IT Support

First Focus provides a complete range of IT support including a fully-manned 24/7 service desk, on-site and remote support, staff augmentation services, and expertise across all of your infrastructure needs.

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IT Support Services
IT Support Services

IT Support Services

Discover Flexible, Scalable
Business IT Support


National IT Support

Whether you have one location or many, we’ll be there. We have offices and staff in every state to ensure that our customers experience the best assistance no matter where they are.

Personalised IT Support

Our IT support service desk is structured in pods, designed to allow our teams to focus on the same group of customers. We understand you and your business and deliver more familiar service.

Fast Response Service Desk Solutions

Our Service Desk is armed with the best software available on the market. Our ticketing system is ITIL based, and our team uses a sophisticated call centre solution for maximum efficiency.

All-Inclusive, Scalable Per-User Pricing

Choose from a range of support plans to meet your needs, with simple all-inclusive per-user pricing that is fully scalable without penalty. No minimum contract period.

Support Designed For You

View Our IT Support Plans

Choose from a range of support plans to meet your needs, with simple all-inclusive per-user pricing that is fully scalable without penalty. And no minimum contract period.

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IT Support Services
IT Support Services

Expert Service with a Personal Touch

Experience fast, personal service, backed by the combined expertise of our 300+ IT professionals. Our support structure is designed to ensure we understand you, and that you know us. So we can deliver the best technical assistance and outsourced IT support for your organisation to maximise customer satisfaction.

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Credible, Reliable, and Personal

Experience the First Focus Difference

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Proactive Approach

Our approach to IT support focuses on fixing problems before they arise, thus keeping IT noise low and critical business operations running smoothly.

Nation-Wide Reach

With a presence in every Australian state, we provide unrivalled access to an extraordinary team of IT specialists – no matter where you are.

Extended Hours as Standard

Our follow-the-sun model means your early-bird and night-owl operations can receive ongoing support whenever they need it.

Dedicated Technical Account Manager

Your dedicated Technical Account Manager is your strategic ally in navigating the IT solutions, support, and projects your business needs

Onshore or Offshore Service Desk

Choose between our on-shore or premium off-shore service desk service offering.

Extensive Field Coverage

We can deliver complex multi-site projects and deliver comprehensive assistance to multi-branch organisations.

Testimonials

Testimonials

Don’t Just Take Our Word for it


David Abela

Finance Manager, Proximo Spirits Australia

First Focus has been helping this business with our IT needs for almost 10 years. As we have grown and gone through changes, First Focus have helped every step of the way and ensured our systems are up to date with a constantly evolving IT environment. Their service and knowledge is exceptional and their constant monitoring of our IT environment means we can all focus on our core business.

Michael Feliciano

Director of Corporate Services, Royal Australasian College of Dental Surgeons

When COVID hit, First Focus swiftly implemented a number of projects to improve the security and stability of our IT systems and support a remote work environment. I highly recommend First Focus to any company that wants a future-facing IT infrastructure managed by people you can trust.

Chen Chen

IT Infrastructure Manager at Australia Post FDS

As a division of Australia Post we must maintain a high level of security to protect customer data and the First Focus’ Managed network and Firewalls provide us with this. The level of support they provide for our cloud infrastructure is second to none, which is crucial to the continued day-to-day operations of our business.

Nayyar Ghaznavi

CIO at Rexel Holdings Australia

The team at First Focus have developed a strong relationship with Rexel Holdings Australia which has led to us outsourcing a number of services to them, the largest of which is the SD-WAN. The First Focus team are collaborative and engage extremely well with our team and our extended partner network to deliver quality outcomes.

Drew Auld

CIO, Nesuto Australia and New Zealand

First Focus provides excellent technical support, and I can always count on friendly and expert advice from the whole team.

Luna Lu

Executive Assistant, CI Australia PTY LTD

CI Australia started working with First Focus in 2019. We were looking for an MSP that could deliver increased service quality with pricing that matched our budget. First Focus was originally in our top three preferred providers. What really helped them stand out was their proposal – there was no over- or under-scoping – and their reputation for good people and services.

Kate Smart

Renu Energy

We are happy with First Focus' attentiveness and availability of TAMs and support techs. Their ability to identify problem areas and working to resolve in a timely manner exceeds our expectations. Although we have been faced with some on-boarding issues, First Focus have been dedicated to working with us to rectify these issues and undertaking process improvement where needed.

Philip Haines

BMT WBM

Over the past 15 months, First Focus has steered us out of an ‘IT abyss’ and onto a path that will support our growth and development plans for future years.

Mike Wells

General Manager, Ranbury Management Group

Since we started working with First Focus, we now have a robust cloud-based ICT environment. Our team are not bound to an office and have the freedom to work effectively from anywhere. Our tech isn’t a bottleneck holding us back. Now it supports our business and our people.

Caitlin Hughes

Corporate Services Manager, Harrier Group

Our people now trust their IT. They don’t have to spend hours researching IT answers because they trust that when a call is logged it will be resolved. I’ll recommend First Focus to anyone because I know that they’ll be in good hands.

Adam Butler

Technology Manager, Redlands College

First Focus aren’t just suppliers, they think about the desired outcome and suggest the best way to overcome the problem.

IT Support Services

IT Support Services

Discover Unlimited IT Support Today!

  • Get IT help that frees you to focus on core activities. 
    Select from plans designed to take advantage of modern, easier-to-support cloud environments, through to comprehensive options for more complex environments.Larger organisations with IT Teams that require more flexible and customised support services can utilise our unique bespoke services to match your needs perfectly.Talk with a professional team today and experience truly unlimited IT support.

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IT Support Services

Meet first Focus

IT Support services


24/7 Service Desk

Permanent Onsite Support

On-shore or Off-Shore Service Desk

Scheduled Onsite Support

Follow the sun support

Genuine 24/7 IT Support

Starting early in Auckland and transitioning from the east to west coast of Australia and Manila throughout the day, receive genuine 24/7 service.

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IT Support Services