Connect With A First Focus Expert
Focus On Your GROWTH, Leave IT to Us!
Your One-Stop IT Service Provider For Mid-Sized Businesses.
Australia’s #1 Managed Service Provider
Everywhere You Are
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We Have Boots On The Ground in Every Australian State.
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Backed by Off-Shore Teams to Cover You 24/7.
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Our Support Expands To New Zealand With an Office In Auckland.
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With Our Unified Approach, Experience High-Quality Support Wherever Your Business Is In Australia.
The Only MSP You Will Ever Need
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As your business grows. First Focus is equipped to scale with you effortlessly.
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Focus on What You Do Best, We’ll Deliver Complete, End-to-End IT Solutions.
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We Provide Vendor-Neutral IT Advice that Focuses Solely On The Best Outcome For Your Growth.
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With Our Wide-Array Of Vendor Network, We Can Deliver Any Specific Results.
A Dedicated Tech Partner, Just for You!
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We Provide A Technical Account Manager (TAM) Dedicated Only To Your Business.
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Dedicated Solely To Understand Your Business And Provide Expert Technical Advice.
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Ensuring Your Next Technology Investment is Aligned To Your Financial Goals.
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No Commissions, Just Clarity and Unbiased IT Advice From Our TAMS.
Start Strong With First Focus
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We Provide A Risk Free Onboarding Experience.
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We Have A Dedicated Transitioning Team To Ensure Your Smooth Transition To Our System.
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A Seamless Best-In-Class On-Boarding Experience With Minimal Disruption To Your Business.
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Our Onboarding Process Uncovers Key Risks And Pain Points, Captured In A Detailed Key Findings Report to Guide Your IT Journey.
Connect With A First Focus Expert Today!
Don’t Just Take Our Word for it
David Abela
Finance Manager, Proximo Spirits Australia
Michael Feliciano
Director of Corporate Services, Royal Australasian College of Dental Surgeons
Chen Chen
IT Infrastructure Manager at Australia Post FDS
Nayyar Ghaznavi
CIO at Rexel Holdings Australia
The team at First Focus have developed a strong relationship with Rexel Holdings Australia which has led to us outsourcing a number of services to them, the largest of which is the SD-WAN. The First Focus team are collaborative and engage extremely well with our team and our extended partner network to deliver quality outcomes.
Drew Auld
CIO, Nesuto Australia and New Zealand
First Focus provides excellent technical support, and I can always count on friendly and expert advice from the whole team.
CI Australia
Executive Assistant, CI Australia PTY LTD
CI Australia started working with First Focus in 2019. We were looking for an MSP that could deliver increased service quality with pricing that matched our budget. First Focus was originally in our top three preferred providers. What really helped them stand out was their proposal – there was no over- or under-scoping – and their reputation for good people and services.
Kate Smart
Renu Energy
We are happy with First Focus' attentiveness and availability of TAMs and support techs. Their ability to identify problem areas and working to resolve in a timely manner exceeds our expectations. Although we have been faced with some on-boarding issues, First Focus have been dedicated to working with us to rectify these issues and undertaking process improvement where needed.
Caitlin Hughes
Corporate Services Manager, Harrier Group
Our people now trust their IT. They don’t have to spend hours researching IT answers because they trust that when a call is logged it will be resolved. I’ll recommend First Focus to anyone because I know that they’ll be in good hands.
Adam Butler
Technology Manager, Redlands College
Our Promise
We Don’t Like Giving Promises We Can’t Keep
Best People
We hire the best people available from all over Australia, NZ and the Philippines, then provide them with ongoing structured training, along with the best tools, support, processes, and leadership.
Expert Advice
Our technical teams have considerable experience designing and supporting solutions across the full spectrum. You gain the benefit of balanced advice without any vendor bias.
Fast Response
We have invested in the best support tools and the best people in the market to deliver our clients the responsiveness they need – whether for a single ticket or an engineering project.
Zero Risk
First Focus works with clients to eliminate risks from technical infrastructure and support. Our flexible terms and guarantees remove commercial risks and our partnering approach removes employee and key-man risks.
Our Values
Our Values Drive Us to Deliver Exceptional IT Managed Services for You.
Live Curiously
We are constantly curious. By asking curious questions, listening intently, and taking the time to clarify when we’re not sure, we know we’ll get the best result. We’re not satisfied with the status quo, creating change and innovation by asking why, and making sure we understand something before jumping in.
Always Communicate
We believe that great communication is required for success. We have the courage to not only voice our opinions openly, transparently and without politics, but also to ask for help, receive feedback and show vulnerability. We initiate difficult conversations when required, while openly sharing information and knowledge for the benefit of all.
Be the Solution
We know that solutions are not someone else’s job. When we see a problem, we initiate action, aim to solve it and own it from start to finish. We each take personal responsibility seriously, removing stucks, creating awesome solutions and holding each other accountable for our commitments.
Win Together
We create success where others fail by collaborating with our team and our customers. We know both the journey and the outcome are important, and only by working together can we be agile, smart, experienced and innovative. We believe that all agreements should be win-win, and we celebrate those wins together.
Keep it Simple
We proactively seek to simplify our work and the work of our customers. We do not accept complexity and we do more with less, making sure simplicity is part of everything we do and say. We remove hurdles, streamline processes and we work smarter not harder.
Wow the Customer
We genuinely care about our customers as people and how we can meet their needs in thoughtful and unexpected ways. We understand that “Wow” is not about meeting a target. It’s about making connections and building valuable, long-lasting commercial relationships.
Never Stop Growing
We seek opportunities to take on new challenges and new responsibilities. We believe that when we challenge and stretch ourselves, we have an opportunity to develop and improve. By remaining humble and open-minded, we know that we can all learn from everyone and every situation.
climate-positive processes
Our teams work hard to make sure that our business operations have as little impact on the environment as possible. But we want to do more than implement climate-positive processes that help to improve our environment over time.
To this end, we’ve been pursuing a range of environmental initiatives that go beyond mitigation.
Our Environmental Commitment
Our Commitment to Human Rights
human rights due diligence
We are dedicated to actively participating in the long-term eradication of modern slavery.
While we are not legally obligated to comply with the legislation, First Focus voluntarily supports and upholds the principles contained in the Modern Slavery Act.
Supporting our communities
Since 2018, we’ve been turning our customer feedback into positive change by making a donation to charity for every survey response we receive.
Visit our monthly charity page to explore the various organisations we’ve had the privilege of supporting in the past.
Our Commitment to Positive Change
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Australia’s #1 Managed Service Provider