We help people use technology to make a difference
As a leading Managed Service Provider, First Focus provides high-quality, reliable and cost-effective IT services to help your organisation succeed with IT. Our proven combination of enterprise-grade cloud technology, breadth of IT specialists, and fast, personalised service, provides managed IT you can rely on. Receive proactive managed services and IT advice from local experts based at our many offices throughout Australia and New Zealand, including Sydney, Melbourne, Brisbane and Perth.
WHAT WE DO
Managed IT Services from Desktop to Data Centre
First Focus is one of Australia’s fastest growing and most successful Managed Service Providers, delivering end-to-end business solutions that span a broad spectrum of infrastructure technologies.
Take care of business while we take care of your infrastructure
Our primary business is the delivery of Managed IT Services, with all of the associated infrastructure expertise our clients expect from a full-service provider, including our Smart Cloud and networking solutions.
Featured Content
News
First Focus receive ACS Trust Mark
First Focus are proud to be the first Managed Service Provider accredited for the Australian Computer Society Trust Mark.
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Article
5 client interest tests: Rate your MSP
Do you ever feel like you and your Managed Service Provider are pulling in different directions?
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Case Study
Changing MSPs: A Client's View of the Transition
Changing IT support providers can be a daunting experience. So how does it feel from the client's perspective?
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Talk with the Best Rated Managed Service Provider
Learn more about the difference First Focus can make to your organisation. Call us on 1300 556 531.
Why you can Trust First Focus
Credible, Reliable and Personal.
Our People and Processes
Our Managed Services model is simple, yet incredibly powerful.
Your Outsourced IT Department
Extend your IT capability and flexibility
Proactive Managed Services
Use technology to make a difference
We don’t just say we are all about you. We live it.
Everything we do at First Focus is designed to build and maintain your trust, so you can be confident that our interests and actions are totally aligned with your goals. Effective managed IT support requires your complete confidence in our integrity and capability. That’s why your customer satisfaction is our most important metric.
Our ‘no risk’ approach means we have no lock-in contracts. We pay no sales commissions, employ no specialist sales staff and are vendor agnostic. Each client relationship includes your personal Technical Account Manager to ensure your IT is professionally managed while you concentrate on business.
Focusing on you is why First Focus is one of Australia’s most successful specialist providers of Managed Services. Since 2003 we’ve expanded to over 140 IT professionals, providing a complete range of IT services. Our industry recognition includes numerous awards, including being the first Managed Service Provider to achieve the Australian Computer Society Trust Mark accreditation.
World Class Managed Services
As your IT service provider, First Focus greatly extends your business capability. You’ll have access to expert independent strategic advice, IT infrastructure, and technical skills that few organisations in Australia or New Zealand can match.
Our Service Desk and Engineering teams are located in Sydney, Melbourne, Perth, Brisbane, Adelaide, Wollongong, Hobart, Auckland, and Manila, providing a broad talent pool. We recruit based on our values, employ full-time staff and continually invest in them. Dedicated Team Leaders, Service Delivery Managers, and Technical Account Managers ensure our Managed Services are delivered with full accountability and maximum efficiency.
We use the best remote support and administration software, carrier-grade network monitoring and premium ticketing tools. Constant customer feedback systems track each client’s satisfaction, with responses prominently displayed so we can react efficiently and effectively.
We help companies across Australia take control of their information technology
First Focus makes technology work for you. We help businesses get the most value from their IT by correctly identifying where to invest and delivering cost-effective IT solutions.
Today, it makes more sense than ever to rely on a managed IT service provider to navigate through the ever-changing IT world. Instead of hiring a service desk, network operations team, cloud team, and tech support team, you can rely on First Focus to be your all-in-one managed service provider.
As a leading managed service provider in Australia, we offer a wide variety of solutions for your business, including support, security and consulting services. Companies across the country have been relying on us to provide them with:
- Â Professional Services
- Â Cloud Support
- Â Communications
- Â Connectivity
- Â End-User Computing
Benefits of First Focus Managed Services
As a managed service provider, First Focus understands that your business is unique, and your technology needs are just as unique. We work with our clients, listening to their goals and aspirations, so we can help you get the most from your IT budget.
We provide you with in-depth, managed IT solutions that suit your organisation today. With the flexibility to scale to support your future success.
- Â Our proactive approach to providing your solution means you will have significantly less downtime, keeping your staff productive.
- Â 24/7 helpdesk services are available for your business. When you need us, we will be there.
- Â Peace of mind in knowing you have a skilled IT team at your disposal for any situation that may arise. Our team is dedicated to your success.
- Â Comprehensive cybersecurity from cybersecurity experts. Protecting your data, devices, customers and employees.
- Â Our experts never stop learning. We stay updated on the latest technologies and infrastructure, so we can pass that knowledge on to you.