CONTACT US Call us at 1300 556 531

We help people use technology to make a difference

As a leading Managed Service Provider, our philosophy is to provide you with intelligent, flexible, and value-driven IT solutions. We combine our enterprise quality infrastructure and processes, with personalised service and responsiveness. Receive proactive help and advice from local IT experts, backed by the power of nine offices, assisting organisations across Australia and New Zealand.

WHAT WE DO

Managed Services from Desktop to Data Centre

First Focus is one of Australia’s fastest growing and most successful Managed Service Providers, delivering end-to-end business solutions that span a broad spectrum of infrastructure technologies.

Talk with the Top-Rated Managed Service Provider

Learn more about the difference First Focus can make to your organisation. Call us on 1300 556 531.

Contact Us

We don’t just say we are all about you. We live it.

First Focus is one of Australia’s most successful specialist providers of Managed Services. Since 2003 we’ve expanded to over 140 IT professionals, providing a complete range of IT services. Our industry recognition includes numerous awards, including being the first Managed Service Provider to achieve the Australian Computer Society Trust Mark accreditation.

We have no lock-in contracts, pay no sales commissions, employ no specialist sales staff and are vendor agnostic. Each client relationship includes your personal Technical Account Manager to ensure your IT is professionally managed while you concentrate on business.

World Class Managed Services

Our Service Desk and Engineering teams are located in Sydney, Melbourne, Perth, Brisbane, Adelaide, Wollongong, Hobart, Auckland, and Manila, providing a broad talent pool. We recruit based on our values, employ full-time staff and continually invest in them. Dedicated Team Leaders, Service Delivery Managers, and Technical Account Managers ensure our Managed Services are delivered with full accountability and maximum efficiency.

We use the best remote support and administration software, carrier-grade network monitoring and premium ticketing tools. Constant customer feedback systems track each client’s satisfaction, with responses prominently displayed so we can react efficiently and effectively.