First Focus provides a full range of IT services including service desk, on-site and remote support, with expertise across all of your infrastructure needs. We are one of the fastest growing and most successful support providers throughout Australia and New Zealand.
IT Support is our core business
With First Focus, you will have true 24/7 support. Access the resources of our 140 full-time staff members, plus 100 certified agents and contractors, for your field support and project work throughout regional Australia and New Zealand.
Focus on Client Satisfaction
A constant focus on the user experience has led us to implement the best tools and methodology. Fast response and real-time feedback ensure the highest level of customer satisfaction.
16 years’ experience
ITIL based service methodology
Most advanced remote support tools
Comprehensive ticketing tool, SLA measurement and management
24/7 Australia-wide coverage
Infrastructure and application support
Professional service delivery
1st – 3rd level support backed by engineering specialists
Our Service Desk is armed with the best remote support and service desk software available on the market. Our ticketing system is ITIL based, a range of custom reports and SLAs can be configured and managed, and our team uses a sophisticated call centre solution to manage your calls and arrange Field Service, with maximum efficiency.
We offer a range of plans with the depth, breadth, and coverage to suit every business. Each Support Plan includes options so you can tailor your support for today and alter as your requirements change. With no lock-in contracts and no sales commissions, we’re here to serve your interests, not ours.