Awards & Certifications
First Focus has received multiple industry awards reflecting our dedication to our clients’ ongoing successes, as well as achieving valuable certifications and professional partnerships.
Best People, Expert Advice, Fast Response, Zero Risk.
Australia's #1 rated MSP
6 years in a row
Cloudtango, the world’s largest MSP directory, recognises the most successful Managed Service Providers for technical excellence, innovation, and customer satisfaction.

ConnectWise All-In Partner of the Year - Australia (2022)

First Focus was awarded the inaugural ConnectWise All-In Partner of the Year (Australia) for 2022 at the IT Nation event held in Florida USA.
ConnectWise is the world’s leader in software, services, and community for technology service providers.
The WISE Awards aim to recognise ConnectWise partners achieving ambitious visions of success using the foundation of ConnectWise systems.
CRN Impact Awards (Finalists, 2021)

The CRN Impact Awards celebrate Australian technology providers that deliver outstanding outcomes for customer organisations while building Australia’s innovation economy for the future.
Categories: Modernising Infrastructure (2021), Workforce Empowerment (2021).
ARN Innovation Awards (Finalist, 2021)

The ARN Innovation Awards celebrates ecosystem innovation and excellence across the technology sector in Australia, building on 30 years of championing the IT channel.
Categories: Partner Innovation (2021), Tech Innovation (2021).
Chanel Future's MSP501 (2018-2022)

The Channel Futures MSP 501 survey examines organisational performance based on annual sales, recurring revenue, profit margins, revenue mix, growth opportunities, innovation, technology solutions supported, and company and customer demographics. First Focus has consistently ranked in the MSP501 since 2018.
ChannelE2E Top Vertical - Financial Services (2021)

First Focus received a ranking in the first 50 of the Top 100 Vertical Market MSPs worldwide for its work in the Financial Services sector.
Top 100 Vertical Market MSPs 2021ChannelE2E’s Top 100 Vertical Market MSPs List for 2021 combines industry surveys – including ChannelE2E’s Q4 2020 and January 2021 readership survey – with ChannelE2E’s vertical market industry research.
ARN Women In ICT Awards (Finalists, 2021)

First Focus is proud to work with three finalists named in the ARN 2021 Women in ICT Awards, which celebrates leading female front-runners across the Australian ICT channel.
Categories: Technical (2021), Innovation (2021), Rising Star (2021).

As a Solutions Partner for Infrastructure, we demonstrate broad capability to help customers accelerate migration of key infrastructure workloads to Microsoft Azure.

As a Solutions Partner for Modern Work, we demonstrate broad capability to help customers boost their productivity and make the shift to hybrid work using Microsoft 365.

First Focus is both a Cisco Premier Integrator and Select Provider. We also hold specialisations in Security meaning we have several certified engineers skilled in Cisco Security Architecture. As both a Cisco Integrator and Provider we solve critical customer business challenges, and connect new solutions with existing infrastructure to ensure that all systems operate smoothly and efficiently, and provide ongoing managed services.

As a Fortinet expert integrator First Focus has proven Fortinet solution experts, we have demonstrated consistently high revenue and can deliver the full range of Fortinet solutions, with experts on staff to manage complex deployments.

As a Citrix Solution Advisor we provide sales expertise, services delivery, customer education, technical implementation and support of the Citrix portfolio of products. First Focus is also a Citrix Service Provider enabling us to access Citrix support and expertise to drive better outcomes for clients.

First Focus is a Veeam VCSP Silver Partner. We have Veeam certified technicians and sales professionals to ensure we deliver backup solutions tailored precisely to meet the unique demands of your IT environment.

First Focus is a Zoom partner and a member of the Zoom Up Program. We have dedicated Zoom resources in place to ensure the design of a Unified Telecommunications solution that precisely matches clients’ needs.

First Focus is a proud Mitel Platinum Partner, demonstrating our experience in providing leading unified communication solutions to organisations across Australia.
What's New?
During 2023 we extended our capabilities both organically and through acquisition with partnerships including:
- Zoom Phone Certified Integrator
- RingCentral
- 3CX
- Cisco Premier Partner
- Avavan
- Apple Education Reseller
- Lenovo Silver Partner
- SolarWinds Authorised
- Adobe Certified Partner
- HPE Business Partner
- Microsoft Surface Reseller
- StorageCraft Authorised Partner
- Dell Authorised Solution Provider
- Mitel Partner
- Juniper Partner
- VMware Cloud Provider
- Zoom Phone Integrator
- JAMF
- Exclaimer Gold Partner
- ISMS.online
With staff numbers now nearing 300, we’ve significantly increased our investment in areas such as M365 consulting and development capability, to improve information management for clients by enabling SharePoint and PowerBI.
We’ve also taken action and become more transparent about our net-positive environmental commitment and activities, beyond our ISO 14001 Environment certification.

























Work with the best
First Focus offers a wide range of certified services that have garnered industry-wide attention. Our professional partnerships and ongoing relationships help us stand out from the rest. See what makes First Focus different – get in touch with one of our technical account managers today!