Your technology should reduce risk, save time and support better decisions. With managed AI & IT from First Focus, Australian businesses get AI, cyber security, cloud and managed IT working together to turn technology into measurable business value.
Local support. Semi-dedicated pods. Same-day SLA coverage. F-Connect Client Portal. ISO 27001 accredited.
Australia’s #1 MSPYour technology needs have moved beyond traditional IT support, but a full in-house technology team still doesn’t make sense.
One team running strategy, security, support, cloud, and AI for Australian businesses with 20 to 200 staff.
Meet CORE
CORE gives growing businesses a complete technology function without the cost of building one in-house.
Support, security, cloud, data, AI and automation are managed together in one accountable service, helping your business stay secure, run smoothly and work smarter.
Less technology noise. Stronger security. More productivity. Better return from your technology investment.
How First Focus Delivers
The return only shows up when support is easy to access, advice is commercially sound and someone owns the whole environment.
First Focus brings local support, semi-dedicated pods, clear reporting and security governance together, so managed AI & IT works in day-to-day business, not just in a proposal.
Work with an Australian team, backed by wider First Focus specialists, systems and service processes when extra depth is needed.
Semi-dedicated support pods designed to provide consistent people, deeper business familiarity and responsive support as we scale.
F-Connect is our Microsoft Teams-based support portal for logging tickets, chatting with support and checking progress in one place.
Standard support requests raised during business hours are covered by same-day service levels, based on priority, impact and complexity.
Consultants and account managers are not paid sales commissions, so advice stays focused on fit, value and business need.
ISO 27001 accredited to support secure, governed AI and IT environments, giving leaders more confidence around risk, compliance and reporting.
What happens next
Changing IT providers or introducing AI should not create more noise for your team. First Focus gives you a managed path from review to rollout, with a dedicated onboarding and transition team responsible for getting the first six months right.
That team is measured against a 10/10 satisfaction score after six months, so success is judged by how well the change works for your people, leaders and business.
From there, the same cycle continues: review what is changing, deliver the work that matters and track the return in plain business language.
Review
We assess your IT, security, cloud, support and AI use to find where time, productivity, spend or risk is being lost.
Prioritise Return
We agree which issues matter most, from staff interruptions and cyber risk to waste, reporting gaps or AI and automation opportunities.
Deliver the Work
We carry out the agreed work across support, security, cloud, devices, projects and AI, with clear ownership and communication.
Track Return
We track time saved, risk reduced, spend under control and next actions, then explain progress in plain business language.
Proof in practice
AI should create measurable business value, not another set of disconnected experiments.
See how real businesses are using practical AI projects to save time, improve decisions and solve specific workflow problems with the right controls in place.
Your AI, IT, and security
First Focus is certified to ISO 27001 for information security, with annual external audits of how we manage and protect data. We also hold ISO 9001 and ISO 14001 certifications for quality and environmental management.
We are a Microsoft Partner and an OpenAI Services Partner for Australia and New Zealand, with practical experience rolling out the platforms and AI tools many NZ businesses already use.
Across Australia and New Zealand, we support 800+ businesses and 35,000+ end users. First Focus has also been ranked Australia’s #1 Managed Service Provider by Cloudtango for nine years running. Our teams on both sides of the Tasman work to the same high standards.
You’re an Australian business with 20 to 200 staff, without a full in-house technology team.
You want more than reliable IT support. You want stronger security, clearer visibility, smarter ways of working and technology that delivers a return.
You want a partner that understands your business, brings ideas forward and helps you get more from AI, automation and the technology you already use.
You don’t need another IT vendor. You need a technology partner.
Finance Manager, Proximo Spirits Australia
Director of Corporate Services, Royal Australasian College of Dental Surgeons
IT Infrastructure Manager at Australia Post FDS
CIO at Rexel Holdings Australia
The team at First Focus have developed a strong relationship with Rexel Holdings Australia which has led to us outsourcing a number of services to them, the largest of which is the SD-WAN. The First Focus team are collaborative and engage extremely well with our team and our extended partner network to deliver quality outcomes.
CIO, Nesuto Australia and New Zealand
First Focus provides excellent technical support, and I can always count on friendly and expert advice from the whole team.
Executive Assistant, CI Australia PTY LTD
CI Australia started working with First Focus in 2019. We were looking for an MSP that could deliver increased service quality with pricing that matched our budget. First Focus was originally in our top three preferred providers. What really helped them stand out was their proposal – there was no over- or under-scoping – and their reputation for good people and services.
Renu Energy
We are happy with First Focus' attentiveness and availability of TAMs and support techs. Their ability to identify problem areas and working to resolve in a timely manner exceeds our expectations. Although we have been faced with some on-boarding issues, First Focus have been dedicated to working with us to rectify these issues and undertaking process improvement where needed.
Corporate Services Manager, Harrier Group
Our people now trust their IT. They don’t have to spend hours researching IT answers because they trust that when a call is logged it will be resolved. I’ll recommend First Focus to anyone because I know that they’ll be in good hands.
Technology Manager, Redlands College
IT support, cyber security, data, cloud and AI are increasingly connected. Managing them well means looking at the whole picture, not each part in isolation.
We’ll talk through how your business is using technology today, where the biggest risks and opportunities are, and what you want to improve next.
You’ll get clear, practical advice on your options and whether First Focus is the right technology partner for your business.
Pop your details in the form and we’ll be in touch.
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