Connect the dots between communication and collaboration. Merge your messaging, voice, and conferencing capabilities using a variety of Unified Communications solutions that enhance collaboration – whether you have twenty staff or thousands of employees across Australia and overseas.
Unified Communications (UC) lets you integrate your voice, video, messaging, presence, and conferencing to enable easier, more direct collaboration. If you have a mobile workforce, multiple locations, contact centres, presentation rooms, or conferencing requirements, we have the experience and expertise to deliver a range of integrated best-practice business communications solutions.
Harness the possibilities of a unified phone system, including intelligent call forwarding, voicemail, and integration with third-party apps.
Access the convenience of instant messaging across a range of platforms. Know when people are available – and reach them wherever they are.
Face-to-face video huddles and desktop sharing make collaboration and presentations a breeze.
Whatever your unified communications or contact centre requirements, First Focus has the expertise you need to find a solution that works for you.
Our professional voice and communications specialists offer you expert advice, tailoring systems to deliver solutions that meet your needs.
Our UC team is backed by Australia’s leading Managed IT provider with 260 IT specialists and Australia-wide support coverage.
At First Focus we believe in being vendor-neutral so we can recommend the right solution, not our only solution. We have the UC expertise no matter whether you may be looking to:
Our UC specialists understand all of the pros and cons of the different solutions, especially those that single-solution providers prefer not to discuss. So we will ask the right questions, and provide frank answers, to ensure your expectations match the solution we recommend.
Finance Manager, Proximo Spirits Australia
Director of Corporate Services, Royal Australasian College of Dental Surgeons
IT Infrastructure Manager at Australia Post FDS
CIO at Rexel Holdings AustraliaThe team at First Focus have developed a strong relationship with Rexel Holdings Australia which has led to us outsourcing a number of services to them, the largest of which is the SD-WAN. The First Focus team are collaborative and engage extremely well with our team and our extended partner network to deliver quality outcomes.
CIO, Nesuto Australia and New ZealandFirst Focus provides excellent technical support, and I can always count on friendly and expert advice from the whole team.
Executive Assistant, CI Australia PTY LTDCI Australia started working with First Focus in 2019. We were looking for an MSP that could deliver increased service quality with pricing that matched our budget. First Focus was originally in our top three preferred providers. What really helped them stand out was their proposal – there was no over- or under-scoping – and their reputation for good people and services.
Renu EnergyWe are happy with First Focus' attentiveness and availability of TAMs and support techs. Their ability to identify problem areas and working to resolve in a timely manner exceeds our expectations. Although we have been faced with some on-boarding issues, First Focus have been dedicated to working with us to rectify these issues and undertaking process improvement where needed.
BMT WBMOver the past 15 months, First Focus has steered us out of an ‘IT abyss’ and onto a path that will support our growth and development plans for future years.
General Manager, Ranbury Management GroupSince we started working with First Focus, we now have a robust cloud-based ICT environment. Our team are not bound to an office and have the freedom to work effectively from anywhere. Our tech isn’t a bottleneck holding us back. Now it supports our business and our people.
Corporate Services Manager, Harrier GroupOur people now trust their IT. They don’t have to spend hours researching IT answers because they trust that when a call is logged it will be resolved. I’ll recommend First Focus to anyone because I know that they’ll be in good hands.
Technology Manager, Redlands College