First Focus goes beyond traditional IT support, helping Australian organisations save time, reduce risk, and scale confidently in a fast-changing technology environment.
With First Focus you get:
Join hundreds of Australian businesses that trust First Focus to keep technology reliable and growth-ready. Contact us to speak to an expert today.
Australia’s #1 mid-market MSP for 8 years running – Cloudtango.
Call 1300 556 531 or complete the form below to talk to an IT expert.
As your business strives to optimise costs and accelerate growth, a strategic managed IT services partner can help you reinvent operations and scale confidently.
Most MSPs tie you up in long contracts. We back ourselves with flexible month-to-month support, so you only stay if we deliver.
We’ll leverage AI & automation to optimise your costs, strengthen compliance, and improve employee and customer experience.
Through our Teams-integrated portal, you’ll have live ticket insights, real-time support chat, and budget certainty for total visibility.
Or call 1300 556 531
You’re seeking exceptional managed IT services, not just promises. With principles grounded in innovation, trust and expertise, at First focus we don’t just solve your IT issues — we work side by side to provide fast, focused and forward-thinking managed IT support services optimised for high performance.
With customer-specific support teams, on-site and remote IT support solutions, and expertise available in every Australian state, you can have the specialised support you deserve whenever and wherever you need it.
Run the right Managed Cloud solution for your needs. Our integrated Cloud infrastructure, IT support services and Cybersecurity mean your complete IT environment is expertly managed.
Secure your peace of mind. Our managed security services are seamlessly integrated into our IT support plans, ensuring every corner of your businesses digital landscape is protected.
Merge your messaging, voice, and conferencing capabilities using a variety of Unified Communications solutions that enhance collaboration, whether you have 20 staff or 200 employees.
Maximise efficiency and minimise downtime with enterprise-grade managed network and business connectivity services. We ensure your business stays connected when it matters most.
Not Your Average IT Provider
Our approach to IT support focuses on fixing problems before they arise, thus keeping IT noise low and critical business operations running smoothly.
With a presence in every Australian state, we provide round-the-clock access to a world class team of IT specialists – no matter where you’re located.
Our follow-the-sun model means your early-bird and night-owl operations can receive ongoing support whenever they need it.
Your dedicated Technical Account Manager is your strategic ally in navigating the IT solutions, support, and projects your business needs.
Customise your IT support experience by selecting from our exclusive on-shore or premium off-shore service desk solutions.
We can deliver complex multi-site projects and deliver comprehensive assistance to multi-branch organisations.
Our unique F-Connect support app provides multiple ways for you and your staff to access real-time, human support, including revolutionary live chat integration with Microsoft Teams. It also offers full transparency into resolution times, staff satisfaction, and monthly reporting, keeping you informed about areas where we can improve our managed IT support.
Cloudtango, a leading authority in the industry, annually acknowledges the most successful MSPs in Australia through the MSP Select program. The industry award reflects our dedication to delivering innovative IT solutions while underscoring our capabilities and commitment to surpassing customer expectations.
Technology never takes a break, and neither do we. With customer-specific help desks teams, 24/7 on-site and remote IT support solutions, and expertise available in every Australian state, you can have the specialised support you deserve right at your fingertips – whenever and wherever you need it.
IT Consulting
Cloud Migration Services
IT Infrastructure Projects
Business Continuity Planning
IT Procurement
Managed IT Services
Managed SharePoint Services
Virtual CIO
Managed Security Services
ACSC Essential 8
Cybersecurity Risk Assessment
Cloud Backup and Disaster Recovery
Cyber Security Connect and Protect Program
IT Strategy
Microsoft 365 Consulting Services
Power BI
Awards and Certifications
Management Team
Our Commitment to the Environment
CSAT Charity Donations
Media Kit
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