IT Support Services - First Focus IT

Discover unlimited business IT support

Modern organisations rely on IT to remain competitive, support core workflows, and enable innovative strategies.

First Focus provides a full range of IT assistance including help desk, on-site and remote support, with expertise across all of your infrastructure needs. We are one of the fastest growing and most successful support providers throughout Australia and New Zealand.

IT support that just works

We offer a range of plans with the depth, breadth, and coverage to suit every business. Each plan includes options so you can tailor the options to requirements today and alter as your needs change. With no lock-in contracts and no sales commissions, we’re here to serve your interests, not ours.

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Service desk plans that fit you

Our Service Desk is armed with the best remote management and help desk software available on the market. Our ticketing system is ITIL based, a range of custom reports and SLAs can be configured and managed, and our team uses a sophisticated call centre solution to manage your calls with maximum efficiency.

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Service desk plans that fit you

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Field service availability like never before

With First Focus, you can have true 24/7 IT help whenever you need it. Access the resources of our 220+ full-time staff members, plus 100 certified agents and contractors, for your on-site and project work throughout regional Australia and New Zealand. No more waiting for resources – we’ve got you covered.

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Find IT Support services that suit you

Get a customised view of IT Support services that suit your needs.

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Experience the First Focus difference

We use the best tools and hire he best people so we can deliver a constant focus on the user experience. First Focus uses a methodology that values providing fast response and real-time feedback to ensure the highest level of end-user satisfaction.

16 years’ experience
ITIL-based methodology
Most advanced remote monitoring and management tools
Comprehensive ticketing tools, SLA measurement and management

24/7 Australia-wide coverage
The best infrastructure and applications
Future-facing professional standards
1st – 3rd level technicians backed by engineering specialists

Our people now trust their IT. They don’t have to spend hours researching IT answers because they trust that when a call is lodged it will be resolved. I’ll recommend First Focus to anyone because I know that they’ll be in good hands.

By Caitlin Hughes, Corporate Services Manager, Harrier Group