About Us

First Focus is the smart alternative IT provider for mid-sized businesses throughout Australia and New Zealand.

Our philosophy is to deliver our clients smart, flexible, and value-driven IT solutions by combining our enterprise quality infrastructure and processes with our small business personalised service and responsiveness.

This philosophy means that we always start by understanding your needs and custom-build a technical solution to specifically meet those needs. We’re not focussed on technology; we’re focussed on our customers.

We help people use technology to make a difference.

This approach has resulted in us providing the region’s best private cloud solution for small and mid-market organisations based on customer outcomes and value. We combine this with the best available IT support and outsourcing solutions based on our responsiveness, expertise, and coverage.

First Focus is now one of Australia’s fastest growing and most successful IT service providers, delivering our end-to-end business support solutions to over 10,000 end users and over 100 businesses throughout Australia and New Zealand.


Australian Help Desk

1st -3rd level Desktop, Application, Network and Server support. Our service desk handles a variety of requirements under an ITIL methodology.
Regional IT Support

Field IT Support

Delivering on-site coverage anywhere in Australia, our Field Support team is the perfect complement to our Service desk and Smart Cloud solutions.

Network Maintenance

Our dedicated maintenance team works like clockwork to take care of all your Patching, Server Logs, Backups, anti-virus, disk capacity, documentation and more.
IT Management Systems

IT Security

Worried about your infrastructure? Don't be. Our 24x7 monitoring team will take care of it with market leading technology and the expertise to handle any problem.
IT Support

IT Support Plans

Let us take care of your infrastructure so you can take care of business. Choose from a variety of support and service options at highly competitive prices.

IT Staffing Solutions

All the advantages of an IT Recruitment provider with none of the disadvantages. First Focus can meet a variety of IT staffing needs.