IT Support Services
Discover flexible, scalable
business IT support
First Focus provides a complete range of IT support including a fully-manned 24/7 service desk, on-site and remote support, staff augmentation services, and expertise across all of your infrastructure needs.
Choose from a range of support and cybersecurity plans to meet your needs, with simple all-inclusive per-user pricing that is fully scaleable without penalty. And no minimum contract period.
IT support designed for you
Select from cost-effective plans designed to take advantage of modern, easier-to-support cloud environments, through to comprehensive options for more complex environments.
Larger enterprise firms that require even more flexible, customised, or dedicated support services can utilise our unique bespoke services to match your needs perfectly.
Expert service with a personal touch
Experience fast, personal service, backed by the combined expertise of our 280 IT professionals. Our support structure is designed to ensure we understand you, and that you know us. So we can deliver the best technical assistance for your organisation to maximise customer satisfaction.
- Dedicated Technical Account Manager
- Service Delivery Manager
- Service Desk Pods for more familiar service
- Pod Customer Subject Matter Expert
- National on-site, with staff in every state
- All-inclusive, scalable per-user pricing
- On-shore or off-shore service desk
- ITIL-based methodology
- In-house cybersecurity SOC
- Advanced ticketing, monitoring and management tools
Find IT Support services that suit you
Get a customised view of IT Support services that suit your needs.
Fast response Service Desk solutions
Our Service Desk is armed with the best remote management and help desk software available on the market. Our ticketing system is ITIL based, a range of custom reports and SLAs can be configured and managed, and our team uses a sophisticated call centre solution to manage your calls with maximum efficiency.
On-site resources and staff augmentation like never before
Whether you need scheduled or ad-hoc on-site visits, a full-time combination of remote service desk plus embedded on-site support, or staff augmentation that either you or we manage, First Focus can deliver. Access the resources of our 280+ full-time staff members for your on-site and project work throughout Australia and New Zealand.
On-site resources and staff augmentation like never before
Whether you need scheduled or ad-hoc on-site visits, a full-time combination of remote service desk plus embedded on-site support, or staff augmentation that either you or we manage, First Focus can deliver. Access the resources of our 280+ full-time staff members for your on-site and project work throughout Australia and New Zealand.
Our people now trust their IT. They don’t have to spend hours researching IT answers because they trust that when a call is lodged it will be resolved. I’ll recommend First Focus to anyone because I know that they’ll be in good hands.
Discover unlimited IT support today!
Get IT help that frees you to focus on core activities. Talk with a professional team today and experience truly unlimited IT support.
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