First Focus provides a full range of IT assistance including help desk, on-site and remote support, with expertise across all of your infrastructure needs. We are one of the fastest growing and most successful support providers throughout Australia and New Zealand.
IT Support is our core business
With First Focus, you can have true 24/7 IT help whenever you need it. Access the resources of our 140 full-time staff members, plus 100 certified agents and contractors, for your on-site and project work throughout regional Australia and New Zealand.
Focus on Client Satisfaction
A constant focus on the user experience has led us to implement the best tools and methodology. Fast response and real-time feedback ensure the highest level of customer satisfaction.
16 years’ experience
ITIL based methodology
Most advanced remote monitoring and management tools
Comprehensive ticketing tool, SLA measurement and management
24/7 Australia-wide coverage
Infrastructure and applications
1st – 3rd level technicians backed by engineering specialists
Our Service Desk is armed with the best remote management and help desk software available on the market. Our ticketing system is ITIL based, a range of custom reports and SLAs can be configured and managed, and our team uses a sophisticated call centre solution to manage your calls and arrange on-site assistance with maximum efficiency.
We offer a range of plans with the depth, breadth, and coverage to suit every business. Each plan includes options so you can tailor the options to requirements today and alter as your needs change. With no lock-in contracts and no sales commissions, we’re here to serve your interests, not ours.