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The experts in Mitel Systems

First Focus is the leader in designing, customising, and supporting Mitel solutions.

As a Mitel Platinum Partner, our specialist UC consultants have deep experience across the Mitel software and hardware options, from legacy systems such as Shoretel to the modern Mitel range.

Our full-service Managed IT expertise also means we understand and can manage your complete UC environment, to ensure the maximum reliability of your communications systems.

Your complete Mitel partner

  • Mitel Platinum Partner
  • Experts in Mitel range
  • Contact Centre specialists
  • Full-service Managed IT expertise
  • Australia-wide support coverage

 

    Enterprise-grade systems

      Cloud UC solutions

        On-premise or hosted

          Customised to your needs

            Truly Unified Communications

            First Focus lets you transform your business operations by matching your need to the perfect phone solution.

            The wide range of Mitel’s unified communications solutions includes cloud and on-premise systems for small mid-size, and large organisations.

            Mitel makes phone systems with unified communications (UC) built-in, not bolted on.

            This addition means that Mitel’s UC systems integrate all the critical components for robust business communications into one seamless package.

            Integrated, Easy Collaboration

            • voice
            • instant messaging
            • presence
            • calendaring
            • video
            • audio conferencing
            • desktop sharing

            Customised Cloud UC

            Mitel designed MiCloud Flex for sophisticated mid-sized and enterprise organisations that rely heavily upon their telephony and UC systems. MiCloud Flex offers deep UC functionality with extensive capability to tailor and integrate systems to improve efficiency and simplify usability. With the added control, performance and security of your very own instance in the Google Cloud.

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            Mitel phone system

            Advanced On-Premises

            On-premises telephony is the ideal solution for organisations that rely on telephony and need to ensure uptime and performance. MiVoice Business is Mitel’s premium on-premises solution. It’s perfect for businesses and government agencies operating multi-site organisational structures or from a single sizable location. Functionality for complex call routing, collaboration and presence are typically essential requirements, delivered via a common system across the entire organisation – as expected of an advanced Contact Centre offering.

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            Mitel Phone Systems

            Advanced On-Premises

            On-premises telephony is the ideal solution for organisations that rely on telephony and need to ensure uptime and performance. MiVoice Business is Mitel’s premium on-premises solution. It’s perfect for businesses and government agencies operating multi-site organisational structures or from a single sizable location. Functionality for complex call routing, collaboration and presence are typically essential requirements, delivered via a common system across the entire organisation – as expected of an advanced Contact Centre offering.

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            Simple On-Premises

            MiVoice Connect is Mitel’s solution for organisations that need the reliability of on-premises telephony but without the more advanced requirements provided by MiVoice Business. For many smaller businesses, telephony remains the primary communications method they can’t be without. For example, a reliable phone system would be essential for a Medical Centre, as both customers and the organisation rely on it to communicate efficiently.

             

            Calling over the Internet

            Mitel + RingCentral

            Mitel has partnered with the UCaaS leaders RingCentral to provide new and existing customers with a simple pathway to a modern cloud UC platform.

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            Mitel and Ring Central

            Mitel + RingCentral

            Mitel has partnered with the UCaaS leaders RingCentral to provide new and existing customers with a simple pathway to a modern cloud UC platform.

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            Mitel Platinum Partners

            We offer only the most trusted products and professional services to our clients. As a proud Mitel Platinum Partner, our experience with Mitel enables us to provide leading unified communication solutions to organisations throughout Australia.

            Contact Centre Specialists

            If your organisation needs a Contact Centre, First Focus are the experts in tailoring the right solution to impress customers with maximum efficiency. We can help you determine which combination of UC and Contact Centre is right for you and customise them to your needs.

            Find your perfect UC solution

            Ask our specialist Unified Communications team about the best Mitel business telecommunications system for your needs.

            Let's talk