IT Support Services
Unlimited Business IT Support
First Focus provides a full range of IT assistance including help desk, on-site and remote support, with expertise across all of your infrastructure needs. We are one of the fastest growing and most successful support providers throughout Australia and New Zealand.
IT Support is our core business
With First Focus, you can have true 24/7 IT help whenever you need it. Access the resources of our 220+ full-time staff members, plus 100 certified agents and contractors, for your on-site and project work throughout regional Australia and New Zealand.
View our Support Plans
We offer a range of plans with the depth, breadth, and coverage to suit every business. Each plan includes options so you can tailor the options to requirements today and alter as your needs change. With no lock-in contracts and no sales commissions, we’re here to serve your interests, not ours.
We’re invested in you
Our Service Desk is armed with the best remote management and help desk software available on the market. Our ticketing system is ITIL based, a range of custom reports and SLAs can be configured and managed, and our team uses a sophisticated call centre solution to manage your calls with maximum efficiency.
Focus on Client Satisfaction
A constant focus on the user experience has led us to implement the best tools and methodology. Fast response and real-time feedback ensure the highest level of customer satisfaction.
- 16 years’ experience
- ITIL based methodology
- Most advanced remote monitoring and management tools
- Comprehensive ticketing tool, SLA measurement and management
- 24/7 Australia-wide coverage
- Infrastructure and applications
- Professional standards
- 1st – 3rd level technicians backed by engineering specialists
The quality and professionalism of First Focus are of a very high standard and the support coverage provided from NZ to Perth works extremely well.
Receive the IT help you need
End the frustration and talk with a professional team that will let you focus on business.
Featured Content
Case Study
The secret to success for an IT Partnership
How do you choose the right IT partner and what can determine if the relationship will succeed or fail?
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News
First Focus top rated MSP in Australia and NZ
Cloudtango's awards use performance indicators including customer satisfaction, growth trends and technical certifications.
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Article
13 Reasons to Outsource your IT
If you've never outsourced using a Managed Service Provider, here are 13 reasons why you should consider it now.
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