Managed IT Services Newcastle

As your business evolves, so does your IT. That’s why First Focus offers Managed IT Services that help Newcastle businesses thrive. Our aim is to focus on your operational need for increased IT service availability, so you can focus on maximising your internal resources to drive business innovation

Address: 17 Bolton St, Newcastle NSW 2300
Phone: 1300 556 531

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Managed IT Services Newcastle Businesses Depend On

IT is at the heart of any organisation. When your IT infrastructure and applications run as they should, your employees can work efficiently, and all the negative noise caused by IT issues disappears.

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7 years in a row

Australia’s #1 Rated Managed Service Provider

If you want to enhance the effectiveness of your organisation, partnering with a managed services provider can offer you the support you need. At First Focus, we take a collaborative approach, taking the time to listen to your specific IT concerns and making your needs the foundation of our services. From compliance concerns to ensuring your IT is always ready to scale, we’ll work with you to ensure your technology serves your business’s goals.

We service clients in GosfordWollongongPenrith, and Windsor, with field staff available across major business centres, including Norwest Business ParkRydeGladesville, and Chatswood.

We help people

Our Services

We Help People Use Technology to Make a Difference

As a leading Managed Service Provider, First Focus provides high-quality and reliable managed IT services to help your organisation succeed with IT.

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Credible, Reliable, and Personal

Benefits of Managed IT Services

Support IT innovation

Managed IT services gives internal IT teams the support they need to focus on growth projects.

Focus on core activities

MSPs provide the knowledge and skills required to keep business operations running smoothly.

Proactive maintenance

The preventative maintenance provided by an MSP rectifies potential problems before they can become significant issues.

Future-proofing IT

Proactive MSP support helps future-proof business operations that rely on IT by overcoming future barriers to growth.

A fresh perspective

MSPs offer an external view of the business operations, which may help identify commonly hidden bottlenecks and tech issues.

Free up resources

Working with an MSP moves the operational service burden from the client to the service provider.


Newcastle: full-service managed

IT Support is Here!

First Focus is a national, full-service Managed IT Services provider, with a growing presence in Newcastle. Our office is located near the center of the Newcastle CBD, letting us service our clients across the greater Newcastle, Hunter and Central Coast regions. We also have staff permanently placed in every state to support our broad range of clients throughout Australia and New Zealand.

Managed IT services that

Make a Difference

We offer a range of remote support solutions from our team of specialists who can deal with any IT challenges your business may face. Our Newcastle office gives you access to Technical Account Managers, Field Technicians, Engineers, Service Desk, and Field Staff who provide both in-person and remote assistance, with rapid-response solutions for when you need help fast.


Our company has been partnered with First Focus for almost 5 years assisting us with all our IT support. We find our Technical Account Manager and all of the members of staff at First Focus to be very helpful and reliable in providing us with high-quality IT solutions and support.

– Kim Holt, Client Services Manager at PM Capital

Frequently Asked Questions

Frequently Asked Questions

If you require any further information, please feel free to contact us


Managed IT services are as they sound – a set of IT services is controlled and operated by a third party. As the client, you define a selection of tasks and responsibilities that you would otherwise have to perform in-house and outsource these to your chosen provider. With managed IT services, an MSP provides professional IT support. This can take the form of managing and maintaining IT infrastructure or providing help-desk solutions to internal staff. Other MSPs offer more proactive services, including planning solutions, professional consulting, and recruitment.

Traditional IT support operates on a break/fix model. If something breaks, you take fix the issue, and perform a little maintenance along the way to keep things running. This operational IT model works well with businesses running smaller IT operations that service a limited number of users. Capital costs can be higher up front, but once the solutions are in place it’s just a matter of maintaining them and keeping enough in the budget for upkeep and repairs. A managed IT service works alongside your organisation on a long-term basis. The provider takes on the responsibility for actively managing a set of services, ensuring they add value to the organisation. The MSP provides access to expertise and staffing capacity that you might otherwise be out of reach. Over time, the MSP becomes an integral part of normal business operations.

With a traditional outsourcing model, your organisation might reaches out to a service provider when there is a project – or a problem – that requires external expertise. There is little to no incentive for the outsourcer to offer proactive maintenance – as this could potentially remove the need for their expertise in the future. Managed IT services offer value because their business model moves the operational service burden from the client to the service provider. The more issues you encounter, the more resources your MSP needs to use. Conversely, when the MSP puts more time and effort into ensuring you have a smooth-running IT environment, the fewer issues occur. Thus, both you and you managed IT service provider share aligned values – both want a problem-free IT environment that enhances efficiencies.


Managed IT to the Highest Standards

Meet the #1 MSP in the Country

First Focus offers end-to-end IT solutions, from IT helpdesk and support, procurement, and applications management to bespoke professional services such as IT Strategic planning and vCIO solutions.

Our 18 years of partnering with mid-size organisations have led us to develop and continually refine world-class processes that maximises value for money and customer satisfaction. First Focus has the experience and capacity to deliver comprehensive managed services, support, and technology for SMB to Enterprise organisations.

We employ Australia’s best people in technical, customer service, and account management roles. We’re constantly investing in world-class technology combined with three certified ISO standards.


Get a free personalised

IT Environment Consultation

Best People. Expert Advice. Fast Response. Zero Risk.

At First Focus, we do things differently. We genuinely want to help you use technology to make a difference, and that starts with making sure that you have the proper support.

So our IT environment discovery sessions are free of charge. Our staff are tech-first professionals. And we don’t do commissions because we want to make sure that our services are the right fit for your needs – and that your IT environment is in a position to benefit from what we deliver.

Get your FREE personalised IT environment discovery session – either in person or over the phone – to discover how First Focus can help you use technology to make a difference.

So what are you waiting for? Call Newcastle’s best MSP on 1300 556 531 or get in touch using this form to speak with our experts about how your organisation can make the most of your IT.

Start your journey towards using technology to make a difference with the proven support of Australia’s #1 MSP. Get your free personalised IT environment assessment today.

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Our Process & Our People

The measurable difference between managed service providers is the maturity of the support processes and the capability of their people. Our overall business model is simple yet incredibly powerful, with the net result being a world-class customer service experience.

We recruit our technicians based on values, not based on technical skill alone. We can teach technical skills, but it’s much harder to teach a customer service ethic, teamwork, and integrity.

Our service desk and engineering teams are distributed across all Australian states, New Zealand and Manila, allowing us to recruit from a broad talent pool.

We have invested in the best remote support and administration software available, carrier-grade network monitoring software, and the best ticketing software – the right tools pay significant dividends in capability and efficiency.

We continually train and re-certify our staff. We build ongoing certification incentives into our employment contracts. We provide internal promotion opportunities to ensure the best teams are retained, challenged, and developed.

We have implemented real-time feedback systems to track, measure and reward high end-user satisfaction.

All our critical metrics are monitored and displayed transparently on screens around our offices. We immediately know when there is a problem, and we react efficiently and effectively.

We have a transparent management process based on continual staff and customer feedback, with built-in procedures to ensure execution against our internal development priorities.