Privacy Policy

Privacy Policy

First Focus IT Pty Limited (ABN 73 106 912 350), trading as First Focus Pty Limited, strive to help people use technology to make a difference. To achieve this, we may need to collect personal information about yourself and the circumstances surrounding your requirements.

First Focus adheres to all Australian privacy requirements including ensuring that any collection, use, disclosure or transfer of personal information complies with applicable laws, rules and regulations. This includes the Australian Privacy Act 1988 (Cth), Australia Privacy Principles, and the Notifiable Data Breaches Scheme – Privacy Amendment (Notifiable Data Breaches) Act 2017.

What does “personal information” mean?

Personal information is any information that identifies you or by which your identity may be reasonably determined. Personal information we may collect from you includes your name, address, location details, contact details, business details, telephone numbers, email addresses, gender, age and other information relevant to your engagement with us.

Personal information can include information about you that is available on the internet, such as from social media or information that we acquire from service providers. Personal Information also includes navigational Information, which refers to information about your computer and your visits to the websites such as your IP address, geographical location, browser type, referral source, length of visit and pages viewed.

What do we do with the information we collect

We generally only use personal information for the purpose(s) for which we collected it, or for related purposes.

The information we collect allows us to contact you to deliver our services and products requested, identify any issues, provide appropriate advice. It also enables us to administer our services and conduct appropriate credit and security checks.

We may also use your information to conduct marketing activities including targeted and non-targeted promotions. You are free to opt-out of receiving any further marketing communication from us.

How First Focus collects your personal information

We generally collect personal information directly from the individual through meetings, phone calls, website visits, email, social media and surveys. First Focus may obtain details about you from marketing databases or other sources that are publicly available such as websites, journals, and online directories. However, you will always have an opportunity to opt-out of receiving marketing from us.

Use of Cookies

To help us improve our customer service, the server may attach a cookie to your computer when you visit our websites. A cookie assists us to store information on how visitors to our sites use them and the pages that may be of most interest.

This information may be used to make assumptions about who uses your computer and to provide users of your computer with information that we think may interest the users of your computer, and to personalise information when personal details have been provided. Cookies may also be used to record engagement with marketing emails to help us assess interest in our products and services, and whether future communication is appropriate.

You should be able to configure your computer so that it disables cookies or does not accept them, however, doing so may reduce the experience you receive.

Who would First Focus disclose your personal information to?

First Focus does not share, sell, rent or otherwise disclose your personal information except in the following circumstances:

•  When fraudulent or unlawful activity is suspected or First Focus is required/authorised by law;
•  For credit-related purposes
•  With our related bodies corporate;
•  With our logistics providers and contractors to assist in delivering the services, including delivery of products;

Ensuring your personal information is accurate

First Focus takes reasonable steps to ensure that the personal information it collects, uses or discloses is accurate. It is important that during your relationship with First Focus you notify us of any changes to your personal information which we hold.

The security of your personal information

First Focus prides itself on its secure handling of personal information. First Focus uses an information security management system in accordance with ISO 27001 and we take all reasonable precautions to safeguard personal information held by us, either electronically or paper-based, from loss, misuse, unauthorised access, modification or disclosure. However, online data security cannot be guaranteed due to the nature of the internet.

Access to your personal information

You may request to access your personal information held by First Focus. Upon request, First Focus will provide access to this information to make any amendments if necessary. This will be subject to any exemptions allowed under applicable privacy law. Should you wish to access your personal information, please contact First Focus on Tel. + 61 2 9007 8100 to inform us of your request.

Third parties and your information

Although our sites, including our corporate website and social media sites, may link directly to websites operated by third parties (Linked Sites), you acknowledge that Linked Sites are not operated by us. We encourage you to always read the applicable privacy policy of any Linked Site on entering the Linked Site. We are not responsible for the content or practices of the Linked Sites or their privacy policies regarding the collection, storage, use and dissemination of your personal information.

Your consent

As part of your engagement with us, and your use of our web and social sites, you consent to the collection, storage, use and dissemination of your personal information in accordance with this privacy policy and as otherwise permitted by applicable privacy law.

Complaints about breaches of privacy

If you believe First Focus has wrongfully breached this privacy policy, you may lodge a complaint with us by phoning +61 2 9007 8100 or in writing addressed to the Managing Director, First Focus at Level 2 4A Lord St Botany NSW 2019. If you are not satisfied with the response you receive from First Focus, you may contact the Office of the Australian Information Commissioner (OAIC) by phoning 1300 363 992 or via their website

Changes to this privacy policy

First Focus may change this privacy policy from time to time to ensure it is up to date. You should check this privacy policy regularly so that you are aware of any variations made to this privacy policy.

Google reCapture

The First Focus website uses Google reCAPTCHA when you complete forms such as the one on our Contact Us page to reduce the amount of spam we receive. To learn more about reCAPTURE you can read Google’s terms of service.