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First Focus has received multiple industry awards reflecting our dedication to our clients’ ongoing successes, as well as achieving valuable certifications and professional partnerships.

Best People, Expert Advice, Fast Response, Zero Risk.

Australia's #1 rated MSP
6 years in a row

Cloudtango, the world’s largest MSP directory, recognises the most successful Managed Service Providers for technical excellence, innovation, and customer satisfaction.

ConnectWise All-In Partner of the Year - Australia (2022)

FF_ConnectWise All-In Partner of the Year - Australia 2022

First Focus was awarded the inaugural ConnectWise All-In Partner of the Year (Australia) for 2022 at the IT Nation event held in Florida USA.

ConnectWise is the world’s leader in software, services, and community for technology service providers.

The WISE Awards aim to recognise ConnectWise partners achieving ambitious visions of success using the foundation of ConnectWise systems.

CRN Fast50 (2013, 2021)

FF_CRN Fast50 2013 2021

The CRN Fast50 recognises the fastest-growing companies in the Australian IT channel, based on year-on-year revenue growth.

First Focus has been recognised twice in the CRN Fast50 – first in 2013, and most recently in 2021.

Category: CRN Fast50 (#28, 2021)

CRN Fast50 Icon Award (2021)

FF_CRN Fast50 Icon Award 2021

The CRN editors select the CRN Fast50 Icon Award nominees from the Fast50 applicants. The CRN Fast50 finalists then vote for the nominee they recognise as a standout in the IT community.

Category: CRN Fast50, (Icon, 2021)

CRN Impact Awards (Finalists, 2021)

FF_CRN Impact Awards Finalists 2021

The CRN Impact Awards celebrate Australian technology providers that deliver outstanding outcomes for customer organisations while building Australia’s innovation economy for the future.

Categories: Modernising Infrastructure (2021), Workforce Empowerment (2021).

ARN Innovation Awards (Finalist, 2021)

FF_ARN Innovation Awards Finalist 2021

The ARN Innovation Awards celebrates ecosystem innovation and excellence across the technology sector in Australia, building on 30 years of championing the IT channel.

Categories: Partner Innovation (2021), Tech Innovation (2021).

Chanel Future's MSP501 (2018-2022)

FF_Chanel Futures MSP501 2022

The Channel Futures MSP 501 survey examines organisational performance based on annual sales, recurring revenue, profit margins, revenue mix, growth opportunities, innovation, technology solutions supported, and company and customer demographics. First Focus has consistently ranked in the MSP501 since 2018.


ChannelE2E Top Vertical - Financial Services (2021)

FF_ChannelE2E Top Vertical - Financial Services 2021

First Focus received a ranking in the first 50 of the Top 100 Vertical Market MSPs worldwide for its work in the Financial Services sector.

Top 100 Vertical Market MSPs 2021ChannelE2E’s Top 100 Vertical Market MSPs List for 2021 combines industry surveys – including ChannelE2E’s Q4 2020 and January 2021 readership survey – with ChannelE2E’s vertical market industry research.

WRK+ Best Places to Work (2021)

FF_WRK+ Best Places to Work 2021

The WRK+ Best Places to Work benchmarking study is not a competition. Instead, the study gives insight into how successful businesses attract and retain talent.

Category: Best Places to Work (100+ employees, Australia, 2021).

ARN Women In ICT Awards (Finalists, 2021)

FF_ARN Women In ICT Awards 2021

First Focus is proud to work with three finalists named in the ARN 2021 Women in ICT Awards, which celebrates leading female front-runners across the Australian ICT channel.

Categories: Technical (2021), Innovation (2021), Rising Star (2021).

ISO Certifications

  • Certified ISO 9001 Quality Management System
  • Certified ISO 14001 Environmental Management System
  • Certified ISO 27001 Information Security Management System

FF awards-certifications_ISO Certifications-

ACS Trust Mark

The Australian Computer Society (ACS) Trust Mark program provides independent quality assurance regarding IT service providers’ internal procedures and controls. First Focus is accredited in both Managed Services and Cloud categories.

FF_ACS Trust Mark
FF_Solutions Partner for Infrastructure

As a Solutions Partner for Infrastructure, we demonstrate broad capability to help customers accelerate migration of key infrastructure workloads to Microsoft Azure.


FF_Solutions Partner for Modern Work

As a Solutions Partner for Modern Work, we demonstrate broad capability to help customers boost their productivity and make the shift to hybrid work using Microsoft 365.


FF_cisco partner

First Focus is both a Cisco Premier Integrator and Select Provider. We also hold specialisations in Security meaning we have several certified engineers skilled in Cisco Security Architecture. As both a Cisco Integrator and Provider we solve critical customer business challenges, and connect new solutions with existing infrastructure to ensure that all systems operate smoothly and efficiently, and provide ongoing managed services.


FF_Fortinet Expert integrator

As a Fortinet expert integrator First Focus has proven Fortinet solution experts, we have demonstrated consistently high revenue and can deliver the full range of Fortinet solutions, with experts on staff to manage complex deployments.


FF_Citrix Solution Advisor

As a Citrix Solution Advisor we provide sales expertise, services delivery, customer education, technical implementation and support of the Citrix portfolio of products. First Focus is also a Citrix Service Provider enabling us to access Citrix support and expertise to drive better outcomes for clients.


FF_Veeam VCSP Silver Partner

First Focus is a Veeam VCSP Silver Partner. We have Veeam certified technicians and sales professionals to ensure we deliver backup solutions tailored precisely to meet the unique demands of your IT environment.


FF_Zoom Partner

First Focus is a Zoom partner and a member of the Zoom Up Program. We have dedicated Zoom resources in place to ensure the design of a Unified Telecommunications solution that precisely matches clients’ needs.




First Focus is a proud Mitel Platinum Partner, demonstrating our experience in providing leading unified communication solutions to organisations across Australia.

What's New?

During 2023 we extended our capabilities both organically and through acquisition with partnerships including:

  • Zoom Phone Certified Integrator
  • RingCentral
  • 3CX
  • Cisco Premier Partner
  • Avavan
  • Apple Education Reseller
  • Lenovo Silver Partner
  • SolarWinds Authorised
  • Adobe Certified Partner
  • HPE Business Partner
  • Microsoft Surface Reseller
  • StorageCraft Authorised Partner
  • Dell Authorised Solution Provider
  • Mitel Partner
  • Juniper Partner
  • VMware Cloud Provider
  • Zoom Phone Integrator
  • JAMF
  • Exclaimer Gold Partner


With staff numbers now nearing 300, we’ve significantly increased our investment in areas such as M365 consulting and development capability, to improve information management for clients by enabling SharePoint and PowerBI.

We’ve also taken action and become more transparent about our net-positive environmental commitment and activities, beyond our ISO 14001 Environment certification.

Work with the best

First Focus offers a wide range of certified services that have garnered industry-wide attention. Our professional partnerships and ongoing relationships help us stand out from the rest. See what makes First Focus different – get in touch with one of our technical account managers today!

Get in touch