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Managed IT Services Sydney Businesses Depend On

IT is at the heart of any organisation. When your IT infrastructure and applications run as they should, your employees can work efficiently, and all the negative noise caused by IT issues disappears.

Level 2, 4A Lord St, Botany
Call us at 02 9007 8100

Sydney: full-service managed IT support is here!

First Focus is a national, full-service Managed IT Services provider, with our head office based in Sydney. Our office is located just off the M5 near the airport in Botany, giving us convenient access to Sydney’s CBD and Western Sydney. We have staff permanently placed in Sydney CBD, Newcastle, Wollongong, and in every state to support our broad range of clients throughout Australia and New Zealand.

IT Support First Focus

Managed IT services that make a difference

We offer a range of remote support solutions from our team of specialists who can deal with any IT challenges your business may face. Our Sydney office consists of Account Managers, Field Technicians, Engineers, Service Desk, and Field Staff who provide both in-person and remote assistance, with fast-response solutions for when you need help fast.

Mid-size business

Managed IT services that make a difference

We offer a range of remote support solutions from our team of specialists who can deal with any IT challenges your business may face. Our Sydney office consists of Account Managers, Field Technicians, Engineers, Service Desk, and Field Staff who provide both in-person and remote assistance, with fast-response solutions for when you need help fast.

Meet the #1 MSP in the country

First Focus offers end-to-end IT solutions, from IT helpdesk and support, procurement, and applications management to bespoke professional services such as IT Strategic planning and vCIO solutions.

Our 18 years of partnering with mid-size organisations have led us to develop and continually refine world-class processes that maximises value for money and customer satisfaction. First Focus has the experience and capacity to deliver comprehensive managed services, support, and technology for SMB to Enterprise organisations.

We employ Australia’s best people in technical, customer service, and account management roles. We’re constantly investing in world-class technology combined with three certified ISO standards.


ISO 9001 Quality, 14001 Environment, 27001 Security

Managed IT Services Sydney

IT Support Sydney Managed IT Services

The main difference between IT Support providers is the maturity of the support services and the capability of their people. This Sydney-based MSP provides the right combination of a national reach with a personal touch, hiring only the best Australia has to offer and making them available wherever you are.

Cloud Solutions Sydney Cloud Services

When choosing a Managed Cloud platform, whether Private, Hybrid or Public, real-world outcomes matter. Working with a cloud solutions provider based in Sydney means that you can talk in person with your cloud provider to explain your needs and assess your options.

Managed Cybersecurity Sydney Cybersecurity

Keep your business safe with a Managed Security Services Provider with the right technical expertise and know-how. Get the peace of mind that comes from knowing that your local First Focus team members have the backing of a national organisation with decades of industry experience.

Virtual CIO Sydney vCIO services Sydney

A chief information officer (CIO) helps an organisation make the most of its IT investments. With a Virtual CIO (vCIO), every organisation can have a Senior Executive to guide and manage their IT. Our vCIO services put you in the driver’s seat – you tell us what you want to achieve, and we tell you how best to get there. Our vCIO services help take the guesswork out of strategic IT success.

Unified Communications Expert Sydney Communications

With the growing need to be geographically flexible comes the demand for ICT solutions that enable collaboration regardless of location. Our Sydney-based Unified Communications experts can help you integrate voice, video, messaging, presence, and conferencing to enable streamlined efficiencies while also managing the services provided.

End User Computing and Device Management Sydney End User Computing

Managed IT support isn’t just about looking after networks and servers – it’s also about ensuring that your end-users have the devices and support they need to perform at their best. Give your end-users the flexibility they want while enabling the insights and control you need with a professional end-user computing solution run by people in your city.

Application Support Sydney App Management

You need to pick suitable applications to support collaboration. You also need to make sure that you balance the productivity enabled with the ongoing costs of licensing and hardware requirements. Get the support you need to make the most from your application choices with simple software migration, controlled accessibility, and complete end-to-end support.

Connectivity Solutions Sydney Connectivity

Connectivity is at the core of every thriving IT environment. It’s essential to get the right mix of services for your needs. Our on-site technicians can help ensure that you have the right connectivity solution for your needs and that installation is as smooth as possible. Couple that with the ongoing connectivity management, and you have friction-free connectivity.

Professional IT ServicesSydney Professional Services

How can you ensure you’re getting value out of your IT projects? Our Sydney-based IT professional services make it easy, with fixed-fee solutions free from sales, commissions, and lock-in contracts. Our experienced Professional Services team can visit you remotely or in person to perform no-commitment consultations, with any IT projects delivered on time and within budget.

Our Process & Our People

The measurable difference between managed service providers is the maturity of the support processes and the capability of their people. Our overall business model is simple yet incredibly powerful, with the net result being a world-class customer service experience.

  1. We recruit our technicians based on values, not based on technical skill alone. We can teach technical skills, but it’s much harder to teach a customer service ethic, teamwork, and integrity.
  2. Our service desk and engineering teams are distributed across all Australian states, New Zealand and Manila, allowing us to recruit from a broad talent pool.
  3. We have invested in the best remote support and administration software available, carrier-grade network monitoring software, and the best ticketing software – the right tools pay significant dividends in capability and efficiency.
  4. We continually train and re-certify our staff. We build ongoing certification incentives into our employment contracts. We provide internal promotion opportunities to ensure the best teams are retained, challenged, and developed.
  5. We have implemented real-time feedback systems to track, measure and reward high end-user satisfaction.
  6. All our critical metrics are monitored and displayed transparently on screens around our offices. We immediately know when there is a problem, and we react efficiently and effectively.
  7. We have a transparent management process based on continual staff and customer feedback, with built-in procedures to ensure execution against our internal development priorities.

Feel confident with the #1 rated Managed IT Services in Sydney

Read more testimonials here

If you want to enhance the effectiveness of your organisation, partnering with a managed services provider can offer you the support you need. At First Focus, we take a collaborative approach, taking the time to listen to your specific IT concerns and making your needs the foundation of our services. From compliance concerns to ensuring your IT is always ready to scale, we’ll work with you to ensure your technology serves your business’s goals.

We service clients in Gosford, Wollongong, Penrith, and Windsor, with field staff available across major business centres, including Norwest Business Park, Ryde, Gladesville, and Chatswood.

Our company has been partnered with First Focus for almost 5 years assisting us with all our IT support. We find our Technical Account Manager and all of the members of staff at First Focus to be very helpful and reliable in providing us with high-quality IT solutions and support.

By Kim Holt, Client Services Manager at PM Capital

Get a free personalised IT environment consultation

Best People. Expert Advice. Fast Response. Zero Risk.

At First Focus, we do things differently. We genuinely want to help you use technology to make a difference, and that starts with making sure that you have the proper support.

So our IT environment discovery sessions are free of charge. Our staff are tech-first professionals. And we don’t do commissions because we want to make sure that our services are the right fit for your needs – and that your IT environment is in a position to benefit from what we deliver.

Get your FREE personalised IT environment discovery session – either in person or over the phone – to discover how First Focus can help you use technology to make a difference.

So what are you waiting for? Call Sydney’s best MSP on (02) 9007 8100 or get in touch using this form to speak with our experts about how your organisation can make the most of your IT.

Start your journey towards using technology to make a difference with the proven support of Australia’s #1 MSP. Get your free personalised IT environment assessment today.