Welcome to a new era of Sydney Managed IT Services. Going beyond typical IT support services, we delve into identifying the strengths and weaknesses of your organisation’s IT infrastructure. This personalised approach ensures that no two clients receive identical IT solutions.
Address: Level 2/4A Lord St, Botany NSW 2019
Phone:(02) 9007 8100
First Focus provides high-quality, reliable and cost-effective managed IT services to help your organisation succeed with IT. Our proven combination of world-class processes, breadth of solutions, and fast, personalised service maximises value for money and customer satisfaction.
Feel confident with US
At First Focus, we take a collaborative approach, taking the time to listen to your specific IT concerns and making your needs the foundation of our services. From compliance concerns to ensuring your IT is always ready to scale, we’ll work with you to ensure your technology serves your business’s goals.
Credible, Reliable, and Personal
Managed IT services gives internal IT teams the support they need to focus on growth projects.
MSPs provide the knowledge and skills required to keep business operations running smoothly.
The preventative maintenance provided by an MSP rectifies potential problems before they can become significant issues.
Proactive MSP support helps future-proof business operations that rely on IT by overcoming future barriers to growth.
MSPs offer an external view of the business operations, which may help identify commonly hidden bottlenecks and tech issues.
Working with an MSP moves the operational service burden from the client to the service provider.
The measurable difference between managed service providers is the maturity of the support processes and the capability of their people.
Our overall business model is simple yet incredibly powerful, with the net result being a world-class customer service experience.
As a leading Managed Service Provider, First Focus provides high-quality and reliable managed IT services to help your organisation succeed with IT.
Managed IT services that
First Focus has the experience and capacity to deliver comprehensive managed services, support, and technology for SMB to Enterprise organisations. We employ Australia’s best people in technical, customer service, and account management roles and we’re constantly investing in world-class technology combined with three certified ISO standards.
Our company has been partnered with First Focus for almost 5 years assisting us with all our IT support. We find our Technical Account Manager and all of the members of staff at First Focus to be very helpful and reliable in providing us with high-quality IT solutions and support.
– Kim Holt, Client Services Manager at PM Capital
If you require any further information, please feel free to contact us
Managed IT services are as they sound – a set of IT services is controlled and operated by a third party. As the client, you define a selection of tasks and responsibilities that you would otherwise have to perform in-house and outsource these to your chosen provider. With managed IT services, an MSP provides professional IT support. This can take the form of managing and maintaining IT infrastructure or providing help-desk solutions to internal staff. Other MSPs offer more proactive services, including planning solutions, professional consulting, and recruitment.
Traditional IT support operates on a break/fix model. If something breaks, you take fix the issue, and perform a little maintenance along the way to keep things running. This operational IT model works well with businesses running smaller IT operations that service a limited number of users. Capital costs can be higher up front, but once the solutions are in place it’s just a matter of maintaining them and keeping enough in the budget for upkeep and repairs. A managed IT service works alongside your organisation on a long-term basis. The provider takes on the responsibility for actively managing a set of services, ensuring they add value to the organisation. The MSP provides access to expertise and staffing capacity that you might otherwise be out of reach. Over time, the MSP becomes an integral part of normal business operations.
With a traditional outsourcing model, your organisation might reaches out to a service provider when there is a project – or a problem – that requires external expertise. There is little to no incentive for the outsourcer to offer proactive maintenance – as this could potentially remove the need for their expertise in the future. Managed IT services offer value because their business model moves the operational service burden from the client to the service provider. The more issues you encounter, the more resources your MSP needs to use. Conversely, when the MSP puts more time and effort into ensuring you have a smooth-running IT environment, the fewer issues occur. Thus, both you and you managed IT service provider share aligned values – both want a problem-free IT environment that enhances efficiencies.
Managed IT to the Highest Standards
First Focus is a national, full-service Managed IT Services provider, with our head office based in Sydney. We have staff permanently placed in Sydney CBD, Newcastle, Wollongong, and in every state to support our broad range of clients throughout Australia and New Zealand.
We offer a range of remote support solutions from our team of specialists who can deal with any IT challenges your business may face.
Talk with an expert
Our unique approach removes risk from you, while ensuring on-going customer satisfaction via:
Best People. Expert Advice. Fast Response. Zero Risk.
Call Sydney’s best MSP on 1300 556 531 or use this form to speak with our experts.
The measurable difference between managed service providers is the maturity of the support processes and the capability of their people. Our overall business model is simple yet incredibly powerful, with the net result being a world-class customer service experience.
We recruit our technicians based on values, not based on technical skill alone. We can teach technical skills, but it’s much harder to teach a customer service ethic, teamwork, and integrity.
Our service desk and engineering teams are distributed across all Australian states, New Zealand and Manila, allowing us to recruit from a broad talent pool.
We have invested in the best remote support and administration software available, carrier-grade network monitoring software, and the best ticketing software – the right tools pay significant dividends in capability and efficiency.
We continually train and re-certify our staff. We build ongoing certification incentives into our employment contracts. We provide internal promotion opportunities to ensure the best teams are retained, challenged, and developed.
We have implemented real-time feedback systems to track, measure and reward high end-user satisfaction.
All our critical metrics are monitored and displayed transparently on screens around our offices. We immediately know when there is a problem, and we react efficiently and effectively.
We have a transparent management process based on continual staff and customer feedback, with built-in procedures to ensure execution against our internal development priorities.