Unified Communications

Unified communications let you integrate your messaging, presence, voice, and conferencing to enable easier, more direct collaboration.

Unified communications and Voice Over IP (VoIP) solutions assist small to mid-sized businesses address the challenges they face. Whether you have a mobile workforce, multiple locations, presentation and conferencing requirements, or a necessity for highly integrated tools, we have the solutions and expertise to deliver a range of best-practise business functionality.

We provide an extensive suite of unified communications solutions to suit the modern workplace, which are fully integrated with our Managed Services and Smart Cloud. Our expertise and service catalogue covers hardware and software solutions, including:

CloudCALL IP Telephony

  • BroadSoft (cloud-based). Suitable for small & mid-size businesses.
  • Mitel (hosted within the First Focus Smart Cloud). For businesses with high-end or custom needs, call centres, and/or requirement for on-premises failover.


  • Skype for Business
  • Mitel
  • Cisco
  • Polycom
  • Logitech

and many others


  • Office 365 (standalone or hybrid environments)
  • Hosted Exchange


  • Microsoft Teams
  • Slack

We believe our unified communications solutions are among the best available for small to medium businesses in Australia. If you’re looking for a managed telephony system or unified communications platform for 10-1000 staff, contact us today to see how we can make it happen.