Head of Service Delivery
After spending the early part of his career as a Civil Engineer, Neil moved into the IT Industry 20 years ago and has worked in and around Managed Service Providers ever since.
Neil was part of the executive team of one of South Africa’s fastest growing MSP’s and was intimately involved in building and developing the middle management team across the consulting, service delivery and sales divisions. He also launched an internal mentorship program before emigrating to Australia in 2011.
Neil joined a Perth based MSP as Operations Manager and was promoted to General Manager, overseeing all aspects of service delivery, sales, and operations. He joined First Focus as Head of Service Delivery in June 2018 where he is responsible for Service Quality and Continual Service Improvement.