RingCentral seamlessly delivers reliable telephony, instant messaging, screen sharing, and video/audio conferencing to enhance external communications and team collaboration. Plus, it has the power to extend into advanced contact centre functionality and native application integration when needed.
With over 140 integrations available our of the box, and an open API for bespoke connections, RingCentral helps make complete communications a reality.
RingCentral delivers solutions for organisation that:
RingCentral’s dedicated Analytics Portal gives you deep insights into how your organisation uses your phone systems. It consolidates all your reports into one easy-to-use portal, making accessing and comparing usage stats as simple as a the press of a button.
RingCentral’s powerful analytics let you see trends that trends and call patterns that are affecting your UC environment, and give you the tools you need to dig deeper.
The result? Faster trouble-shooting, improved visibility and quicker response times that promote agility, improve cost management, and better service quality all across your organisation.
RingCentral MVP® – a Unified Communications as a Service (UCaaS) platform, featuring a financially backed uptime SLA of 99.999%, world-class VoIP telephony, messaging, and video solutions, as well as all the integrations teams need to stay productive.
RingCentral Video® – a free video meetings solution with team messaging that enables Smart Video Meetings™ and industry-leading collaboration features.
RingCentral Contact Centre solutions – a robust customer engagement suite that offers inbound voice, outbound voice, and omnichannel digital engagement solutions
Today, over 400,000 organisations choose RingCentral for innovative and secure ways to connect employees, boost workforce productivity, share knowledge, and strengthen customer relationships.
RingCentral was recognised as a Leader in the 2021 Gartner Magic Quadrant for Unified Communications as a Service (UCaaS) Worldwide.
Garner identifies these “Leaders” as being those organisations that demonstrate a combination of a two key factors. These factors are:
The fact that RingCentral sits in this place demonstrates that it has a complete vision and the capacity to deliver on that vision for unified communications.
Credible, Reliable, and Personal
RingCentral is a leading provider of business cloud communications and contact centre solutions. It lets you manage your telephony, collaboration and contact centre needs with an intuitive user experience, enhanced flexibility and lower costs than legacy on-prem PBX. Easy to deploy and manage, RingCentral’s UCaaS suite lets you empower mobile and distributed workforces to communicate, collaborate, and connect through any device or location.
Finance Manager, Proximo Spirits Australia
Director of Corporate Services, Royal Australasian College of Dental Surgeons
IT Infrastructure Manager at Australia Post FDS
CIO at Rexel Holdings AustraliaThe team at First Focus have developed a strong relationship with Rexel Holdings Australia which has led to us outsourcing a number of services to them, the largest of which is the SD-WAN. The First Focus team are collaborative and engage extremely well with our team and our extended partner network to deliver quality outcomes.
CIO, Nesuto Australia and New ZealandFirst Focus provides excellent technical support, and I can always count on friendly and expert advice from the whole team.
Executive Assistant, CI Australia PTY LTDCI Australia started working with First Focus in 2019. We were looking for an MSP that could deliver increased service quality with pricing that matched our budget. First Focus was originally in our top three preferred providers. What really helped them stand out was their proposal – there was no over- or under-scoping – and their reputation for good people and services.
Renu EnergyWe are happy with First Focus' attentiveness and availability of TAMs and support techs. Their ability to identify problem areas and working to resolve in a timely manner exceeds our expectations. Although we have been faced with some on-boarding issues, First Focus have been dedicated to working with us to rectify these issues and undertaking process improvement where needed.
BMT WBMOver the past 15 months, First Focus has steered us out of an ‘IT abyss’ and onto a path that will support our growth and development plans for future years.
General Manager, Ranbury Management GroupSince we started working with First Focus, we now have a robust cloud-based ICT environment. Our team are not bound to an office and have the freedom to work effectively from anywhere. Our tech isn’t a bottleneck holding us back. Now it supports our business and our people.
Corporate Services Manager, Harrier GroupOur people now trust their IT. They don’t have to spend hours researching IT answers because they trust that when a call is logged it will be resolved. I’ll recommend First Focus to anyone because I know that they’ll be in good hands.
Technology Manager, Redlands College
There’s no doubt RingCentral is a leader in UCaaS. It demands serious consideration. But how well does it match your needs?
Do you need advanced customisation or have specific Contact Centre requirements? What about your hardware and integration needs?
The First Focus team of UC specialists can answer all of your questions and more, to ensure you select the perfect system for your needs. Call us on 1300 556 531 to see why a choice of solutions matters.