019
June 2010: First Focus appoints new General Manager
First Focus welcomes Richard Marlow on board to drive future expansion activities
In response to strong growth and a rapidly expanding pipeline, First Focus has appointed a new General Manager as part of our wider business expansion and re-structuring activities. Richard Marlow brings to First Focus over 20 years IT management experience, having previously held roles as General Manager at CSC Australia, and heading up Service Delivery for PriceWaterhouseCoopers U.S.
May 2010: First Focus commences deskside support services for Deutsche Bank Australia
Representing one of our largest contracts to date, First Focus engineers are providing deskside services to over 500 Deutsche Bank employees.
Having steadily developed our enterprise services capability, this contract was awarded based on our commitment to service quality, SLA performance and price competitiveness. First Focus now provides IT support services to businesses with over 10,000 end users in Australia and New Zealand.
Jan 2010: First Focus deploys new ticketing system
New ITIL based ticketing system driven by SQL .NET technology allows rapid configuration and reporting of SLAs, KPIs.
First Focus has listened to our customers and deployed a new vastly more capable ticketing system to meet our customer's requirements. Features such as the Web portal, iPhone integration, Crystal reports, Flexible Agreement based invoicing and Service dashboards are all driving service improvements, and this has been reflected in Customer Satisfaction metrics we are receiving from our clients.
Aug 2009: First Focus wins contract with Proctor and Gamble
First Focus wins contract with Proctor and Gamble
Leveraging our expanded partner program and centralised service delivery managemnt capabilities, First Focus has won a contract to provide networking support services to Protor and Gamble's sites across 14 sites in Australia. First Focus Managing Director Peter Paddon said: "This contract reinforces the value of our partner program and justifies our commitment to establishing this network. Clearly there is a need within Australia for a national field services provider capable of delivering on 24x7 SLAs, yet agile and responsive enough to meet dynamic customer demmands."
Jun 2009: First Focus extends Partner Program
First Focus has expanded its National Field Service and break fix capability, with the addition several regional support partners
First Focus has re-launched its regional partner program, having negotiated a structured set of SLAs and KPIs and back to back service contracts that span over 40 regional IT providers. This partner network allows First Foucs to deliver distributed deskside support services to organisations with sites all around Australia, and allows these services to be governed by central service delivery maangers under consistent and effective SLAs.
Jan 2009: New Network
First Focus deploys new Fibre network and Co-location infrastructure
Over a period of 3 months, in association with Powertel, First Focus has completed the deployment of a new interstate Fibre-optic Layer 2 network and performed a complete overhaul of our co-location infrastructure. Our customers were demanding a high quality service to support expanded requirements in the areas of application delivery and cloud computing, so we undertook this strategic initiative to place First Focus at the forefront of modern technical infrastructure services.
Overall this Network allows us to continue to provide leading end-to-end IT infrastructure services, from the data centre to the desktop, with service level guarantees and complete accountability for all components. This results in reliable infrastructure solutions, highly competitive pricing and outstanding outcomes for our customers