Managed Security Services

Keep your business safe with an experienced Managed Security Services Provider. Our managed security services are integrated within our IT support plans to safeguard your digital landscape, ensuring no aspect of your IT is left unprotected.

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Managed Security Services
Managed Security Services

Avoid Security Breaches, Data, Loss & Downtime

First Focus specialises in integrated Support and Cybersecurity services to provide a fully managed solution for clients, with clear accountability.

As a leading Managed Security Service Provider, we only use best-in-class products, integrated with our team of CISSP-certified security consultants to protect your business and keep it running smoothly.

Our multi-tier plans cover everything from the must-have basics, right through to enterprise-level managed security. And our cybersecurity experts can provide the right advice to match your security needs with your risk profile.

Credible, Reliable, and Personal

Why Managed Security Services?

If you’re relying on software to protect your organisation, who is actively monitoring, managing and responding to any security threats that may arise? Do you have a dedicated team of security experts protecting your organisation 24 hours a day, 7 days a week?

If not, our experts can take care of everything cybersecurity related for you.

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Enterprise-grade protection including endpoint encryption

Onshore distributed Security Operations Centre (SOC)

Staff security training program

Unlimited remediation of a security incident

Web and email gateway security management

24/7 IT Security Monitoring and Maintenance

Combine Managed Security and Managed IT Support With Essential 8 Alignment

The ACSC has recommended that Australian organisations align themselves with the ACSC Essential 8 Strategies to Mitigate Cyber Security Incidents.

The ACSC’s Essential 8 strategies are the most fundamental things you should be doing to ensure acceptable IT security habits are adopted across your organisation.

We can help you become Essential 8 compliant with cybersecurity solutions aligned to the Essential 8 maturity levels.

Find out your Essential 8 maturity level with a security review.

Managed Security Services

The 4 Pillars of
Managed Security Services

Endpoint Detection and Response (EDR)

EDR solutions focus on monitoring and responding to security threats on individual devices or endpoints within a network. This includes PCs, laptops, servers, and mobile devices. EDR helps in real-time threat detection, analysis, and response, ensuring that potential security incidents are identified and mitigated promptly.

Threat Intelligence

Threat Intelligence involves gathering, analysing, and interpreting information about potential and current cyber threats. We leverage threat intelligence to understand the tactics, techniques, and procedures of potential cyber attacks. This proactive approach enables you to stay ahead of emerging threats and fortify your defences accordingly.

Risk Detection and Mitigation

We conduct continuous risk assessments to identify vulnerabilities in your infrastructure, processes, or applications. Once identified, we work to mitigate these risks by implementing security controls, patches, and other measures. This proactive risk management approach helps prevent security incidents before they occur.

Incident Response and Management

We provide incident response capabilities, including a predefined incident response plan, which outlines the steps to be taken in the event of a security breach. We work closely with your organisation to investigate, contain, eradicate, and recover from security incidents.

Managed Security Services

IT Security Plans

Choose from a range of plans depending on your risk profile, budget and compliance requirements. Instead of a one-size-fits-all model, our plans cover everything from the must-have basics, through to enterprise level managed security.

All of our plans take a best-in-class approach to the systems we use to detect, prevent and respond to malicious threats. Backed by experienced security professionals who can swiftly act to neutralise security concerns.


Get the Best Advice on Security Products and Services

Managed security is far more than simply installing and configuring software or appliances. It involves selecting from the best security products and services available and integrating them with a highly-trained MSSP. This team can then assess and manage security concerns in real-time while minimising the impact of security actions on daily workflows.


Managed Security Services
Managed Security Services

Invest in Combined Managed IT and Managed Security Services Today

Our Combined Managed IT and Managed Security Services Plans redefine the future of business operations, seamlessly integrating IT support and security to protect your organisation against the ever-changing threat landscape. Contact us today to start your journey towards a secure and efficient digital future.


Credible, Reliable, and Personal

Experience the First Focus Difference

Our integrated managed Cybersecurity, IT support services and Cloud infrastructure ensure your environment is expertly protected. We use the best tools and hire the best people so we can deliver a constant focus on the user experience. First Focus uses a methodology that values providing fast response and real-time feedback to ensure the highest level of end-user satisfaction.

