Unified Communications Solutions

First Focus takes a vendor agnostic approach to help you get the best value from your unified communications platform. We’ll help you maximise ROI and take your customer and employee experience to the next level with Microsoft Teams Phone or Zoom.

Let’s talk

Unified Communications
Unified Communications

Unified Communications

Collaboration Begins With
Unified Communications

First Focus takes a vendor agnostic approach to help you get the best value from your communications platform. We’ll help you maximise the return on a past investment, or we can take your customer and employee experience to the next level with Microsoft Teams Phone or Zoom.

Anywhere telephony

Harness the possibilities of a unified phone system, including intelligent call forwarding, voicemail, and integration with third-party apps.

Messaging & Presence

Access the convenience of instant messaging across a range of platforms. Know when people are available – and reach them wherever they are.

Video & Sharing

Face-to-face video huddles and desktop sharing make collaboration and presentations a breeze.

Professionals in Unified Comms Solutions

Whatever your unified communications or contact centre requirements, First Focus has the expertise you need to find a solution that works for you.

Unified Communications (UC) lets you integrate your voice, video, messaging, presence, and conferencing to enable easier, more direct collaboration. If you have a mobile workforce, multiple locations, contact centres, presentation rooms, or conferencing requirements, we have the experience and expertise to deliver a range of integrated best-practice business communications solutions.


Unified Communications
Unified Communications

Zoom + First Focus = Better Together

  • Implementation: Our team of UC Project Managers are able to seamlessly integrate and implement Zoom solutions within your business, including Zoom Phone, Zoom Contact Center and Zoom Meetings.
  • Always-on Support: Get onshore support backed by our international team for 24/7 coverage. We are your first point of call, and will liaise with Zoom on your behalf for faster response/resolution times.
  • Certified Zoom Partner: As a certified Zoom partner, we are poised to assist you in maximising the usage of Zoom’s robust, flexible, and feature-rich platform.


Microsoft Teams Phone & Calling Capabilities

How we help: 

  • Seamless Integration: First Focus excels in integrating Teams Phone within complex IT environments, ensuring that communication flows smoothly across your business tools.
  • Proactive Support: Our Microsoft-certified experts provide 24/7 support, preempting issues and delivering swift resolutions.
  • Custom Configuration: Tailored setups that consider your unique workflows, enhancing productivity and user adoption.


Unified Communications
Unified Communications

UCaaS, Cloud calling, or On-prem PBX?

First Focus takes a vendor agnostic approach to help you get the best value from your communications platform.

Our UC specialists understand all of the pros and cons of the different solutions, especially those that single-solution providers prefer not to discuss. So we will ask the right questions, and provide frank answers, to ensure your expectations match the solution we recommend.



Don’t Just Take Our
Word for it

David Abela

Finance Manager, Proximo Spirits Australia

First Focus has been helping this business with our IT needs for almost 10 years. As we have grown and gone through changes, First Focus have helped every step of the way and ensured our systems are up to date with a constantly evolving IT environment. Their service and knowledge is exceptional and their constant monitoring of our IT environment means we can all focus on our core business.

Michael Feliciano

Director of Corporate Services, Royal Australasian College of Dental Surgeons

When COVID hit, First Focus swiftly implemented a number of projects to improve the security and stability of our IT systems and support a remote work environment. I highly recommend First Focus to any company that wants a future-facing IT infrastructure managed by people you can trust.

Chen Chen

IT Infrastructure Manager at Australia Post FDS

As a division of Australia Post we must maintain a high level of security to protect customer data and the First Focus’ Managed network and Firewalls provide us with this. The level of support they provide for our cloud infrastructure is second to none, which is crucial to the continued day-to-day operations of our business.

Nayyar Ghaznavi

CIO at Rexel Holdings Australia

The team at First Focus have developed a strong relationship with Rexel Holdings Australia which has led to us outsourcing a number of services to them, the largest of which is the SD-WAN. The First Focus team are collaborative and engage extremely well with our team and our extended partner network to deliver quality outcomes.

Drew Auld

CIO, Nesuto Australia and New Zealand

First Focus provides excellent technical support, and I can always count on friendly and expert advice from the whole team.

Luna Lu

Executive Assistant, CI Australia PTY LTD

CI Australia started working with First Focus in 2019. We were looking for an MSP that could deliver increased service quality with pricing that matched our budget. First Focus was originally in our top three preferred providers. What really helped them stand out was their proposal – there was no over- or under-scoping – and their reputation for good people and services.

Kate Smart

Renu Energy

We are happy with First Focus' attentiveness and availability of TAMs and support techs. Their ability to identify problem areas and working to resolve in a timely manner exceeds our expectations. Although we have been faced with some on-boarding issues, First Focus have been dedicated to working with us to rectify these issues and undertaking process improvement where needed.

Philip Haines


Over the past 15 months, First Focus has steered us out of an ‘IT abyss’ and onto a path that will support our growth and development plans for future years.

Mike Wells

General Manager, Ranbury Management Group

Since we started working with First Focus, we now have a robust cloud-based ICT environment. Our team are not bound to an office and have the freedom to work effectively from anywhere. Our tech isn’t a bottleneck holding us back. Now it supports our business and our people.

Caitlin Hughes

Corporate Services Manager, Harrier Group

Our people now trust their IT. They don’t have to spend hours researching IT answers because they trust that when a call is logged it will be resolved. I’ll recommend First Focus to anyone because I know that they’ll be in good hands.

Adam Butler

Technology Manager, Redlands College

First Focus aren’t just suppliers, they think about the desired outcome and suggest the best way to overcome the problem.

On-demand Webinar: Enhance Your Business Comms with Zoom

Join us for a special deep-dive into UCaaS and Zoom Phone. Together we’ll discover how you can embed this omnichannel, video-optimised platform in your organisation, replacing multiple solutions with a single platform that’s built for scale.


Unified Communications