First Focus named top Managed Service Provider in Australia 7 years running

First Focus has once again claimed the title of #1 Managed Service Provider in the Cloudtango 2024 MSP AU Select Awards!

Cloudtango, a leading authority in the industry, annually acknowledges the most successful MSPs in Australia through the MSP Select program. Now in it’s tenth year, MSP Select continues to spotlight technical excellence, innovation, and customer satisfaction in the Australian MSP industry. Renowned for its independent and unbiased approach, coupled with in-depth analysis, MSP Select’s 2024 edition focused its technical evaluation on cybersecurity, support, infrastructure, and cloud services. The assessment also underscored positive trends in business growth, customer satisfaction, technical certifications, and continuous service improvement.

Jordi Vilanova, Managing Director at Cloudtango, emphasised the significance of exceptional customer service, stating:

Exceptional customer service isn’t just about metrics; it’s about surpassing expectations, embodying innovation, and inspiring confidence.

For these reasons, First Focus has stood out amongst a multitude of other Australian MSPs for 7 consecutive years. Vilanova also stated:

We chose First Focus because they consistently achieve exceptional results, setting a benchmark for excellence in the industry.

The industry award reflects First Focus’s outstanding track record, recognising our dedication to delivering innovative IT solutions, cyber security expertise, and top-notch cloud services. Additionally, it underscores our capabilities and commitment to surpassing customer expectations. First Focus CEO Ross Sardi said:

I want to congratulate and thank our staff and clients for another hugely successful year. Over the last 12 months we have been re-evaluating every customer engagement point, every part of our technology stack, every way we can leverage AI and automation, and streamlining internal processes – all through the lens of customer experience.  It’s been really exciting to see these advancements having an impact on the service we’re providing.

About First Focus

First Focus is Australia’s #1 ranked managed IT service provider, providing end-to-end business solutions that span all layers of information technology for medium sized organisations. Since 2003, our focus has been helping people use technology to make a difference in their organisations. With success driven by our end-to-end approach we currently support over 30,000 end users and over 250 businesses around Australia and New Zealand. First Focus possesses the experience and capability to deliver comprehensive managed services, support, and technology solutions to your organisation.

About Cloudtango

Cloudtango is dedicated to helping businesses connect with managed service providers. With a mission to facilitate innovation through technology, Cloudtango believes that Managed Service Providers (MSPs) play a crucial role in transforming IT into a distinctive advantage. Cloudtango provides technology leaders with information and analysis to navigate their cloud journey and guides them to the right MSP for success.

For more information, please visit: www.cloudtango.net