Customer Feedback Charity Donations

Since 2018, we’ve been turning our customer feedback into positive change by making a donation to charity for every survey response we receive.

CSAT Charities

CSAT Charities

Charities Supported

Your feedback matters! Ensuring your satisfaction and delivering an outstanding customer experience consistently is our top priority. Your insights not only help us maintain our commitment to excellence, but also support a great cause. For every survey response submitted by you, we donate $1 to our featured charity of the month. View the history of charities supported below.


July 2024

Juvenile Diabetes Research Foundation (JDRF)

This July 2024, we are supporting JDRF. JDRF’s vision is a world without diabetes. They are dedicated to improving lives today and tomorrow by accelerating life-changing breakthroughs to cure, prevent, and treat T1D and its complications.

June 2024

Friends with Dignity

This June 2024, we partnered with Friends with Dignity. Friends with Dignity are focused on improving the quality of life of any adult and child impacted by domestic violence through the provision of financial and tangible resources, programs and scholarships and enhancing the personal safety of individuals. A total of $975 was raised and donated.

May 2024

Starlight Children’s Foundation

In May 2024, we supported the Starlight Children’s Foundation. Starlight works in partnership with health professionals to bring the fun, joy and laughter that is essential to sick kids’ health and wellbeing. From one Starlight wish granted more than 30 years ago, they now create over half a million Starlight experiences to seriously ill children each year. $1079 was donated to Starlight.

April 2024

Amaze

In April 2024, our monthly CSAT charity was Amaze. Amaze is a leading autism organisation driving change so that autistic people and their families can live their best lives. Amaze builds autism understanding in the community, influences policy change for Autistic people and their families/supporters, and provides independent, credible information and resources to individuals, families, professionals, government and the wider community. Thanks to the CSAT responses we received from you, a total of $875 was donated to Amaze.

March 2024

One Girl

In March 2024, our monthly CSAT charity was One Girl. One Girl break down the barriers that girls face in accessing an education. They do this by running girl-led programs in Sierra Leone and Uganda to drive positive change for girls and their communities. Thanks to the CSAT responses we received from you during March, a total of $877 was donated to One Girl by First Focus.

February 2024

Disaster Relief Australia

In February 2024, our monthly CSAT charity was Disaster Relief Australia. DRA brings hope to communities devastated by disaster. They unite the skills and experience of military veterans, emergency responders and motivated civilians to deploy Disaster Relief Teams around Australia and the world. Disaster Relief Australia help people during some of their worst days. Thanks to the CSAT responses we received from you during February, a total of $923 was donated to Disaster Relief by First Focus.

January 2024

Beyond Blue

In January 2024, our monthly CSAT charity was Beyond Blue. Beyond Blue is an Australian mental health and wellbeing support organisation. They provide support programs to address issues related to depression, suicide, anxiety disorders and other related mental illnesses. Thanks to the CSAT responses we received from you during January, a total of $839 was donated by First Focus.

December 2023

La Liga Mariquina

In December 2023, our monthly CSAT charity was La Liga Mariquina. La Liga Mariquina is not for profit based in the Philippines that advocates for people empowerment. Their goal is too make leaders out of themselves Thanks to the CSAT responses we received from you during January, a total of $684 was donated to La Liga Mariquina by First Focus.

November 2023

Vets Beyond Borders

In November 2023, our monthly CSAT charity was Vets Beyond Borders. Vets Beyond Borders is an animal welfare charity which deploys volunteer vets and vet nurses to animal welfare projects in desperate need of help to perform their wonderful, but all too often challenging, work. Thanks to the CSAT responses we received from you in November, a total of $948 was donated to Vets Beyond Borders by First Focus.

October 2023

Bush Heritage

In October 2023, our monthly CSAT charity was Bush Heritage. Bush Heritage is a leading not-for-profit conservation organisation that protects ecosystems and wildlife across the continent. They use the best science, conservation and right-way knowledge to deliver landscape-scale impact. Thanks to the CSAT responses we received from you in October, a total of $1,075 was donated to Bush Heritage by First Focus.

September 2023

Synapse

In September 2023, our monthly CSAT charity was Synapse. Synapse is Australia’s brain injury organisation. They provide a range of support services for people who have been impacted by brain injury and disability. These services promote quality of life, self-determination, and choice through information, specialist support, and targeted research activities. Thanks to the CSAT responses we received from you in September, a total of $1,099 was donated to Synapse by First Focus.

August 2023

Yalari

In August 2023, our monthly CSAT charity was Yalari. Yalari provide Indigenous children from regional and remote communities across Australia the opportunity to receive a full boarding school scholarship for their entire secondary education. They aim to create equitable opportunities and outcomes for successive generations of Indigenous children. Thanks to the CSAT responses we received from you during August, a total of $1,183 was donated to Yalari by First Focus.

July 2023

Black Rainbow

In July 2023, our monthly CSAT charity was Black Rainbow. Black Rainbow is a national volunteer Aboriginal and Torres Strait Islander LGBQTIA+SB social enterprise in the pursuit of positive health and wellbeing for Aboriginal and Torres Strait Islander Lesbian, Gay, Bisexual, Transgender, Intersex, Queer, Asexual, Sistergirl and Brotherboys (LGBQTIA+SB). Thanks to the CSAT responses we received from you during July, a total of $1,141 was donated to Black Rainbow by First Focus.