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Managed Telephony Solutions

Looking for a cost-effective, reliable, and flexible managed telephony platform? First Focus has the experience and consulting capability to match the right telephony solution to suit your requirements.

Telephony you can rely on

First Focus has been supporting a diverse range of managed telephony systems, both on-premise and hosted for over 16 years. The main VoIP systems we recommend and support are Broadsoft and Mitel.


A cloud-based solution that is suitable for most small to mid-size businesses, offered via our CloudCALL product.


A hosted solution available through the First Focus Smart Cloud. Mitel caters for businesses with more sophisticated or custom requirements, call centres or those needing on-premises failover.


CloudCALL Voice, Data and Video

First Focus CloudCALL is a sophisticated voice communications platform that provides a single, enterprise-grade phone system for your entire office network.

With CloudCALL you no longer have to deal with isolated phone systems at each office. Everyone can take advantage of the latest IP PBX features and functionality. CloudCALL can combine your voice, data, and video into one multi-service network.

For the ultimate in reliability and security, the service is delivered from redundant carrier-grade BroadSoft soft switches hosted in separate world-class data centres. We can specify, implement, configure and manage all network equipment including premises-based switches and routers. Ensuring service quality from end-to-end.

Unified messaging can be deployed across the entire business, helping to transform your customer service culture and internal productivity. CloudCALL can also integrate your VoIP system with your company email and directory systems. Allowing your users to dial a contact from within an email client at the click of a mouse.

Get the latest PABX features in a secure and reliable environment

Core Features

  • Unlimited local, mobile, national and international phone calls
  • 13, 1300 and 100 number ranges and phone number portability
  • Enterprise-grade PABX feature set including call centre and other advanced options
  • Unmatched business continuity in the event an office is lost
  • Open standards-based technology so assets won’t be stranded

Cost Savings

  • Save with one network for voice and data, replacing old and expensive voice lines
  • Central group administration
  • Customisable billing down to the handset
  • Optional account codes and access codes ensure cost centre accountability

Productivity Gains

  • Auto attendant and call centre queues can encompass the entire organisation
  • Company-wide extension number plan
  • Company-wide unified messaging
  • Fixed and mobile phones can work together
  • Central group administration reduces the cost and need for multiple customer service teams

Network Architecture

  • Geographic redundant High Availability (HA)
  • BroadSoft PlatformDistributed national Session Border Controllers (SBCs)
  • Redundant Meshed MPLS Cisco Core
  • 24/7 Remote Support Services for priority issues
View See Unified Communications

We're ready for your call

For all your Managed Telephony needs, call First Focus on 1300 556 531.

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