Enhance Microsoft Teams with the ability to make external calls. Upgrade from your PBX system to a cloud-based solution through our Teams calling Australia plans, allowing you to consolidate your communications and collaboration in one convenient location.
Improve ease of use, reduce support and scale as required, by replacing your separate voice and business systems with one central platform.
Manage all of your calling, conferencing and collaboration needs with Microsoft Teams and First Focus, for one-stop communications.
CloudCALL 365 from First Focus adds a high-quality voice gateway to Microsoft Teams for secure and reliable calls, wherever your people are. Receive full directory integration through your desk phone, mobile and computer, while retaining all of your usual PABX functions including auto attendants, call forwarding, music on hold, voicemail, hold and retrieve, and call queues.
Credible, Reliable, and Personal
To add CouldCall 365 by First Focus to Microsoft Teams, you will need:
In March 2022, Microsoft simplified and reduced the licence cost of adding phone capabilities to Microsoft Teams. The Teams Phone System add-on to Microsoft 365 and Teams Essentials has replaced the previous Business Voice option. Teams Phone Standard licences give you all Teams Phone System capabilities like cloud voicemail, caller ID, call park, call forwarding, auto attendants, call queues, call transfer, and caller ID.
Adding CloudCALL 365 to your Teams phone enabled licence provides each user with a direct dial-in number and access to our unlimited1 calling plan. This delivers a truly unified communications experience by combining all of your standard Microsoft Teams functionality with a cost-effective, and highly flexible phone system.
To find out more about calling with Microsoft Teams, or if you have specific requirements, our specialists can advise on which of our Unified Communications options offer the right solution for you.
Finance Manager, Proximo Spirits Australia
Director of Corporate Services, Royal Australasian College of Dental Surgeons
IT Infrastructure Manager at Australia Post FDS
CIO at Rexel Holdings Australia
The team at First Focus have developed a strong relationship with Rexel Holdings Australia which has led to us outsourcing a number of services to them, the largest of which is the SD-WAN. The First Focus team are collaborative and engage extremely well with our team and our extended partner network to deliver quality outcomes.
CIO, Nesuto Australia and New Zealand
First Focus provides excellent technical support, and I can always count on friendly and expert advice from the whole team.
Executive Assistant, CI Australia PTY LTD
CI Australia started working with First Focus in 2019. We were looking for an MSP that could deliver increased service quality with pricing that matched our budget. First Focus was originally in our top three preferred providers. What really helped them stand out was their proposal – there was no over- or under-scoping – and their reputation for good people and services.
Renu Energy
We are happy with First Focus' attentiveness and availability of TAMs and support techs. Their ability to identify problem areas and working to resolve in a timely manner exceeds our expectations. Although we have been faced with some on-boarding issues, First Focus have been dedicated to working with us to rectify these issues and undertaking process improvement where needed.
BMT WBM
Over the past 15 months, First Focus has steered us out of an ‘IT abyss’ and onto a path that will support our growth and development plans for future years.
General Manager, Ranbury Management Group
Since we started working with First Focus, we now have a robust cloud-based ICT environment. Our team are not bound to an office and have the freedom to work effectively from anywhere. Our tech isn’t a bottleneck holding us back. Now it supports our business and our people.
Corporate Services Manager, Harrier Group
Our people now trust their IT. They don’t have to spend hours researching IT answers because they trust that when a call is logged it will be resolved. I’ll recommend First Focus to anyone because I know that they’ll be in good hands.
Technology Manager, Redlands College
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