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UC Integration

Transform your business operations by allowing First Focus to match the perfect phone solution to your needs.

The wide range of Mitel’s unified communications solutions includes cloud and on-premise systems for small businesses, enterprises, and large organisations.

Mitel makes phone systems with unified communications (UC) built-in, not bolted on.

This addition means that Mitel’s UC systems integrate all the critical components for robust business communications into one seamless package.

Mitel integrates:

  • voice
  • email
  • instant messaging
  • presence (checking co-worker availability)
  • calendaring
  • video+ audio conferencing
  • desktop sharing

Mitel Platinum Partners

We offer only the most trusted products and professional services to our clients. As a proud Mitel Platinum Partner, our experience with Mitel enables us to provide leading unified communication solutions to organisations throughout Australia.

Contact Centre Specialists

If your organisation needs a Contact Centre, First Focus are the experts in tailoring the right solution to impress customers with maximum efficiency. We can help you determine which combination of UC and Contact Centre is right for you and customise them to your needs.

Find your perfect UC solution

Ask our specialist Unified Communications team about the best system for your needs

Talk with a Mitel Expert

MiCloud Connect

MiCloud Connect is Mitel’s cloud-based system of choice for most small to mid-sized organisations looking to manage their business phone system, collaboration, and contact centre needs. It provides an intuitive user experience that is easy to deploy and manage, delivered using the reliability and reach of the Google Cloud. MiCloud Connect is the perfect out-of-the-box solution to simplify your communications.

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MiCloud Flex

Mitel designed MiCloud Flex for sophisticated mid-sized and enterprise organisations that rely heavily upon their telephony and UC systems. MiCloud Flex offers deep UC functionality with extensive capability to tailor and integrate systems to improve efficiency and simplify usability. With the added control, performance and security of your very own instance in the Google Cloud.

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MiCloud Flex

Mitel designed MiCloud Flex for sophisticated mid-sized and enterprise organisations that rely heavily upon their telephony and UC systems. MiCloud Flex offers deep UC functionality with extensive capability to tailor and integrate systems to improve efficiency and simplify usability. With the added control, performance and security of your very own instance in the Google Cloud.

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On-Premises Telephony -
MiVoice Business

On-premises telephony is the ideal solution for organisations that rely on telephony and need to ensure uptime and performance. MiVoice Business is Mitel’s premium on-premises solution. It’s perfect for businesses and government agencies operating multi-site organisational structures or from a single sizable location. Functionality for complex call routing, collaboration and presence are typically essential requirements, delivered via a common system across the entire organisation – as expected of an advanced Contact Centre offering.

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MiVoice Connect

MiVoice Connect is Mitel’s solution for organisations that need the reliability of on-premises telephony but without the more advanced requirements provided by MiVoice Business. For many smaller businesses, telephony remains the primary communications method they can’t be without. For example, a reliable phone system would be essential for a Medical Centre, as both customers and the organisation rely on it to communicate efficiently.

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Private Cloud Telephony

We can also provide a fully-managed Mitel telephony and contact centre solution hosted in the First Focus SmartCloud for ultimate privacy and control. As a leading Managed Service Provider and long-established Mitel partner with extensive experience in providing Mitel via private cloud, you can experience a complete end-to-end solution.

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Private Cloud Telephony

We can also provide a fully-managed Mitel telephony and contact centre solution hosted in the First Focus SmartCloud for ultimate privacy and control. As a leading Managed Service Provider and long-established Mitel partner with extensive experience in providing Mitel via private cloud, you can experience a complete end-to-end solution.

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Why Mitel?

Industry Leaders

Mitel’s 45 years of industry leadership have helped businesses connect, collaborate, and provide better customer experiences. Over 70 million business users across 100+ countries trust Mitel. So when it comes to your unified communications and collaboration (UCC) needs, Mitel is the leader recognised by the industry.

Best-In-Class Portfolio

Mitel is the only company represented across all five Gartner magic quadrants for business communications, and their industry recognition proves their expertise across all communication areas. Throughout Mitel’s long history of industry experience, innovation has been core, allowing them to become experts in evolving to meet your needs.

Adjusted to Fit You

Mitel provides solutions that adjust to the way you do business. Mitel designed its Unified Communications deployment options to suit your needs, whether that’s cloud-hosted, on-premises or a hybrid model that allows the flexibility for you to choose which features you move to the cloud and which you keep onsite.