Virtual CIO

Receive ongoing and flexible access to a Senior IT executive. Your Virtual CIO (vCIO) will maintain existing IT infrastructure and develop long-term IT strategies that align with your business objectives – ensuring your Information Technology and Digital Transformation goals are always ahead of your competitors

Meet a vcio

Virtual CIO
Virtual CIO

Get Senior IT Expertise Without the Hiring Hassle

If you don’t have a full-time resource to manage your IT, our Virtual CIO (vCIO) service gives you on-going access to one of our most senior executives. The vCIO role includes creating an annual Strategic IT Plan, consulting regularly with your senior management team and managing IT performance within your organisation. And all for a fraction of the cost of a full-time executive.

Discover IT Strategies That Make a Difference

Your Virtual CIO will assess your existing IT infrastructure and correctly prioritise the areas that need the most attention. Our Managed IT experience means we know where to spend your budget to maximise business impact and avoid over-investment. Following the review, a Strategic IT Plan will be developed, with specific action items, timelines, and budgets.

The right IT plan can help transform your business by focusing on what truly matters, such as freeing staff, improving your customer experience and ensuring all of your it support needs are met.


Virtual CIO
Virtual CIO

Yes, You Need a Business Continuity Plan

With IT now so pervasive, few organisations can function normally when faced with a severe failure. Even minor problems can result in a huge amount of lost productivity across an organisation and impact revenue.

A Virtual CIO can create a plan that will do more than keep the lights on. They will assess business risk areas, identify high priority systems, and create plans and processes to minimise any impact. Key action items include ensuring staff are trained to quickly identify issues and react correctly, and that alternative plans are tested to ensure they work as expected.


Begin Your Digital Transformation

Digital Transformation is not about being a pioneer and taking unnecessary risks. It’s about the right advice so you can leverage technology for predictable improvement.

When assessing the best path for your digital strategy, a vCIO from First Focus has a wealth of expertise at their finger-tips. Rather than relying on the knowledge and experience of an individual or a vendor, they can tap into dozens of technical specialists and a bank of project outcomes, to plot the most effective course.

Zero commission. Vendor agnostic. Pure results.


Virtual CIO

Credible, Reliable, and Personal

Experience the First Focus Difference

We use the best tools and hire he best people so we can deliver a constant focus on the user experience. First Focus uses a methodology that values providing fast response and real-time feedback to ensure the highest level of end-user satisfaction.

Helping businesses since 2003

ITIL-based methodology

Most advanced remote monitoring and management tools

Comprehensive ticketing tools, SLA measurement and management

24/7 Australia-wide coverage

The best infrastructure and applications

Future-facing professional standards

1st – 3rd level technicians backed by engineering specialists



Don’t Just Take Our
Word for it

David Abela

Finance Manager, Proximo Spirits Australia

First Focus has been helping this business with our IT needs for almost 10 years. As we have grown and gone through changes, First Focus have helped every step of the way and ensured our systems are up to date with a constantly evolving IT environment. Their service and knowledge is exceptional and their constant monitoring of our IT environment means we can all focus on our core business.

Michael Feliciano

Director of Corporate Services, Royal Australasian College of Dental Surgeons

When COVID hit, First Focus swiftly implemented a number of projects to improve the security and stability of our IT systems and support a remote work environment. I highly recommend First Focus to any company that wants a future-facing IT infrastructure managed by people you can trust.

Chen Chen

IT Infrastructure Manager at Australia Post FDS

As a division of Australia Post we must maintain a high level of security to protect customer data and the First Focus’ Managed network and Firewalls provide us with this. The level of support they provide for our cloud infrastructure is second to none, which is crucial to the continued day-to-day operations of our business.

Nayyar Ghaznavi

CIO at Rexel Holdings Australia

The team at First Focus have developed a strong relationship with Rexel Holdings Australia which has led to us outsourcing a number of services to them, the largest of which is the SD-WAN. The First Focus team are collaborative and engage extremely well with our team and our extended partner network to deliver quality outcomes.

Drew Auld

CIO, Nesuto Australia and New Zealand

First Focus provides excellent technical support, and I can always count on friendly and expert advice from the whole team.

Luna Lu

Executive Assistant, CI Australia PTY LTD

CI Australia started working with First Focus in 2019. We were looking for an MSP that could deliver increased service quality with pricing that matched our budget. First Focus was originally in our top three preferred providers. What really helped them stand out was their proposal – there was no over- or under-scoping – and their reputation for good people and services.

Kate Smart

Renu Energy

We are happy with First Focus' attentiveness and availability of TAMs and support techs. Their ability to identify problem areas and working to resolve in a timely manner exceeds our expectations. Although we have been faced with some on-boarding issues, First Focus have been dedicated to working with us to rectify these issues and undertaking process improvement where needed.

Philip Haines


Over the past 15 months, First Focus has steered us out of an ‘IT abyss’ and onto a path that will support our growth and development plans for future years.

Mike Wells

General Manager, Ranbury Management Group

Since we started working with First Focus, we now have a robust cloud-based ICT environment. Our team are not bound to an office and have the freedom to work effectively from anywhere. Our tech isn’t a bottleneck holding us back. Now it supports our business and our people.

Caitlin Hughes

Corporate Services Manager, Harrier Group

Our people now trust their IT. They don’t have to spend hours researching IT answers because they trust that when a call is logged it will be resolved. I’ll recommend First Focus to anyone because I know that they’ll be in good hands.

Adam Butler

Technology Manager, Redlands College

First Focus aren’t just suppliers, they think about the desired outcome and suggest the best way to overcome the problem.

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Get in Touch With a vCIO Today

Discover the value that a Virtual CIO can add to your organisation.


Virtual CIO