IT Support

First Focus provide a full range of IT support services for medium sized businesses. We are one of the fastest growing and most successful IT support providers and currently support over 10,000 end users and over 100 businesses throughout Australia and New Zealand.

We predominantly service medium sized organisations of 20-1000 end users offering Australia’s leading managed service support experience for end users.

Our constant focus on the end user experience has led us to implement the best tools and methodologies to ensure fast turnaround times on all incidents and requests, and the highest levels of end user satisfaction.

IT Support is our Core Business

First Focus’ primary business is the delivery of IT support and all of the associated infrastructure our clients expect from a full service provider (including our Smart Cloud and networking solutions).

We operate 4 separate support help desks throughout Australia, delivering a true 24×7 IT support capability. First Focus IT have over 100 full-time staff members, and are backed by over 100 certified agents and contractors for field support and project work throughout regional Australia and New Zealand.

Our Expertise

Over time we have built comprehensive systems and capabilities to support the complete infrastructure needs of our clients spanning Public, Private and Hybrid Cloud, Security, Networking (both LAN and WAN), Desktop, IP Telephony, and a range of application delivery and IT support.

Our Advantage

While we offer a range of support and maintenance plans and options, we specialise in fixed price unlimited IT support offerings, whereby we:

  • Are accountable for the performance of your infrastructure
  • Maintain your systems in accordance with industry best practise
  • Provide a guarantee and an SLA against our performance
  • Handle all your infrastructure needs from desktop to data centre and everything in between
  • Provide a dedicated account manager so you receive personalised IT solutions
  • Don’t “point the finger” at other vendors
  • Provide genuinely unlimited IT support, both remote and on-site
  • Use all the skills and experience of our various departments to deliver you the best results.

If you’re looking for a partner to help with your IT support and maintenance see below for more information, contact us to have a chat about what you need, or get an instant estimate with the calculator at the top of this page.

Support Locations 

First Focus currently offers IT support in the following locations:

The map below shows our major coverage sites, however we are quickly expanding our service network based on customer demand.


Australian Help Desk

1st -3rd level Desktop, Application, Network and Server support. Our service desk handles a variety of requirements under an ITIL methodology.
Regional IT Support

Field IT Support

Delivering on-site coverage anywhere in Australia, our Field Support team is the perfect complement to our Service desk and Smart Cloud solutions.

Network Maintenance

Our dedicated maintenance team works like clockwork to take care of all your Patching, Server Logs, Backups, anti-virus, disk capacity, documentation and more.
IT Management Systems

IT Security

Worried about your infrastructure? Don't be. Our 24x7 monitoring team will take care of it with market leading technology and the expertise to handle any problem.
IT Support

IT Support Plans

Let us take care of your infrastructure so you can take care of business. Choose from a variety of support and service options at highly competitive prices.

IT Staffing Solutions

All the advantages of an IT Recruitment provider with none of the disadvantages. First Focus can meet a variety of IT staffing needs.