CONTACT US Call us at 1300 556 531

The Right Choice for Mid-Sized Businesses and beyond

First Focus is Australia’s best managed service provider, with a proud history of achievements. With tens of thousands of end-users supported across hundreds of customers, First Focus has the experience and capability to deliver comprehensive managed services, support, and technology to your organisation. We employ Australia’s best technical, customer service and account management people, and we’re constantly investing in world-class technology to ensure our solutions are the most reliable, cost-effective, and efficient available.

OUR AWARDS & CERTIFICATIONS

What Our Clients Say

Read over 40 client testimonials on the Cloudtango MSP directory website to see what ‘helping people use technology to make a difference’ means to organisations like yours.

MORE ABOUT OUR CLIENTS

Our Promise

Best People

We hire the best people available from all over Australia, NZ and the Philippines, then provide them with ongoing structured training, along with the best tools, support, processes, and leadership.

Expert Advice

Our technical teams have considerable experience designing and supporting solutions across the full spectrum. You gain the benefit of balanced advice without any vendor bias.

Fast Response

We have invested in the best support tools and the best people in the market to deliver our clients the responsiveness they need – whether for a single ticket or an engineering project.

Zero Risk

First Focus works with clients to eliminate risks from technical infrastructure and support. Our flexible terms and guarantees remove commercial risks and our partnering approach removes employee and key-man risks.

Our Values

Live
Curiously

We are constantly curious. By asking curious questions, listening intently, and taking the time to clarify when we’re not sure, we know we’ll get the best result. We’re not satisfied with the status quo, creating change and innovation by asking why, and making sure we understand something before jumping in.

Always Communicate

We believe that great communication is required for success. We have the courage to not only voice our opinions openly, transparently and without politics, but also to ask for help, receive feedback and show vulnerability. We initiate difficult conversations when required, while openly sharing information and knowledge for the benefit of all.

Be The
Solution

We know that solutions are not someone else’s job. When we see a problem, we initiate action, aim to solve it and own it from start to finish. We each take personal responsibility seriously, removing stucks, creating awesome solutions and holding each other accountable for our commitments.

Win
Together

We create success where others fail by collaborating with our team and our customers. We know both the journey and the outcome are important, and only by working together can we be agile, smart, experienced and innovative. We believe that all agreements should be win-win, and we celebrate those wins together.

Keep It
Simple

We proactively seek to simplify our work and the work of our customers. We do not accept complexity and we do more with less, making sure simplicity is part of everything we do and say. We remove hurdles, streamline processes and we work smarter not harder.

Wow The
Customer

We genuinely care about our customers as people and how we can meet their needs in thoughtful and unexpected ways. We understand that “Wow” is not about meeting a target. It’s about making connections and building valuable, long-lasting commercial relationships.

Never Stop
Growing

We seek opportunities to take on new challenges and new responsibilities. We believe that when we challenge and stretch ourselves, we have an opportunity to develop and improve. By remaining humble and open-minded, we know that we can all learn from everyone and every situation.

Our Environmental Commitment

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Our teams work hard to make sure that our business operations have as little impact on the environment as possible. But we want to do more than implement climate-positive processes that help to improve our environment over time.

To this end, we’ve been pursuing a range of environmental initiatives that go beyond mitigation.

Learn more about our environmental commitment

Let's Talk!

Find out more about the First Focus difference. Call us now on 1300 556 531.

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