Why focus on us?
Why does First Focus consistently deliver superior solutions?
| Customer Needs | Competitive Advantage | |
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Support Ethic | From Day 1, the success of First Focus has been built on the principle that we will never give up trying to deliver our customers the best solutions possible. Everything we do is based on our aim of giving our customers the best. |
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Technical excellence | We regularly provide customers with unlimited IT support. We can only do that because we have complete faith in our expert staff and our outstanding solutions which we know will work as intended. |
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Breadth of solutions | First Focus is an internet services provider and IT support company rolled into one. We don't need to play the "blame game", because we handle all of your IT needs, and we ensure that you get relevant, holistic and sensible solutions. |
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24 x 7 Coverage | Your support coverage is not affected by holidays, sick leave or "busy" periods. We provide you with layers of redundancy ensuring you get complete coverage and access to support whenever you need it. |
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Support Facilities | First Focus has a Call Centre for our help desk, A Build Lab for project rollouts, a Test Lab for problem diagnosis, a hardware warehouse, and co-location facilities in two Data Centres. Better facilities make it easier to deliver better solutions. |
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Systems and processes | Our rapid growth has only been possible by our being able to replicate our successes again and again. This is a result of our massive investment in refining and perfecting our internal systems, which result in fewer errors, and better outcomes. |
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Geographic coverage | With offices in Sydney, Brisbane and Melbourne, and affiliates in all other capital cities, First Focus can put an engineer almost anywhere in Australia within our SLA timeframe; Perfect for supporting multi-branch businesses. |
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Substantial company | Our proven history, our long list of clients, and our financial stability mean that First Focus is not a fly-by-night operation. We will be providing IT Support to clients for many, many years to come. |
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Small Business Pricing | We provide similar facilities and services to those offered by some of the largest IT companies in Australia, but at small business prices. Our pricing consistently beats that of our competition. |
