Managed Telephony

There is no such thing as a “one size fits all” telephony solution. Every customer’s telephony requirements will be influenced by the number of telephone users, where these users work from and how they use their phone system.

However, all customers are generally looking for a cost effective, reliable, and flexible telephony platform.

First Focus has over 10 years’ experience delivering and supporting a diverse range of business VOIP systems, both on-premise and hosted, from a variety of vendors. We have used this experience to formulate our recommended managed telephony solutions to meet a range of customer requirements.

All of our managed telephony solutions offer:

  • Low call costs via wholesale SIP trunks
  • Local PABX and/or hosted (cloud) PABX options
  • Complete customisation and integration options (not multi-tenanted systems)
  • Full hardware support and warranty whether hosted or local
  • Dedicated managed network links and QoS for VOIP quality
  • 13, 1300 and 100 number ranges and phone number portability
  • A complete range of analogue fax, PSTN, and ISDN options
  • Full integration with our Smart Cloud for end-to-end solutions
  • Full flexible integration with Exchange, Lync, Jabber etc.

Small Business

Our recommended solutions for small business are Cisco UC500 and SBCS (Smart Business Communications System) PBXs.

Offering great feature sets at a cost effective price point, and with numerous management and quality advantages, these systems are great value for organisations with 5-100 end users and 1-5 sites. Deployable as either on-premise PABXes or hosted in our Smart Cloud we can provide these systems in a variety of configurations and including full integration with your network and Exchange server.

pdf_downloadCisco SBCS Overview

Medium Business

For mid-sized businesses from 50-1000 staff, more advanced functionality is generally required including advanced call centre options, failover and redundancy options, more powerful reception, and call routing abilities.


The Cisco Call Manager product range including Cisco BE3000 and BE6000 systems offer a broad range of functionality and excellent integration with the rest of your LAN and WAN infrastructure.

pdf_downloadCisco BE6000

Unified Communications

Our consultants can deploy and manage a range of unified communications solutions including Cisco Jabber and Microsoft Lync, and seamlessly integrate these products into your environment.


We believe our managed telephony solutions are among the best available for small to medium businesses in Australia. If you’re looking a new phone system or unified communications platform for 10-1000+ staff, contact us today to see how we can make it happen.