Get the most from your applications with professional consulting, training, support and security.

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End-to-end Application Support Can Change the Way You Do Business

Ensure success when migrating your applications to the cloud and reduce the risk of failed deployments. From consulting and planning assistance to implementation and training, we’re all about helping people use technology to make a difference.

Uncover your organisational potential

SharePoint Solutions

Bring your online document management together in one place with a customised solution that’s perfect for your business.

Our Microsoft usage audit can help you you make sure you’re getting the most from SharePoint and Microsoft 365, by centralising your information with SharePoint.



Professional Support for Microsoft 365

Get the support you need for all of your business software – from common applications such as Microsoft 365 through to your specific line of business applications such as ERP and CRM.

When combined with modern Identity and Access Management tools such as Single Sign-On and Multi-Factor Authentication, we can help make accessing your systems safer and easier for staff.

We can also manage your relationship with vendors and consultants, handle your complete procurement process, and provide technical assistance with upgrades.


Credible, Reliable, and Personal

Experience the First Focus Difference

We use the best tools and hire he best people so we can deliver a constant focus on the user experience. First Focus uses a methodology that values providing fast response and real-time feedback to ensure the highest level of end-user satisfaction.

Helping businesses since 2003

ITIL-based methodology

Most advanced remote monitoring and management tools

Comprehensive ticketing tools, SLA measurement and management

24/7 Australia-wide coverage

The best infrastructure and applications

Future-facing professional standards

1st – 3rd level technicians backed by engineering specialists



Don’t Just Take Our
Word for it

David Abela

Finance Manager, Proximo Spirits Australia

First Focus has been helping this business with our IT needs for almost 10 years. As we have grown and gone through changes, First Focus have helped every step of the way and ensured our systems are up to date with a constantly evolving IT environment. Their service and knowledge is exceptional and their constant monitoring of our IT environment means we can all focus on our core business.

Michael Feliciano

Director of Corporate Services, Royal Australasian College of Dental Surgeons

When COVID hit, First Focus swiftly implemented a number of projects to improve the security and stability of our IT systems and support a remote work environment. I highly recommend First Focus to any company that wants a future-facing IT infrastructure managed by people you can trust.

Chen Chen

IT Infrastructure Manager at Australia Post FDS

As a division of Australia Post we must maintain a high level of security to protect customer data and the First Focus’ Managed network and Firewalls provide us with this. The level of support they provide for our cloud infrastructure is second to none, which is crucial to the continued day-to-day operations of our business.

Nayyar Ghaznavi

CIO at Rexel Holdings Australia

The team at First Focus have developed a strong relationship with Rexel Holdings Australia which has led to us outsourcing a number of services to them, the largest of which is the SD-WAN. The First Focus team are collaborative and engage extremely well with our team and our extended partner network to deliver quality outcomes.

Drew Auld

CIO, Nesuto Australia and New Zealand

First Focus provides excellent technical support, and I can always count on friendly and expert advice from the whole team.

Luna Lu

Executive Assistant, CI Australia PTY LTD

CI Australia started working with First Focus in 2019. We were looking for an MSP that could deliver increased service quality with pricing that matched our budget. First Focus was originally in our top three preferred providers. What really helped them stand out was their proposal – there was no over- or under-scoping – and their reputation for good people and services.

Kate Smart

Renu Energy

We are happy with First Focus' attentiveness and availability of TAMs and support techs. Their ability to identify problem areas and working to resolve in a timely manner exceeds our expectations. Although we have been faced with some on-boarding issues, First Focus have been dedicated to working with us to rectify these issues and undertaking process improvement where needed.

Philip Haines


Over the past 15 months, First Focus has steered us out of an ‘IT abyss’ and onto a path that will support our growth and development plans for future years.

Mike Wells

General Manager, Ranbury Management Group

Since we started working with First Focus, we now have a robust cloud-based ICT environment. Our team are not bound to an office and have the freedom to work effectively from anywhere. Our tech isn’t a bottleneck holding us back. Now it supports our business and our people.

Caitlin Hughes

Corporate Services Manager, Harrier Group

Our people now trust their IT. They don’t have to spend hours researching IT answers because they trust that when a call is logged it will be resolved. I’ll recommend First Focus to anyone because I know that they’ll be in good hands.

Adam Butler

Technology Manager, Redlands College

First Focus aren’t just suppliers, they think about the desired outcome and suggest the best way to overcome the problem.


Business Intelligence Makes for Smarter Decisions

Create the Business Intelligence systems you need. Our experts can assist you to determine what information matters most to which teams in your business. Then we’ll help you select the right tools to display the data to the people who need it.

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Make Software Selection Simple

Make accessing your applications and data simple and safe. First Focus’ independent experts offer extensive experience in implementing, managing and supporting file sharing and document management systems, and can help you through the process of selecting new software. Let us manage the project while you stay focused on your core business. Our vendor-neutral approach and hands-on field experience will help you make the right decision.

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Services that fit you

Find Managed Application Services

Get a customised view of managed application services that meet your needs.