Helping businesses since 2003

ITIL-based methodology

Most advanced remote monitoring and management tools

Staff security training program

Comprehensive ticketing tools, SLA measurement and management

24/7 Australia-wide coverage

The best infrastructure and applications

Future-facing professional standards

1st – 3rd level technicians backed by engineering specialists


Watch Now: ISO 27001 & The CIA Triad

Your data is your most valuable asset… and your biggest risk. In this episode of Business Focus, ISO expert Jason Maricchiolo shares the ins and outs of ISO 27001, its ties to the CIA Triad, and strategies to use the gold standard in data security to your advantage.


Managed Security Services

On-demand Webinar: Demystifying ISO 27001

Get valuable insights into the benefits of ISO 27001 and the auditing/certification process.




Don’t Just Take Our
Word for it

David Abela

Finance Manager, Proximo Spirits Australia

First Focus has been helping this business with our IT needs for almost 10 years. As we have grown and gone through changes, First Focus have helped every step of the way and ensured our systems are up to date with a constantly evolving IT environment. Their service and knowledge is exceptional and their constant monitoring of our IT environment means we can all focus on our core business.

Michael Feliciano

Director of Corporate Services, Royal Australasian College of Dental Surgeons

When COVID hit, First Focus swiftly implemented a number of projects to improve the security and stability of our IT systems and support a remote work environment. I highly recommend First Focus to any company that wants a future-facing IT infrastructure managed by people you can trust.

Chen Chen

IT Infrastructure Manager at Australia Post FDS

As a division of Australia Post we must maintain a high level of security to protect customer data and the First Focus’ Managed network and Firewalls provide us with this. The level of support they provide for our cloud infrastructure is second to none, which is crucial to the continued day-to-day operations of our business.

Nayyar Ghaznavi

CIO at Rexel Holdings Australia

The team at First Focus have developed a strong relationship with Rexel Holdings Australia which has led to us outsourcing a number of services to them, the largest of which is the SD-WAN. The First Focus team are collaborative and engage extremely well with our team and our extended partner network to deliver quality outcomes.

Drew Auld

CIO, Nesuto Australia and New Zealand

First Focus provides excellent technical support, and I can always count on friendly and expert advice from the whole team.

Luna Lu

Executive Assistant, CI Australia PTY LTD

CI Australia started working with First Focus in 2019. We were looking for an MSP that could deliver increased service quality with pricing that matched our budget. First Focus was originally in our top three preferred providers. What really helped them stand out was their proposal – there was no over- or under-scoping – and their reputation for good people and services.

Kate Smart

Renu Energy

We are happy with First Focus' attentiveness and availability of TAMs and support techs. Their ability to identify problem areas and working to resolve in a timely manner exceeds our expectations. Although we have been faced with some on-boarding issues, First Focus have been dedicated to working with us to rectify these issues and undertaking process improvement where needed.

Philip Haines


Over the past 15 months, First Focus has steered us out of an ‘IT abyss’ and onto a path that will support our growth and development plans for future years.

Mike Wells

General Manager, Ranbury Management Group

Since we started working with First Focus, we now have a robust cloud-based ICT environment. Our team are not bound to an office and have the freedom to work effectively from anywhere. Our tech isn’t a bottleneck holding us back. Now it supports our business and our people.

Caitlin Hughes

Corporate Services Manager, Harrier Group

Our people now trust their IT. They don’t have to spend hours researching IT answers because they trust that when a call is logged it will be resolved. I’ll recommend First Focus to anyone because I know that they’ll be in good hands.

Adam Butler

Technology Manager, Redlands College

First Focus aren’t just suppliers, they think about the desired outcome and suggest the best way to overcome the problem.

Managed Security Services

Managed Security Services

Why Managed Cybersecurity?

  • Enterprise-grade protection including endpoint encryption
  • Gartner Magic Quadrant leading tools
  • Onshore distributed Security Operations Centre (SOC)
  • Staff security training program
  • Unlimited remediation of a security incident