We’re not focused on technology. We’re focused on you.
As a 100% privately-owned Australian mid-size business ourselves, we understand the challenges presented by growth, the need to constantly adapt, and how technology can be integrated and embedded to underpin success.
Introducing First Focus
Our extensive range of solutions, deep experience, and nationwide coverage make First Focus the perfect one-stop provider for all of your support and technology needs.
Read over 50 client testimonials on the Cloudtango MSP directory website to see what ‘helping people use technology to make a difference’ means to organisations like yours.
We hire the best people available from all over Australia, NZ and the Philippines, then provide them with ongoing structured training, along with the best tools, support, processes, and leadership.
Our technical teams have considerable experience designing and supporting solutions across the full spectrum. You gain the benefit of balanced advice without any vendor bias.
We have invested in the best support tools and the best people in the market to deliver our clients the responsiveness they need – whether for a single ticket or an engineering project.
First Focus works with clients to eliminate risks from technical infrastructure and support. Our flexible terms and guarantees remove commercial risks and our partnering approach removes employee and key-man risks.
We are constantly curious. By asking curious questions, listening intently, and taking the time to clarify when we’re not sure, we know we’ll get the best result. We’re not satisfied with the status quo, creating change and innovation by asking why, and making sure we understand something before jumping in.
We believe that great communication is required for success. We have the courage to not only voice our opinions openly, transparently and without politics, but also to ask for help, receive feedback and show vulnerability. We initiate difficult conversations when required, while openly sharing information and knowledge for the benefit of all.
We know that solutions are not someone else’s job. When we see a problem, we initiate action, aim to solve it and own it from start to finish. We each take personal responsibility seriously, removing stucks, creating awesome solutions and holding each other accountable for our commitments.
We create success where others fail by collaborating with our team and our customers. We know both the journey and the outcome are important, and only by working together can we be agile, smart, experienced and innovative. We believe that all agreements should be win-win, and we celebrate those wins together.
We proactively seek to simplify our work and the work of our customers. We do not accept complexity and we do more with less, making sure simplicity is part of everything we do and say. We remove hurdles, streamline processes and we work smarter not harder.
We genuinely care about our customers as people and how we can meet their needs in thoughtful and unexpected ways. We understand that “Wow” is not about meeting a target. It’s about making connections and building valuable, long-lasting commercial relationships.
We seek opportunities to take on new challenges and new responsibilities. We believe that when we challenge and stretch ourselves, we have an opportunity to develop and improve. By remaining humble and open-minded, we know that we can all learn from everyone and every situation.
climate-positive processes
Our teams work hard to make sure that our business operations have as little impact on the environment as possible. But we want to do more than implement climate-positive processes that help to improve our environment over time.
To this end, we’ve been pursuing a range of environmental initiatives that go beyond mitigation.
human rights due diligence
We are dedicated to actively participating in the long-term eradication of modern slavery.
While we are not legally obligated to comply with the legislation, First Focus voluntarily supports and upholds the principles contained in the Modern Slavery Act.
Supporting our communities
Since 2018, we’ve been turning our customer feedback into positive change by making a donation to charity for every survey response we receive.
Visit our monthly charity page to explore the various organisations we’ve had the privilege of supporting in the past.
Silence Your IT Noise
First Focus will enhance your productivity by streamlining technology management. Connect with us to transform your IT challenges into assets for success.
As a leading Managed Service Provider, First Focus provides high-quality and reliable managed IT services to help your organisation succeed with IT.
IT Consulting
Cloud Migration Services
IT Infrastructure Projects
Business Continuity Planning
IT Procurement
IT Support Services
Managed Cloud Services
End User Computing
Unified Communications
Connectivity
Virtual CIO
Managed Security Services
Cybersecurity Risk Assessment
Cloud Backup and Disaster Recovery
Cyber Security Connect and Protect Program
IT Strategy
Digital Transformation
Microsoft 365 Consulting Services
SharePoint Consulting Services
Power BI
Awards and Certifications
Management Team
Client Case Studies
Our Commitment to the Environment
Media Kit
Sydney