Who is SGS Economics and Planning?
SGS Economics and Planning offers a range of consultancy projects for organisations in the public, private and non-proﬁt sectors across Australia and around the world. Their team of around 65 staff includes urban economists, econometricians, town planners, socialpolicy analysts, geographers, researchers and urban designers.
Where they were
SGS’ business requirestheir consulting staff to spend extended periods of time working on the road in both remote locations and overseas. The need for high levels of interconnectivity between multiple staff and contractors to large volumes of data was vital, however their previous IT systems weren’t meeting their needs, and they had experienced increasing dissasisfaction with their previous IT support partner.
What we did
After a thorough RFP process, SGS choose to partner with First Focus to start supporting their systems.
“It’s always a worry when changing IT service providers, but I’m glad to say that our decision to work with First Focus has been vindicated”, says Ron Lloyd, National Business Manager for SGS. “They are very responsive to our needs, proactive in bringing ideas to us, without being pushy for a big sale and easy to do business with”.
After smoothly transitioning IT support, First Foucs identified several infrastructure areas for improvement, and presented a business case for each one.
Starting with a new Managed Wide Area Network delivering high speed inter-office connectivity, First Foucs then moved on to complete a server and storage overhaul project, replacing theirmultiple physical servers with an integrated First Foucs Smart Cloud solution.
All o fthese projects were delivered on time, within budget and without interruptions to SGS’ operations.
The combination of servers hosted in our Smart cloud, Private MPLS network links directly between our Smart Cloud and SGS offices, and a comprehensive unlimited support and outsourcing plan has provided SGS with an ideal infrastructure platform.
Our implementation team are practised in “zero downtime” transitions and this was important to SGS’s operations.
SGS now have far more inter-office bandwidth on our managed network than they had before, and their infrastructure now supports the needs of all the remote workers. “Its fair to say that SGS’ systems and support are considerably improved since teaming with First Focus”says Ron
If you’re thinking about moving your infrastructure to the cloud, but you’re worried about the risks, Talk to one of our experts today to discover how we can eliminate risks and it a seamless project.