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In a world where technological change is so fast, hardware and software have become a commodity service, and applications are increasingly delivered via the cloud, the true difference between managed service providers is the maturity of the support processes and the capability of their people.

Helping people use technology is our core purpose and everything we do as a business is to this end.

We help people use technology to make a difference.
Peter Paddon

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Founder and Director

Peter is the Founder and Director of First Focus. An experienced technical consultant and business analyst, Peter has a proven record of designing systems that increase efficiency and the bottom line for customers.

Ross Sardi

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Chief Executive Officer

Ross has over 20 years experience in managed IT services and consulting to mid-size business, Government and Education. He ran his own business for 10 years and was a consultant for Dell and other organisations.

Philip Barton

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Head of Client Services

Phil has over 20 years of experience in internal and service provider based positions in the IT industry. He has a strong consulting, technical and project background, complemented by Cisco and Microsoft certifications.

Karl Richardson

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Head of Technology

Karl has worked for First Focus for 9 years and is in charge of First Focus’ technical solutions. Karl is a Senior Server and Systems consultant with technical certifications in Microsoft, Cisco, Citrix and VMWare.

Alex Gahona

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Head of Support

Since joining our Service Desk in 2011, Alex has risen through our ranks to become Head of Support. He oversees our large team of Service Desk and Field Service Technicians to ensure our quality of service standards.

Neil Smith

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Head of Service Delivery

Neil has spent 20 years in the IT industry, initially in South Africa before moving to Australia in 2011. Neil joined First Focus in 2018 as Head of Service Delivery following a General Manager role with a Perth MSP.

Merryl Macleod

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Head of Operations

Merryl brings a wealth of client facing experience in the IT industry. Since joining First Focus in 2016, Merryl directs our operations to ensure our managed services systems and client procurement are world class.

Mathy Chelliah

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Head of Finance

Mathy is a qualified Chartered Management Accountant with a background with ‘blue chip’ organisations. As Head of Finance, he oversees all of First Focus’ financial transactions and accounting.

Paul Whiteoak

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State Manager VIC

Paul’s 20 years in the IT industry began in technical roles with Microsoft and Dell, before joining us in 2012. Paul brings a strong service delivery and consultative approach with clients, to leading our Victorian team.

Ramzi Bahbah

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State Manager WA

Ramzi has over 10 years in managed IT, including his own IT consultancy. He has experience in a range of telecommunications and data networks, system management, service delivery and consulting.

Andrew Sansom

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Client Services Manager NSW

Since joining First Focus in 2013, initially as a technician, Andrew has developed into managing a team of Technical Account Managers and oversees the day-to-day operations for all of our clients in NSW.

David Meister

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Client Services Manager QLD

David has responsibility for our QLD clients. He has over 10 years of experience in consulting and service delivery in the telecommunications and IT industry, with certifications including Cisco and VMWare.

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