World Class Managed Services
As your IT service provider, First Focus greatly extends your business capability. You’ll have access to expert independent strategic advice, IT infrastructure, and technical skills that few organisations in Australia or New Zealand can match.
Our Service Desk and Engineering teams are located in Sydney, Melbourne, Perth, Brisbane, Adelaide, Wollongong, Hobart, Auckland, and Manila, providing a broad talent pool. We recruit based on our values, employ full-time staff and continually invest in them. Dedicated Team Leaders, Service Delivery Managers, and Technical Account Managers ensure our Managed Services are delivered with full accountability and maximum efficiency.
We use the best remote support and administration software, carrier-grade network monitoring and premium ticketing tools. Constant customer feedback systems track each client’s satisfaction, with responses prominently displayed so we can react efficiently and effectively.
Learn More About Our Support Services