Buying Apple devices is easy. Running them well at scale is not.
First Focus helps Australian organisations procure, deploy, manage, and refresh Apple devices with confidence. As an Authorised Apple Reseller, we go beyond supply to deliver a complete, end-to-end Apple lifecycle aligned to your budget, security standards, and business goals.
Australia’s #1 mid-market MSP for 9 years running, Cloudtango.
Your team receives expert guidance to identify the best-fit Apple hardware for your environment, whether it’s MacBook Air for your mobile workforce, iPad for frontline teams or Studio hardware for creative professionals.
Your procurement includes:
Your Apple technology works flawlessly across your organisation with comprehensive support tailored for business and education environments. Your IT departments and end users get priority access to Apple’s expert technical support, on-site hardware service and flexible device coverage to keep teams productive and protected.
Your organisation gets support designed for managing Apple devices and services at scale. Whether deploying macOS, iOS, iPadOS or integrating with directory services, network infrastructure or MDM platforms, your team accesses Apple’s expert technical support with three support levels (Select, Preferred or Alliance) based on the complexity of your environment and the level of support your organisation requires.
Your organisation accesses leasing and financing options through Apple Financial Services that make procurement simpler and improve cash flow. Your financing structure matches your budget cycle, ideal for education funding models or capital-restricted businesses.
Bundle iPad, iPhone, Mac, accessories, licensing and services into a solution tailored for your organisation with flexible finance options.
Your devices arrive pre-configured and ready to use. Devices are added straight to Apple Business Manager or School Manager, so your MDM handles pre-configuration out of the box.
Your team gets seamless integration with Microsoft 365/Entra ID or Google Workspace for SSO, security and easy classroom application and services access.
Plan, deploy and refresh with confidence.
Your Apple fleet becomes a long-term investment with maximum value from every device. Your organisation doesn’t just deploy technology, you invest in a reliable, supported lifecycle that scales with your business or school. When it’s time to retire devices, end-of-life processes are managed responsibly with secure recycling and data disposal, ensuring the least impact on mother nature.
Your organisation receives proactive support and fast response times for a capped monthly price. Think of it as having a strategic partner, ICT management department and personal support team for a fraction of the cost. With no surprise expenses, you can budget for a total solution with the confidence of proven and specialised organisational support services.
Your lifecycle management includes:
Your Apple deployment receives support across Australia and New Zealand.
With boots on the ground in every Australian state and an office in Auckland, your organisation gets consistent, SLA-backed service delivery across the ANZ region.
What this means for your Apple environment:
Your organisation gets one partner, one invoice and region-wide support and related services.
Your teams receive the same high-quality support and service levels, regardless of location.
Your organisation benefits from services delivered from multiple locations, ensuring support continues during any business disruption.
Your business can scale across regions without needing to find a new IT partner.
Finance Manager, Proximo Spirits Australia
Director of Corporate Services, Royal Australasian College of Dental Surgeons
IT Infrastructure Manager at Australia Post FDS
CIO at Rexel Holdings Australia
The team at First Focus have developed a strong relationship with Rexel Holdings Australia which has led to us outsourcing a number of services to them, the largest of which is the SD-WAN. The First Focus team are collaborative and engage extremely well with our team and our extended partner network to deliver quality outcomes.
CIO, Nesuto Australia and New Zealand
First Focus provides excellent technical support, and I can always count on friendly and expert advice from the whole team.
Executive Assistant, CI Australia PTY LTD
CI Australia started working with First Focus in 2019. We were looking for an MSP that could deliver increased service quality with pricing that matched our budget. First Focus was originally in our top three preferred providers. What really helped them stand out was their proposal – there was no over- or under-scoping – and their reputation for good people and services.
Renu Energy
We are happy with First Focus' attentiveness and availability of TAMs and support techs. Their ability to identify problem areas and working to resolve in a timely manner exceeds our expectations. Although we have been faced with some on-boarding issues, First Focus have been dedicated to working with us to rectify these issues and undertaking process improvement where needed.
Corporate Services Manager, Harrier Group
Our people now trust their IT. They don’t have to spend hours researching IT answers because they trust that when a call is logged it will be resolved. I’ll recommend First Focus to anyone because I know that they’ll be in good hands.
Technology Manager, Redlands College
Find out how organisations across ANZ handle procurement, deployment and lifecycle management through a single partner. No obligation, just practical answers to your questions.
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