Modern communications solutions from the market leader
Mitel designed MiCloud Flex for sophisticated mid-sized and enterprise organisations that rely heavily upon their telephony and UC systems. MiCloud Flex offers deep UC functionality with extensive capability to tailor and integrate systems to improve efficiency and simplify usability. With the added control, performance and security of your very own instance in the Google Cloud.
MiVoice Business is Mitel’s premium on-premises solution. It’s perfect for businesses and government agencies operating multi-site organisational structures or from a single sizable location. Functionality for complex call routing, collaboration and presence are typically essential requirements, delivered via a common system across the entire organisation – as expected of an advanced Contact Centre offering.
MiVoice Connect is Mitel’s solution for organisations that need the reliability of on-premises telephony but without the more advanced requirements provided by MiVoice Business. For many smaller businesses, telephony remains the primary communications method they can’t be without. For example, a reliable phone system would be essential for a Medical Centre, as both customers and the organisation rely on it to communicate efficiently.
If your organisation needs a Contact Centre, First Focus are the experts in tailoring the right solution to impress customers with maximum efficiency. We can help you determine which combination of UC and Contact Centre is right for you and customise them to your needs. Plus, Mitel has partnered with the UCaaS leaders RingCentral to provide new and existing customers with a simple pathway to a modern cloud UC platform.
We offer only the most trusted products and professional services to our clients. As a proud Mitel Platinum Partner, our experience with Mitel enables us to provide leading unified communication solutions to organisations throughout Australia.
First Focus is the leader in designing, customising, and supporting Mitel solutions.
As a Mitel Platinum Partner, our specialist UC consultants have deep experience across the Mitel software and hardware options, from legacy systems such as Shoretel to the modern Mitel range.
Our full-service Managed IT expertise also means we understand and can manage your complete UC environment, to ensure the maximum reliability of your communications systems.
First Focus lets you transform your business operations by matching your need to the perfect phone solution.
The wide range of Mitel’s unified communications solutions includes cloud and on-premise systems for small mid-size, and large organisations.
Mitel makes phone systems with unified communications (UC) built-in, not bolted on.
This addition means that Mitel’s UC systems integrate all the critical components for robust business communications into one seamless package.
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CIO at Rexel Holdings Australia
The team at First Focus have developed a strong relationship with Rexel Holdings Australia which has led to us outsourcing a number of services to them, the largest of which is the SD-WAN. The First Focus team are collaborative and engage extremely well with our team and our extended partner network to deliver quality outcomes.
CIO, Nesuto Australia and New Zealand
First Focus provides excellent technical support, and I can always count on friendly and expert advice from the whole team.
Executive Assistant, CI Australia PTY LTD
CI Australia started working with First Focus in 2019. We were looking for an MSP that could deliver increased service quality with pricing that matched our budget. First Focus was originally in our top three preferred providers. What really helped them stand out was their proposal – there was no over- or under-scoping – and their reputation for good people and services.
Renu Energy
We are happy with First Focus' attentiveness and availability of TAMs and support techs. Their ability to identify problem areas and working to resolve in a timely manner exceeds our expectations. Although we have been faced with some on-boarding issues, First Focus have been dedicated to working with us to rectify these issues and undertaking process improvement where needed.
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Over the past 15 months, First Focus has steered us out of an ‘IT abyss’ and onto a path that will support our growth and development plans for future years.
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Since we started working with First Focus, we now have a robust cloud-based ICT environment. Our team are not bound to an office and have the freedom to work effectively from anywhere. Our tech isn’t a bottleneck holding us back. Now it supports our business and our people.
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