Unified Communications Solutions

Connect the dots between communication and collaboration. Merge your messaging, voice, and conferencing capabilities using a variety of Unified Communications solutions that enhance collaboration – whether you have twenty staff or thousands of employees across Australia and overseas.

Let’s talk

Unified Communications
Unified Communications

Unified Communications

Collaboration Begins With
Unified Communications

Unified Communications (UC) lets you integrate your voice, video, messaging, presence, and conferencing to enable easier, more direct collaboration. If you have a mobile workforce, multiple locations, contact centres, presentation rooms, or conferencing requirements, we have the experience and expertise to deliver a range of integrated best-practice business communications solutions.

Anywhere telephony

Harness the possibilities of a unified phone system, including intelligent call forwarding, voicemail, and integration with third-party apps.

Messaging & Presence

Access the convenience of instant messaging across a range of platforms. Know when people are available – and reach them wherever they are.

Video & Sharing

Face-to-face video huddles and desktop sharing make collaboration and presentations a breeze.

Professionals in UC and Managed IT

Whatever your unified communications or contact centre requirements, First Focus has the expertise you need to find a solution that works for you.

Our professional voice and communications specialists offer you expert advice, tailoring systems to deliver solutions that meet your needs.

Our UC team is backed by Australia’s leading Managed IT provider with 260 IT specialists and Australia-wide support coverage.


Unified Communications
Unified Communications

UCaaS Platform, Cloud calling, or On-prem PBX?

At First Focus we believe in being vendor-neutral so we can recommend the right solution, not our only solution. We have the UC expertise no matter whether you may be looking to:

Our UC specialists understand all of the pros and cons of the different solutions, especially those that single-solution providers prefer not to discuss. So we will ask the right questions, and provide frank answers, to ensure your expectations match the solution we recommend.

Watch Our Zoom Phone Webinar

Learn how Zoom’s dynamic communications platform i n the cloud can take care of more than just your video communication needs.


Unified Communications


Don’t Just Take Our
Word for it

David Abela

Finance Manager, Proximo Spirits Australia

First Focus has been helping this business with our IT needs for almost 10 years. As we have grown and gone through changes, First Focus have helped every step of the way and ensured our systems are up to date with a constantly evolving IT environment. Their service and knowledge is exceptional and their constant monitoring of our IT environment means we can all focus on our core business.

Michael Feliciano

Director of Corporate Services, Royal Australasian College of Dental Surgeons

When COVID hit, First Focus swiftly implemented a number of projects to improve the security and stability of our IT systems and support a remote work environment. I highly recommend First Focus to any company that wants a future-facing IT infrastructure managed by people you can trust.

Chen Chen

IT Infrastructure Manager at Australia Post FDS

As a division of Australia Post we must maintain a high level of security to protect customer data and the First Focus’ Managed network and Firewalls provide us with this. The level of support they provide for our cloud infrastructure is second to none, which is crucial to the continued day-to-day operations of our business.

Nayyar Ghaznavi

CIO at Rexel Holdings Australia

The team at First Focus have developed a strong relationship with Rexel Holdings Australia which has led to us outsourcing a number of services to them, the largest of which is the SD-WAN. The First Focus team are collaborative and engage extremely well with our team and our extended partner network to deliver quality outcomes.

Drew Auld

CIO, Nesuto Australia and New Zealand

First Focus provides excellent technical support, and I can always count on friendly and expert advice from the whole team.

Luna Lu

Executive Assistant, CI Australia PTY LTD

CI Australia started working with First Focus in 2019. We were looking for an MSP that could deliver increased service quality with pricing that matched our budget. First Focus was originally in our top three preferred providers. What really helped them stand out was their proposal – there was no over- or under-scoping – and their reputation for good people and services.

Kate Smart

Renu Energy

We are happy with First Focus' attentiveness and availability of TAMs and support techs. Their ability to identify problem areas and working to resolve in a timely manner exceeds our expectations. Although we have been faced with some on-boarding issues, First Focus have been dedicated to working with us to rectify these issues and undertaking process improvement where needed.

Philip Haines


Over the past 15 months, First Focus has steered us out of an ‘IT abyss’ and onto a path that will support our growth and development plans for future years.

Mike Wells

General Manager, Ranbury Management Group

Since we started working with First Focus, we now have a robust cloud-based ICT environment. Our team are not bound to an office and have the freedom to work effectively from anywhere. Our tech isn’t a bottleneck holding us back. Now it supports our business and our people.

Caitlin Hughes

Corporate Services Manager, Harrier Group

Our people now trust their IT. They don’t have to spend hours researching IT answers because they trust that when a call is logged it will be resolved. I’ll recommend First Focus to anyone because I know that they’ll be in good hands.

Adam Butler

Technology Manager, Redlands College

First Focus aren’t just suppliers, they think about the desired outcome and suggest the best way to overcome the problem.