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Technology Moves Fast.
But You Can Too.

Evolve Your IT with First Focus

Our services

Australia’s #1 Managed Service Provider

7 years running – Cloudtango

We help people

Our Services

We Help People Use Technology to Make a Difference

As a leading Managed Service Provider, First Focus provides high-quality and reliable managed IT services to help your organisation succeed with IT.

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proudly ISO certified 

Managed IT to the Highest Standards

We’re proudly ISO certified across Information Security, Environment, and Quality

Testimonials

35,000+ Supported

End Users


David Abela

Finance Manager, Proximo Spirits Australia

First Focus has been helping this business with our IT needs for almost 10 years. As we have grown and gone through changes, First Focus have helped every step of the way and ensured our systems are up to date with a constantly evolving IT environment. Their service and knowledge is exceptional and their constant monitoring of our IT environment means we can all focus on our core business.

Michael Feliciano

Director of Corporate Services, Royal Australasian College of Dental Surgeons

When COVID hit, First Focus swiftly implemented a number of projects to improve the security and stability of our IT systems and support a remote work environment. I highly recommend First Focus to any company that wants a future-facing IT infrastructure managed by people you can trust.

Chen Chen

IT Infrastructure Manager at Australia Post FDS

As a division of Australia Post we must maintain a high level of security to protect customer data and the First Focus’ Managed network and Firewalls provide us with this. The level of support they provide for our cloud infrastructure is second to none, which is crucial to the continued day-to-day operations of our business.

Nayyar Ghaznavi

CIO at Rexel Holdings Australia

The team at First Focus have developed a strong relationship with Rexel Holdings Australia which has led to us outsourcing a number of services to them, the largest of which is the SD-WAN. The First Focus team are collaborative and engage extremely well with our team and our extended partner network to deliver quality outcomes.

Drew Auld

CIO, Nesuto Australia and New Zealand

First Focus provides excellent technical support, and I can always count on friendly and expert advice from the whole team.

Luna Lu

Executive Assistant, CI Australia PTY LTD

CI Australia started working with First Focus in 2019. We were looking for an MSP that could deliver increased service quality with pricing that matched our budget. First Focus was originally in our top three preferred providers. What really helped them stand out was their proposal – there was no over- or under-scoping – and their reputation for good people and services.

Kate Smart

Renu Energy

We are happy with First Focus' attentiveness and availability of TAMs and support techs. Their ability to identify problem areas and working to resolve in a timely manner exceeds our expectations. Although we have been faced with some on-boarding issues, First Focus have been dedicated to working with us to rectify these issues and undertaking process improvement where needed.

Philip Haines

BMT WBM

Over the past 15 months, First Focus has steered us out of an ‘IT abyss’ and onto a path that will support our growth and development plans for future years.

Mike Wells

General Manager, Ranbury Management Group

Since we started working with First Focus, we now have a robust cloud-based ICT environment. Our team are not bound to an office and have the freedom to work effectively from anywhere. Our tech isn’t a bottleneck holding us back. Now it supports our business and our people.

Caitlin Hughes

Corporate Services Manager, Harrier Group

Our people now trust their IT. They don’t have to spend hours researching IT answers because they trust that when a call is logged it will be resolved. I’ll recommend First Focus to anyone because I know that they’ll be in good hands.

Adam Butler

Technology Manager, Redlands College

First Focus aren’t just suppliers, they think about the desired outcome and suggest the best way to overcome the problem.

Credible, Reliable, and Personal

Why Choose
First Focus

These are just some of the reasons why First Focus is one of Australia’s most successful specialist providers of Managed Services.

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Expert Advice

Our technical teams have considerable experience designing and supporting solutions across the full spectrum. You gain the benefit of balanced advice without any vendor bias.

Best People

We hire the best people available from all over Australia, NZ and the Philippines, then provide them with ongoing structured training, along with the best tools, support, processes, and leadership.

Fast Response

We have invested in the best support tools and the best people in the market to deliver our clients the responsiveness they need – whether for a single ticket or an engineering project.

Zero Risk

First Focus works with clients to eliminate risks from technical infrastructure and support. Our flexible terms and guarantees remove commercial risks and our partnering approach removes employee and key-man risks.

Case Studies

Insights

Case Studies

Reset Your IT Strategy With New IT Insights

Precise Air A nationwide HVAC specialist experienced exponential growth and needed a new IT strategy that let them get ahead…

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Project Management Firm Builds an “Office In A Box”

A project management firm improves client service by moving from a centralised system to an “office-in-a-box” remote-work model using cloud-based solutions.

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How to Power Future ICT Innovation

Energy Action Agile Microsoft Azure ICT infrastructure gives Energy Action the scalable tools it needs to develop new innovative solutions…

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Proactive Managed IT Services

Our focus is your success.

As a managed service provider, First Focus understands that your business is unique, and your technology needs are just as unique. We work with our clients, listening to their goals and aspirations, so we can help you get the most from your IT budget.

  • We provide you with in-depth, managed IT solutions that suit your organisation today. With the flexibility to scale to support your future success.
  • Our proactive approach to providing your solution means you will have significantly less downtime, keeping your staff productive.
  • Receive proactive IT assistance from local experts based throughout Australia, New Zealand, and the Philippines.

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We’re Proudly Australia’s #1 Ranked IT Service Provider!

Silence Your IT Noise

And Get on With Business

First Focus will enhance your productivity by streamlining technology management. Connect with us to transform your IT challenges into assets for success.

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