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Managed IT Services Melbourne Businesses Trust

First Focus can provide you with the scalable support and IT infrastructure you need today. While guiding your digital transformation journey to modernise your business and enable innovation.

Level 2, 415 Bourke St, Melbourne
Call us at 03 9912 9200

Feel confident with the #1 rated MSP in Melbourne

First Focus is your trusted managed service provider in Melbourne that supports a broad range of organisations right across the city. Our office is located in the centre of Melbourne CBD, giving our experienced teams convenient access throughout the city and surrounding suburbs.

We can help your business with on-site IT support quickly, with fast response times, round-the-clock remote help desk support, and comprehensive professional IT support services.

managed it services melbourne

End-to-end Managed IT Services

For small and medium-sized businesses with limited in-house IT staff, the growing complexity of managing business IT infrastructure can be overwhelming. Unlike ‘break-fix’ IT companies who rely on your IT infrastructure going down in order to be engaged for their services, we don’t wait for a disaster to occur. We monitor your systems and computers and proactively manage your IT infrastructure to ensure you’re always operating at peak performance.

Counting on an experienced Melbourne managed service provider such as First Focus can be the key to unlocking your business’s potential.

managed it services melbourne

End-to-end Managed IT Services

For small and medium-sized businesses with limited in-house IT staff, the growing complexity of managing business IT infrastructure can be overwhelming. Unlike ‘break-fix’ IT companies who rely on your IT infrastructure going down in order to be engaged for their services, we don’t wait for a disaster to occur. We monitor your systems and computers and proactively manage your IT infrastructure to ensure you’re always operating at peak performance.

Counting on an experienced Melbourne managed service provider such as First Focus can be the key to unlocking your business’s potential.

Benefits of Managed IT Services

Virtual CIO Sydney Support IT innovation

Managed IT services gives internal IT teams the support they need to focus on growth projects.

Virtual CIO Sydney Focus on core activities

MSPs provide the knowledge and skills required to keep business operations running smoothly.

Virtual CIO SydneyProactive maintenance

The preventative maintenance provided by an MSP rectifies potential problems before they can become significant issues.

Virtual CIO SydneyFuture-proofing IT

Proactive MSP support helps future-proof business operations that rely on IT by overcoming future barriers to growth.

Virtual CIO Sydney A fresh perspetive

MSPs offer an external view of the business operations, which may help identify commonly hidden bottlenecks and tech issues.

Virtual CIO Sydney Free up resources

Working with an MSP moves the operational service burden from the client to the service provider.

Meet the #1 MSP in the country

First Focus offers end-to-end IT solutions, from IT helpdesk and support, procurement, and applications management to bespoke professional services such as IT Strategic planning and vCIO solutions.

Our 18 years of partnering with mid-size organisations have led us to develop and continually refine world-class processes that maximises value for money and customer satisfaction. First Focus has the experience and capacity to deliver comprehensive managed services, support, and technology for SMB to Enterprise organisations.

What services are included in Managed IT Services?

IT Support Sydney Managed IT Support

The main difference between IT Support providers is the maturity of the support services and the capability of their people. As a national MSP, First Focus provides the right combination of a country-wide reach with a personal touch, hiring only the best Australia has to offer and making them available wherever you are.

Cloud Solutions Sydney Cloud Services

When choosing a Managed Cloud platform, whether Private, Hybrid or Public, real-world outcomes matter. Working with a cloud solutions provider based in Melbourne means that you can talk in person with your cloud provider to explain your needs and assess your options.

Managed Cybersecurity Sydney Cybersecurity

Keep your business safe with a Managed Security Services Provider with the right technical expertise and know-how. Get the peace of mind that comes from knowing that your local First Focus team members have the backing of a national organisation with decades of industry experience.

Virtual CIO Sydney vCIO services Melbourne

A chief information officer (CIO) helps an organisation make the most of its IT investments. With a Virtual CIO (vCIO), every organisation can have a Senior Executive to guide and manage their IT. Our vCIO services put you in the driver’s seat – you tell us what you want to achieve, and we tell you how best to get there. Our vCIO services help take the guesswork out of strategic IT success.

Unified Communications Expert Sydney Communications

With the growing need to be geographically flexible comes the demand for ICT solutions that enable collaboration regardless of location. Our Melbourne-based Unified Communications experts can help you integrate voice, video, messaging, presence, and conferencing to enable streamlined efficiencies while also managing the services provided.

End User Computing and Device Management Sydney End User Computing

Managed IT support isn’t just about looking after networks and servers – it’s also about ensuring that your end-users have the devices and support they need to perform at their best. Give your end-users the flexibility they want while enabling the insights and control you need with a professional end-user computing solution run by people in your city.

Application Support Sydney App Management

You need to pick suitable applications to support collaboration. You also need to make sure that you balance the productivity enabled with the ongoing costs of licensing and hardware requirements. Get the support you need to make the most from your application choices with simple software migration, controlled accessibility, and complete end-to-end support.

Connectivity Solutions Sydney Connectivity

Connectivity is at the core of every thriving IT environment. It’s essential to get the right mix of services for your needs. Our on-site technicians can help ensure that you have the right connectivity solution for your needs and that installation is as smooth as possible. Couple that with the ongoing connectivity management, and you have friction-free connectivity.

