18 January 2024

First Focus named top managed service provider in Australia for 2023

First Focus named top managed service provider in Australia for 2023

First Focus has held onto the #1 spot in the most recent edition of the Cloudtango MSP Select Australia 2023 awards, affirming our position as the leading MSP in Australia for a sixth year in a row.

Founded in 2017, the MSP Select awards have evolved to include the comprehensive screening and assessment of thousands of MSPs across the world. The award aims to highlight technical excellence, innovation, and customer satisfaction in the Australian MSP industry.

Cloudtango explains that its technical analysis focused on “cybersecurity, support, infrastructure, and cloud services” in 2023, with the MSPs listed demonstrating “an excellent track record delivering innovative IT solutions and services while exceeding customer expectations.”

The MSPs included in the Australian top 50 reflected: “positive trends in business growth, customer satisfaction, technical certifications, and continual service improvement.”

First Focus CEO Ross Sardi said: “Being the #1 Managed Service Provider for 6 years in a row is not something that happens without deliberate effort to continually reinvest in people, technology and systems.”

2022 was a huge year for us – raising the bar for what great Managed Services looks like, adding to our already broad range of services, and delivering it at a price point that is affordable for SMB and midmarket clients.

“And we’re not done yet – we already have huge plans underway for 2023 to ensure we make it seven in a row.” added Sardi.

Managing Director at Cloudtango, Jordi Vilanova, explained: “Through the selection process, we identify the top performing Managed Service Providers during the year and we selected First Focus based on their overall performance and continual service improvements”.

The process used by the review site when selecting the MSP Select Australia award winners involved reviewing more than 200 different types of certifications from 93 professional vendors – as well as client case studies, customer endorsements, and historical performance across a range of related areas.

Since its founding in 2014, Cloudtango has grown to be the world’s largest independent MSP directory, offering professional rankings of the top-performing MSPs worldwide.

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