We don’t just talk IT Strategy. We live it. First Focus are experts in IT Strategy because we know what it’s like to support end users, implement networks and application software, and to provide user training and change management.
Create an IT strategy which leverages technology to accelerate your productivity and makes IT work for you. Your strategic IT plan should be an active road-map to manage execution and measure progress. It’s not a document to be safely filed away and rarely reviewed. When strategy and implementation go together, IT can be truly aligned and embedded to achieve your goals.
What if your IT budget could start to transform your business rather than just maintain the status quo? A clear IT strategy developed by your vCIO will help you use technology to improve your organisation, instead of focusing on day-to-day operations.
An integrated IT strategy will help your staff focus on what’s important. Inappropriate technology can act as a distraction and impact employee performance. Make your staff happier and more client-focused by removing the cause of frustrating support tickets, and save time by automating manual processes.
The right IT strategy can lead to happier clients, who spend more and stay longer when technology is used to improve their experience. For example, providing a faster buying journey using customer intelligence or an easier buying process with more self-service options.
Finance Manager, Proximo Spirits Australia
Director of Corporate Services, Royal Australasian College of Dental Surgeons
IT Infrastructure Manager at Australia Post FDS
CIO at Rexel Holdings Australia
The team at First Focus have developed a strong relationship with Rexel Holdings Australia which has led to us outsourcing a number of services to them, the largest of which is the SD-WAN. The First Focus team are collaborative and engage extremely well with our team and our extended partner network to deliver quality outcomes.
CIO, Nesuto Australia and New Zealand
First Focus provides excellent technical support, and I can always count on friendly and expert advice from the whole team.
Executive Assistant, CI Australia PTY LTD
CI Australia started working with First Focus in 2019. We were looking for an MSP that could deliver increased service quality with pricing that matched our budget. First Focus was originally in our top three preferred providers. What really helped them stand out was their proposal – there was no over- or under-scoping – and their reputation for good people and services.
Renu Energy
We are happy with First Focus' attentiveness and availability of TAMs and support techs. Their ability to identify problem areas and working to resolve in a timely manner exceeds our expectations. Although we have been faced with some on-boarding issues, First Focus have been dedicated to working with us to rectify these issues and undertaking process improvement where needed.
BMT WBM
Over the past 15 months, First Focus has steered us out of an ‘IT abyss’ and onto a path that will support our growth and development plans for future years.
General Manager, Ranbury Management Group
Since we started working with First Focus, we now have a robust cloud-based ICT environment. Our team are not bound to an office and have the freedom to work effectively from anywhere. Our tech isn’t a bottleneck holding us back. Now it supports our business and our people.
Corporate Services Manager, Harrier Group
Our people now trust their IT. They don’t have to spend hours researching IT answers because they trust that when a call is logged it will be resolved. I’ll recommend First Focus to anyone because I know that they’ll be in good hands.
Technology Manager, Redlands College
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