Our customised IT outsourcing and support options offer tailored solutions to meet your specific business requirements. We understand that every business is unique, and our IT services are designed to align with your distinct needs. With 24/7 technical support, you can have peace of mind knowing that expert assistance is always available to address any IT issues.
In the fast-paced world of business, every moment counts. Embrace IT Outsourcing to streamline your operations, allowing
your team to concentrate on what truly matters – driving your business forward.
Great partnerships are built on customer value, not fixed-term agreements. Our flexible terms and service guarantees remove your commercial risk, so you can lock in superior performance.
Our ‘no risk’ approach means we have no lock-in contracts. We pay no sales commissions, employ no specialist sales staff, and are vendor agnostic.
We hire the best people available from all over Australia, NZ, and the Philippines, then provide them with ongoing structured training and the best tools, support, processes, and leadership.
We have invested in the best support tools and the best people in the market to deliver our clients the responsiveness they need – whether for a single ticket or an engineering project.
We grow with you. We offer a range of plans with the depth and breadth to suit every business. You can tailor the options to requirements today and alter them as your needs change. Scale up or down.
IT Outsourcing Designed For You
We have a number of partnerships with technology giants, including:
And many more!
Experience fast, personal service, backed by the combined expertise of our 300+ IT professionals. Our support structure is designed to ensure we understand you, and that you know us. So we can deliver the best technical assistance for your organisation to maximise customer satisfaction.
We provide a full range of IT assistance, including help desk, on-site and remote support, with expertise across all of your infrastructure needs. Receive fast and efficient service for all of your IT support needs.
Keep your business safe with an experienced cyber security provider. We only use best-in-class products integrated with our team of CISSP-certified consultants to protect your business and keep it running smoothly..
Whether you’re looking for a public, private, or hybrid cloud solution, we can help you migrate from your current set-up to your ideal cloud solution and take care of the ongoing management.
Whether your organisation operates in one location, multiple, remote, or hybrid, we can help you keep everyone connected. Integrate your voice, video, messaging, presence, and conferencing to enable streamlined collaboration.
When you need an experienced team to complete a critical IT project, our specialists are on hand to get the job done. We prefer to operate on a fixed price, fixed outcome basis, so you can be confident that First Focus will deliver your project on time and budget.
Get senior IT expertise without the hiring hassle. Our expert IT consultants can assist you with everything from guidance on specific IT solutions to creating and implementing a complete IT plan for your organisation.
Finance Manager, Proximo Spirits Australia
Director of Corporate Services, Royal Australasian College of Dental Surgeons
IT Infrastructure Manager at Australia Post FDS
CIO at Rexel Holdings Australia
The team at First Focus have developed a strong relationship with Rexel Holdings Australia which has led to us outsourcing a number of services to them, the largest of which is the SD-WAN. The First Focus team are collaborative and engage extremely well with our team and our extended partner network to deliver quality outcomes.
CIO, Nesuto Australia and New Zealand
First Focus provides excellent technical support, and I can always count on friendly and expert advice from the whole team.
Executive Assistant, CI Australia PTY LTD
CI Australia started working with First Focus in 2019. We were looking for an MSP that could deliver increased service quality with pricing that matched our budget. First Focus was originally in our top three preferred providers. What really helped them stand out was their proposal – there was no over- or under-scoping – and their reputation for good people and services.
Renu Energy
We are happy with First Focus' attentiveness and availability of TAMs and support techs. Their ability to identify problem areas and working to resolve in a timely manner exceeds our expectations. Although we have been faced with some on-boarding issues, First Focus have been dedicated to working with us to rectify these issues and undertaking process improvement where needed.
BMT WBM
Over the past 15 months, First Focus has steered us out of an ‘IT abyss’ and onto a path that will support our growth and development plans for future years.
General Manager, Ranbury Management Group
Since we started working with First Focus, we now have a robust cloud-based ICT environment. Our team are not bound to an office and have the freedom to work effectively from anywhere. Our tech isn’t a bottleneck holding us back. Now it supports our business and our people.
Corporate Services Manager, Harrier Group
Our people now trust their IT. They don’t have to spend hours researching IT answers because they trust that when a call is logged it will be resolved. I’ll recommend First Focus to anyone because I know that they’ll be in good hands.
Technology Manager, Redlands College
Meet first Focus
Follow the sun support
Starting early in Auckland and transitioning from the east to west coast of Australia and Manila throughout the day, receive genuine 24/7 service.
IT Consulting
Cloud Migration Services
IT Infrastructure Projects
Business Continuity Planning
IT Procurement
IT Support Services
Managed Cloud Services
End User Computing
Unified Communications
Connectivity
Virtual CIO
Managed Security Services
Cybersecurity Risk Assessment
Cloud Backup and Disaster Recovery
Cyber Security Connect and Protect Program
IT Strategy
Digital Transformation
Microsoft 365 Consulting Services
SharePoint Consulting Services
Power BI
Awards and Certifications
Management Team
Client Case Studies
Our Commitment to the Environment
CSAT Charity Donations
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