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Customised Enterprise Solutions

First Focus provides highly customised managed solutions for enterprise clients. Our tightly-integrated model builds trusted partnerships that span decades as we support our client’s growth and success.

To deliver the extra attention that larger, more complex organisations require, First Focus offers flexibility within our standard managed service offerings – through to totally bespoke solutions designed entirely around the needs of your enterprise.

  • National coverage with 260 staff, located in every Australian state
  • 24 x 5 and 24 x 7 support available
  • Dedicated or shared service-desk
  • Standard, Flexible, and Bespoke service models
  • ISO-certified in Quality, Environment, and Information Security Management

Unrivalled Coverage

Wherever your people are, and whenever you need us, First Focus will be there. We operate an interconnected network of offices across Australia, backed by international teams in New Zealand and the Philippines.

Our unique distributed model means we’ll support you with the best people from our expansive talent pools.

This integrated support system enables our standard ‘follow-the-sun’ support coverage, starting in New Zealand and transitioning from the Australian east coast across to Perth. With 24×5 and 24×7 support options and the choice of support models – including both ANZ- and internationally-based operations.

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Certified Capability

We are fully ISO certified across Quality, Environment, and Information Security and work within a structured continuous service improvement framework to support strict governance and compliance standards. ITIL-aligned service delivery management is an inherent component of our enterprise offering that sustains our focus on quality and ensures the highest standards of service are consistently maintained.

First Focus was the first Managed Service Provider to achieve the Australian Computer Society “TrustMark” certification for MSPs. We also have an extensive list of technical vendor certifications, including nine Microsoft Gold competencies and Mitel Platinum Partner status.

Dedicated Support

For most businesses, our shared service desk based on a pod model, each supporting a limited number of clients, provides the fast, personalised service they need.

For larger organisations, we can also provide a dedicated support team that acts as an extension of your business. This dedication enables even greater specialisation and deeper knowledge of your support requirements and IT environment to provide the fastest possible resolution and proactive identification of issues.

A dedicated outsourced team helps save time lost to staff procurement and managing an in-house service desk – so you can focus on more strategic IT issues.

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Want to speak with our Enterprise Team?

Get in touch and tell us what your organisation requires – 1300 556 531

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Professional Services

First Focus provides an extensive range of Professional Services to add specialist capability and flexibility to your team.

Our vCIO, consulting, and project teams provide specialist experience across a wide range of services, including security, cloud, unified communications, SD-WAN, and more.

We deliver contracted staffing solutions and a complete recruitment service that leverages practical IT knowledge to refine our candidates and complement your in-house team.