IT Support Plans

Small and mid-sized businesses are increasingly realising that outsourcing some or all responsibility for IT support to specialised providers makes more sense than trying to perform this function in-house.

For medium sized organisations the business case for outsourcing infrastructure support is quite compelling because when it’s done properly, it delivers lower costs, increased end user satisfaction, a far greater breadth and depth of expertise, and a more reliable and effective infrastructure.

2008-05-18_edos_0035_bg5

Our support plans

No two businesses are the same, and no two businesses have the same IT requirements. That’s why First Focus IT support plans are designed to be flexible enough to meet any support need.

Our support plans fall into two major categories, Essential Support and Total Support:

Essential Support

Essential Support is designed for those organisations that:

  • Want an IT partner to perform basic maintenance
  • Want an IT Partner to be available on-call should a major problem arise.
  • Have relatively simple and stable networks with little need for a service desk
  • Have a good level of in-house IT expertise and are only looking for supplemental services
  • Are only seeking a few hours per month of ad-hoc support
  • Wish to retain accountability for IT decision making in-house

Essential support packages are built around a fixed monthly cost for maintenance and infrastructure, plus a variable cost for support. The variable cost is based on the time spent supporting your network.


Total Support

Total Support is designed for those organisations that;

  • Want an IT partner that will take ownership and accountability for all IT infrastructure
  • Want fixed IT costs based around an IT Service Level Agreement
  • Have limited in-house IT knowledge and do not wish to be IT experts
  • Need the highest levels of uptime and reliability in their systems
  • Have complex or demanding IT support infrastructure requirements

Total Support packages are built around a fixed monthly cost for maintenance, infrastructure and unlimited IT support. The fixed cost is based on the size and scope of your network.


Both of these support packages are built from combining a range of elements. Click on the links below for more information:

First Focus offers the highest quality and best value outsourcing options for medium and small organisations throughout Australia and New Zealand.  Our responsiveness and customer service, combined with our coverage and depth of expertise, and our Smart Cloud options and IT staffing solutions deliver an unparalleled infrastructure support solution.

Contact First Focus today for more information or use the calculator at the top of this page to generate a price estimate for an outsourcing solution for your business.