IT Outsourcing Services

Our customised IT outsourcing and support options offer tailored solutions to meet your specific business requirements. We understand that every business is unique, and our IT services are designed to align with your distinct needs. With 24/7 technical support, you can have peace of mind knowing that expert assistance is always available to address any IT issues.

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IT Outsourcing Services
IT Support Services

outsource your it

IT Outsourcing Services

For Modern Businesses

In the fast-paced world of business, every moment counts. Embrace IT Outsourcing to streamline your operations, allowing
your team to concentrate on what truly matters – driving your business forward.

Risk-free IT Outsourcing

Great partnerships are built on customer value, not fixed-term agreements. Our flexible terms and service guarantees remove your commercial risk, so you can lock in superior performance.

Our ‘no risk’ approach means we have no lock-in contracts. We pay no sales commissions, employ no specialist sales staff, and are vendor agnostic.

Expert IT Technicians

We hire the best people available from all over Australia, NZ, and the Philippines, then provide them with ongoing structured training and the best tools, support, processes, and leadership.

Fast 24/7 Response

We have invested in the best support tools and the best people in the market to deliver our clients the responsiveness they need – whether for a single ticket or an engineering project.

Scalable & Flexible

We grow with you. We offer a range of plans with the depth and breadth to suit every business. You can tailor the options to requirements today and alter them as your needs change. Scale up or down.

IT Outsourcing Designed For You

Leverage Our Technology Partnerships

We have a number of partnerships with technology giants, including:

  • Apple
  • Microsoft
  • Mitel
  • Lenovo
  • Fortinet

And many more!


IT Outsourcing Services
IT Outsourcing Services

Expert Service with a Personal Touch

Experience fast, personal service, backed by the combined expertise of our 300+ IT professionals. Our support structure is designed to ensure we understand you, and that you know us. So we can deliver the best technical assistance for your organisation to maximise customer satisfaction.


Credible, Reliable, and Personal

Experience the First Focus Difference

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Proactive Unlimited IT Support

We provide a full range of IT assistance, including help desk, on-site and remote support, with expertise across all of your infrastructure needs. Receive fast and efficient service for all of your IT support needs.

Cyber Security Services

Keep your business safe with an experienced cyber security provider. We only use best-in-class products integrated with our team of CISSP-certified consultants to protect your business and keep it running smoothly..

Cloud Migration

Whether you’re looking for a public, private, or hybrid cloud solution, we can help you migrate from your current set-up to your ideal cloud solution and take care of the ongoing management.

Unified Communications

Whether your organisation operates in one location, multiple, remote, or hybrid, we can help you keep everyone connected. Integrate your voice, video, messaging, presence, and conferencing to enable streamlined collaboration.

Professional IT Services

When you need an experienced team to complete a critical IT project, our specialists are on hand to get the job done. We prefer to operate on a fixed price, fixed outcome basis, so you can be confident that First Focus will deliver your project on time and budget.

IT Consulting

Get senior IT expertise without the hiring hassle. Our expert IT consultants can assist you with everything from guidance on specific IT solutions to creating and implementing a complete IT plan for your organisation.



Don’t Just Take Our Word for it

David Abela

Finance Manager, Proximo Spirits Australia

First Focus has been helping this business with our IT needs for almost 10 years. As we have grown and gone through changes, First Focus have helped every step of the way and ensured our systems are up to date with a constantly evolving IT environment. Their service and knowledge is exceptional and their constant monitoring of our IT environment means we can all focus on our core business.

Michael Feliciano

Director of Corporate Services, Royal Australasian College of Dental Surgeons

When COVID hit, First Focus swiftly implemented a number of projects to improve the security and stability of our IT systems and support a remote work environment. I highly recommend First Focus to any company that wants a future-facing IT infrastructure managed by people you can trust.

Chen Chen

IT Infrastructure Manager at Australia Post FDS

As a division of Australia Post we must maintain a high level of security to protect customer data and the First Focus’ Managed network and Firewalls provide us with this. The level of support they provide for our cloud infrastructure is second to none, which is crucial to the continued day-to-day operations of our business.

Nayyar Ghaznavi

CIO at Rexel Holdings Australia

The team at First Focus have developed a strong relationship with Rexel Holdings Australia which has led to us outsourcing a number of services to them, the largest of which is the SD-WAN. The First Focus team are collaborative and engage extremely well with our team and our extended partner network to deliver quality outcomes.

Drew Auld

CIO, Nesuto Australia and New Zealand

First Focus provides excellent technical support, and I can always count on friendly and expert advice from the whole team.

Luna Lu

Executive Assistant, CI Australia PTY LTD

CI Australia started working with First Focus in 2019. We were looking for an MSP that could deliver increased service quality with pricing that matched our budget. First Focus was originally in our top three preferred providers. What really helped them stand out was their proposal – there was no over- or under-scoping – and their reputation for good people and services.

Kate Smart

Renu Energy

We are happy with First Focus' attentiveness and availability of TAMs and support techs. Their ability to identify problem areas and working to resolve in a timely manner exceeds our expectations. Although we have been faced with some on-boarding issues, First Focus have been dedicated to working with us to rectify these issues and undertaking process improvement where needed.

Philip Haines


Over the past 15 months, First Focus has steered us out of an ‘IT abyss’ and onto a path that will support our growth and development plans for future years.

Mike Wells

General Manager, Ranbury Management Group

Since we started working with First Focus, we now have a robust cloud-based ICT environment. Our team are not bound to an office and have the freedom to work effectively from anywhere. Our tech isn’t a bottleneck holding us back. Now it supports our business and our people.

Caitlin Hughes

Corporate Services Manager, Harrier Group

Our people now trust their IT. They don’t have to spend hours researching IT answers because they trust that when a call is logged it will be resolved. I’ll recommend First Focus to anyone because I know that they’ll be in good hands.

Adam Butler

Technology Manager, Redlands College

First Focus aren’t just suppliers, they think about the desired outcome and suggest the best way to overcome the problem.

IT Outsourcing Services

IT Support Services

Discover Unlimited IT Support Today!

  • Get IT help that frees you to focus on core activities. 
    Select from plans designed to take advantage of modern, easier-to-support cloud environments, through to comprehensive options for more complex environments.Larger organisations with IT Teams that require more flexible and customised support services can utilise our unique bespoke services to match your needs perfectly.Talk with a professional team today and experience truly unlimited IT support.


IT Support Services

Meet first Focus

Benefits of IT Outsourcing

24/7 Service Desk

Permanent Onsite Support

On-shore or Off-Shore Service Desk

Scheduled Onsite Support

Follow the sun support

Genuine 24/7 IT Support

Starting early in Auckland and transitioning from the east to west coast of Australia and Manila throughout the day, receive genuine 24/7 service.


IT Outsourcing Services