First Focus provides a complete range of IT support including a fully-manned 24/7 service desk, on-site and remote support, staff augmentation services, and expertise across all of your infrastructure needs.
Whether you have one location or many, we’ll be there. We have offices and staff in every state to ensure that our customers experience the best assistance no matter where they are.
Our IT support service desk is structured in pods, designed to allow our teams to focus on the same group of customers. We understand you and your business and deliver more familiar service.
Our Service Desk is armed with the best software available on the market. Our ticketing system is ITIL based, and our team uses a sophisticated call centre solution for maximum efficiency.
Choose from a range of support plans to meet your needs, with simple all-inclusive per-user pricing that is fully scalable without penalty. No minimum contract period.
Support Designed For You
Choose from a range of support plans to meet your needs, with simple all-inclusive per-user pricing that is fully scalable without penalty. And no minimum contract period.
Experience fast, personal service, backed by the combined expertise of our 300+ IT professionals. Our support structure is designed to ensure we understand you, and that you know us. So we can deliver the best technical assistance and outsourced IT support for your organisation to maximise customer satisfaction.
Our approach to IT support focuses on fixing problems before they arise, thus keeping IT noise low and critical business operations running smoothly.
With a presence in every Australian state, we provide unrivalled access to an extraordinary team of IT specialists – no matter where you are.
Our follow-the-sun model means your early-bird and night-owl operations can receive ongoing support whenever they need it.
Your dedicated Technical Account Manager is your strategic ally in navigating the IT solutions, support, and projects your business needs
Choose between our on-shore or premium off-shore service desk service offering.
We can deliver complex multi-site projects and deliver comprehensive assistance to multi-branch organisations.
Finance Manager, Proximo Spirits Australia
Director of Corporate Services, Royal Australasian College of Dental Surgeons
IT Infrastructure Manager at Australia Post FDS
CIO at Rexel Holdings Australia
The team at First Focus have developed a strong relationship with Rexel Holdings Australia which has led to us outsourcing a number of services to them, the largest of which is the SD-WAN. The First Focus team are collaborative and engage extremely well with our team and our extended partner network to deliver quality outcomes.
CIO, Nesuto Australia and New Zealand
First Focus provides excellent technical support, and I can always count on friendly and expert advice from the whole team.
Executive Assistant, CI Australia PTY LTD
CI Australia started working with First Focus in 2019. We were looking for an MSP that could deliver increased service quality with pricing that matched our budget. First Focus was originally in our top three preferred providers. What really helped them stand out was their proposal – there was no over- or under-scoping – and their reputation for good people and services.
Renu Energy
We are happy with First Focus' attentiveness and availability of TAMs and support techs. Their ability to identify problem areas and working to resolve in a timely manner exceeds our expectations. Although we have been faced with some on-boarding issues, First Focus have been dedicated to working with us to rectify these issues and undertaking process improvement where needed.
BMT WBM
Over the past 15 months, First Focus has steered us out of an ‘IT abyss’ and onto a path that will support our growth and development plans for future years.
General Manager, Ranbury Management Group
Since we started working with First Focus, we now have a robust cloud-based ICT environment. Our team are not bound to an office and have the freedom to work effectively from anywhere. Our tech isn’t a bottleneck holding us back. Now it supports our business and our people.
Corporate Services Manager, Harrier Group
Our people now trust their IT. They don’t have to spend hours researching IT answers because they trust that when a call is logged it will be resolved. I’ll recommend First Focus to anyone because I know that they’ll be in good hands.
Technology Manager, Redlands College
Meet first Focus
Follow the sun support
Starting early in Auckland and transitioning from the east to west coast of Australia and Manila throughout the day, receive genuine 24/7 service.
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