Professional IT ServicesSydney Professional Services

How can you ensure you’re getting value out of your IT projects? Our Melbourne-based IT professional services make it easy, with fixed-fee solutions free from sales, commissions, and lock-in contracts. Our experienced Professional Services team can visit you remotely or in person to perform no-commitment consultations, with any IT projects delivered on time and within budget.

ISO 9001 Quality, 14001 Environment, 27001 Security

Our Process & Our People

The measurable difference between managed service providers is the maturity of the support processes and the capability of their people. Our overall business model is simple yet incredibly powerful, with the net result being a world-class customer service experience.

  1. We recruit our technicians based on values, not based on technical skill alone. We can teach technical skills, but it’s much harder to teach a customer service ethic, teamwork, and integrity.
  2. Our service desk and engineering teams are distributed across all Australian states, New Zealand and Manila, allowing us to recruit from a broad talent pool.
  3. We have invested in the best remote support and administration software available, carrier-grade network monitoring software, and the best ticketing software – the right tools pay significant dividends in capability and efficiency.
  4. We continually train and re-certify our staff. We build ongoing certification incentives into our employment contracts. We provide internal promotion opportunities to ensure the best teams are retained, challenged, and developed.
  5. We have implemented real-time feedback systems to track, measure and reward high end-user satisfaction.
  6. All our critical metrics are monitored and displayed transparently on screens around our offices. We immediately know when there is a problem, and we react efficiently and effectively.
  7. We have a transparent management process based on continual staff and customer feedback, with built-in procedures to ensure execution against our internal development priorities.

Managed IT services that make a difference

Read more testimonials here

If you want to enhance the effectiveness of your organisation, partnering with a managed services provider can offer you the support you need. At First Focus, we take a collaborative approach, taking the time to listen to your specific IT concerns and making your needs the foundation of our services. From compliance concerns to ensuring your IT is always ready to scale, we’ll work with you to ensure your technology serves your business’s goals.

We service clients in and around Melbourne CBD, Laverton, Chadstone, Narre Warren, Dandenong, and Mornington Penninsula, with field staff available across major business centres, including Ballarat, Geelong, and Albury Wodonga.

Bennelong Funds Management has partnered with First Focus for a number of years and has experienced a consistently high level of professionalism and service.

By Russell Close, Head of IT at Bennelong Funds Management

Get a free personalised IT environment consultation

Best People. Expert Advice. Fast Response. Zero Risk.

At First Focus, we do things differently. We genuinely want to help you use technology to make a difference, and that starts with making sure that you have the proper support.

So our IT environment discovery sessions are free of charge. Our staff are tech-first professionals. And we don’t do commissions because we want to make sure that our services are the right fit for your needs – and that your IT environment is in a position to benefit from what we deliver.

Get your FREE personalised IT environment discovery session – either in person or over the phone – to discover how First Focus can help you use technology to make a difference.

So what are you waiting for? Call Melbourne’s best MSP on (03) 9912 9200 or get in touch using this form to speak with our experts about how your organisation can make the most of your IT.

Start your journey towards using technology to make a difference with the proven support of Australia’s #1 MSP. Get your free personalised IT environment assessment today.


Managed IT services are as they sound – a set of IT services is controlled and operated by a third party. As the client, you define a selection of tasks and responsibilities that you would otherwise have to perform in-house and outsource these to your chosen provider.

With managed IT services, an MSP provides professional IT support. This can take the form of managing and maintaining IT infrastructure or providing help-desk solutions to internal staff. Other MSPs offer more proactive services, including planning solutions, professional consulting, and recruitment.

Traditional IT support operates on a break/fix model. If something breaks, you take fix the issue, and perform a little maintenance along the way to keep things running. This operational IT model works well with businesses running smaller IT operations that service a limited number of users. Capital costs can be higher up front, but once the solutions are in place it’s just a matter of maintaining them and keeping enough in the budget for upkeep and repairs.

A managed IT service works alongside your organisation on a long-term basis. The provider takes on the responsibility for actively managing a set of services, ensuring they add value to the organisation. The MSP provides access to expertise and staffing capacity that you might otherwise be out of reach. Over time, the MSP becomes an integral part of normal business operations.

With a traditional outsourcing model, your organisation might reaches out to a service provider when there is a project – or a problem – that requires external expertise. There is little to no incentive for the outsourcer to offer proactive maintenance – as this could potentially remove the need for their expertise in the future.

Managed IT services offer value because their business model moves the operational service burden from the client to the service provider. The more issues you encounter, the more resources your MSP needs to use. Conversely, when the MSP puts more time and effort into ensuring you have a smooth-running IT environment, the fewer issues occur. Thus, both you and you managed IT service provider share aligned values – both want a problem-free IT environment that enhances efficiencies.

We acknowledge the Wurundjeri and Bunurong peoples of the Eastern Kulin as the Traditional Custodians of the areas today known as Melbourne. We acknowledge their continued connection to the land and waters on Country where we work, that they never ceded sovereignty, and we pay our respects to Elders past, present, and emerging.