Receive ongoing and flexible access to a Senior IT executive. Your Virtual CIO (vCIO) will maintain existing IT infrastructure and develop long-term IT strategies that align with your business objectives – ensuring your Information Technology and Digital Transformation goals are always ahead of your competitors
If you don’t have a full-time resource to manage your IT, our Virtual CIO (vCIO) service gives you on-going access to one of our most senior executives. The vCIO role includes creating an annual Strategic IT Plan, consulting regularly with your senior management team and managing IT performance within your organisation. And all for a fraction of the cost of a full-time executive.
Your Virtual CIO will assess your existing IT infrastructure and correctly prioritise the areas that need the most attention. Our Managed IT experience means we know where to spend your budget to maximise business impact and avoid over-investment. Following the review, a Strategic IT Plan will be developed, with specific action items, timelines, and budgets.
The right IT plan can help transform your business by focusing on what truly matters, such as freeing staff, improving your customer experience and ensuring all of your it support needs are met.
With IT now so pervasive, few organisations can function normally when faced with a severe failure. Even minor problems can result in a huge amount of lost productivity across an organisation and impact revenue.
A Virtual CIO can create a plan that will do more than keep the lights on. They will assess business risk areas, identify high priority systems, and create plans and processes to minimise any impact. Key action items include ensuring staff are trained to quickly identify issues and react correctly, and that alternative plans are tested to ensure they work as expected.
Digital Transformation is not about being a pioneer and taking unnecessary risks. It’s about the right advice so you can leverage technology for predictable improvement.
When assessing the best path for your digital strategy, a vCIO from First Focus has a wealth of expertise at their finger-tips. Rather than relying on the knowledge and experience of an individual or a vendor, they can tap into dozens of technical specialists and a bank of project outcomes, to plot the most effective course.
Zero commission. Vendor agnostic. Pure results.
Credible, Reliable, and Personal
We use the best tools and hire he best people so we can deliver a constant focus on the user experience. First Focus uses a methodology that values providing fast response and real-time feedback to ensure the highest level of end-user satisfaction.
Helping businesses since 2003
ITIL-based methodology
Most advanced remote monitoring and management tools
Comprehensive ticketing tools, SLA measurement and management
24/7 Australia-wide coverage
The best infrastructure and applications
Future-facing professional standards
1st – 3rd level technicians backed by engineering specialists
Finance Manager, Proximo Spirits Australia
Director of Corporate Services, Royal Australasian College of Dental Surgeons
IT Infrastructure Manager at Australia Post FDS
CIO at Rexel Holdings Australia
The team at First Focus have developed a strong relationship with Rexel Holdings Australia which has led to us outsourcing a number of services to them, the largest of which is the SD-WAN. The First Focus team are collaborative and engage extremely well with our team and our extended partner network to deliver quality outcomes.
CIO, Nesuto Australia and New Zealand
First Focus provides excellent technical support, and I can always count on friendly and expert advice from the whole team.
Executive Assistant, CI Australia PTY LTD
CI Australia started working with First Focus in 2019. We were looking for an MSP that could deliver increased service quality with pricing that matched our budget. First Focus was originally in our top three preferred providers. What really helped them stand out was their proposal – there was no over- or under-scoping – and their reputation for good people and services.
Renu Energy
We are happy with First Focus' attentiveness and availability of TAMs and support techs. Their ability to identify problem areas and working to resolve in a timely manner exceeds our expectations. Although we have been faced with some on-boarding issues, First Focus have been dedicated to working with us to rectify these issues and undertaking process improvement where needed.
BMT WBM
Over the past 15 months, First Focus has steered us out of an ‘IT abyss’ and onto a path that will support our growth and development plans for future years.
General Manager, Ranbury Management Group
Since we started working with First Focus, we now have a robust cloud-based ICT environment. Our team are not bound to an office and have the freedom to work effectively from anywhere. Our tech isn’t a bottleneck holding us back. Now it supports our business and our people.
Corporate Services Manager, Harrier Group
Our people now trust their IT. They don’t have to spend hours researching IT answers because they trust that when a call is logged it will be resolved. I’ll recommend First Focus to anyone because I know that they’ll be in good hands.
Technology Manager, Redlands College
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