When you buy IT equipment or software licenses as part of a service agreement, you won’t need to worry about specifications, compatibility or whether it will cause ongoing problems. Your Technical Account Manager and our procurement experts will take care of all that for you.
Don’t want to pay up front? First Focus works with a range of leading finance organisations and can assist with all your technology financing requirements. Alternatively, we offer the ability to add End User Computing equipment to your monthly agreement on a per-user basis.
Our customer-first philosophy means we don’t align ourselves with any specific vendors. Which means we’re here to supply the right product at the right time, not the one that’s required to meet a vendor target or quota. Our job is to source the right product for you, not us.
Credible, Reliable, and Personal
Our hardware and software asset tracking systems integrate with your Support Plan for an integrated asset tracking and lifecycle management solution.
We’re happy to organize warranty returns for faulty items, and in many cases, we’ll have spare parts available to provide coverage while you wait for replacements.
Let our experts do the research on the hardware you need. We’ll guarantee it’s the right part!
Millions of dollars in hardware buying power translates into lower prices for our customers.
Finance Manager, Proximo Spirits Australia
Director of Corporate Services, Royal Australasian College of Dental Surgeons
IT Infrastructure Manager at Australia Post FDS
CIO at Rexel Holdings AustraliaThe team at First Focus have developed a strong relationship with Rexel Holdings Australia which has led to us outsourcing a number of services to them, the largest of which is the SD-WAN. The First Focus team are collaborative and engage extremely well with our team and our extended partner network to deliver quality outcomes.
CIO, Nesuto Australia and New ZealandFirst Focus provides excellent technical support, and I can always count on friendly and expert advice from the whole team.
Executive Assistant, CI Australia PTY LTDCI Australia started working with First Focus in 2019. We were looking for an MSP that could deliver increased service quality with pricing that matched our budget. First Focus was originally in our top three preferred providers. What really helped them stand out was their proposal – there was no over- or under-scoping – and their reputation for good people and services.
Renu EnergyWe are happy with First Focus' attentiveness and availability of TAMs and support techs. Their ability to identify problem areas and working to resolve in a timely manner exceeds our expectations. Although we have been faced with some on-boarding issues, First Focus have been dedicated to working with us to rectify these issues and undertaking process improvement where needed.
BMT WBMOver the past 15 months, First Focus has steered us out of an ‘IT abyss’ and onto a path that will support our growth and development plans for future years.
General Manager, Ranbury Management GroupSince we started working with First Focus, we now have a robust cloud-based ICT environment. Our team are not bound to an office and have the freedom to work effectively from anywhere. Our tech isn’t a bottleneck holding us back. Now it supports our business and our people.
Corporate Services Manager, Harrier GroupOur people now trust their IT. They don’t have to spend hours researching IT answers because they trust that when a call is logged it will be resolved. I’ll recommend First Focus to anyone because I know that they’ll be in good hands.
Technology Manager, Redlands College