Management Team
In a world where technological change is so fast, hardware and software have become a commodity service, and applications are increasingly delivered via the cloud, the true difference between managed service providers is the maturity of the support processes and the capability of their people.
Helping people use technology is our core purpose and everything we do as a business is to this end.
View Peter Paddon
Founder and Director
Peter is the Founder and Director of First Focus. An experienced technical consultant and business analyst, Peter has a proven record of designing systems that increase efficiency and the bottom line for customers.
View Ross Sardi
Chief Executive Officer
Ross has over 20 years experience in managed IT services and consulting to mid-size business, Government and Education. He ran his own business for 10 years and was a consultant for Dell and other organisations.
View Philip Barton
Head of Client Services
Phil has over 20 years of experience in internal and service provider based positions in the IT industry. He has a strong consulting, technical and project background, complemented by Cisco and Microsoft certifications.
View Karl Richardson
Head of Technology
Karl has worked for First Focus for 9 years and is in charge of First Focus’ technical solutions. Karl is a Senior Server and Systems consultant with technical certifications in Microsoft, Cisco, Citrix and VMWare.
View Alex Gahona
Head of Support
Since joining our Service Desk in 2011, Alex has risen through our ranks to become Head of Support. He oversees our large team of Service Desk and Field Service Technicians to ensure our quality of service standards.
View Merryl Macleod
Head of Operations
Merryl brings a wealth of client-facing experience in the IT industry. Since joining First Focus in 2016, Merryl directs our operations to ensure our managed services systems and client procurement are world-class.
View Neil Smith
Head of People and Strategy
Neil has spent 20 years in the IT industry, initially in South Africa before moving to Australia in 2011. Neil joined First Focus in 2018 as Head of Service Delivery, before moving to the new Head of People and Strategy role.
View Jessica Elton
Head of Service Delivery
Jessica is qualified in ITIL based service management, project management, and customer experience design, with a passion for developing people and processes to improve customer experience.
View Jannine Johnson
Chief Financial Officer
Jannine is an experienced CFO with a history in the IT and services industry. She is a customer-centric leader, with a background in financial management and value-added services, that support strategic objectives.
View Paul Whiteoak
State Manager VIC
Paul’s 20 years in the IT industry began in technical roles with Microsoft and Dell, before joining us in 2012. Paul brings a strong service delivery and consultative approach with clients, to leading our Victorian team.
View Ramzi Bahbah
State Manager WA
Ramzi has over 10 years in managed IT, including his own IT consultancy. He has experience in a range of telecommunications and data networks, system management, service delivery and consulting.
View Alison Walker
State Manager NSW
Alison leads account management in NSW. She has forged strong relationships in a variety of sales, people and management roles, including experience in managed services and channel organisations.
View Jenny Abustan
Branch Manager Manila
Jenny joined First Focus in 2017 and has performed an integral role in establishing and expanding our operations in the Philippines, initially as our Support Team Lead, and now as our Manila Branch Manager.
View David Meister
State Manager QLD
David has responsibility for our QLD clients. He has over 10 years of experience in consulting and service delivery in the telecommunications and IT industry, with certifications including Cisco and VMWare.
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