About Us
We’re focused on you.
The Right Choice for Mid-Sized Businesses
First Focus is Australia’s best managed service provider for medium sized organisations. With tens of thousands of end users supported across hundreds of customers, First Focus has the experience and capability to deliver comprehensive managed services, support, and technology to your organisation. We employ Australia’s best technical, customer service and account management people, and we’re constantly investing in world class technology to ensure our solutions are the most reliable, cost effective, and efficient available.
What Our Clients Say
Read over 40 client testimonials on the Cloudtango MSP directory website to see what ‘helping people use technology to make a difference’ means to organisations like yours.
Expanded First Focus Team
First Focus’ capabilities have grown with the FY20/21 acquisition of both Flexnet and Ordyss. They provide deeper expertise across a range of technologies and more flexible service offerings for mid-market, enterprise, and government organisations. The combined team consists of over 260 IT professionals and operates nationally within Australia, and internationally from the Philippines and New Zealand.
Flexnet is an SMB-to-Enterprise phone system deployment and support specialist with their DNA rooted in deep Telephony and Unified Communications. The team comprises highly qualified, experienced engineers and technicians – proud holders of Mitel’s highest Platinum Partner status. Flexnet supports clients in a variety of industries throughout Australia and New Zealand.
Ordyss specialises in customised Managed IT solutions for Enterprise, Government, and Not-for-Profit organisations. With certified ISO 9001 (Quality Management) and ISO 27001 (Information Security Management) services that can be accessed in isolation or as part of an integrated suite of services, Ordyss offers a highly flexible approach to meet the changing needs of today’s enterprises.
Our Promise
Best People
We hire the best people available from all over Australia, NZ and the Philippines, then provide them with ongoing structured training, along with the best tools, support, processes, and leadership.
Expert Advice
Our technical teams have considerable experience designing and supporting solutions across the full spectrum. You gain the benefit of balanced advice without any vendor bias.
Fast Response
We have invested in the best support tools and the best people in the market to deliver our clients the responsiveness they need – whether for a single ticket or an engineering project.
Zero Risk
First Focus works with clients to eliminate risks from technical infrastructure and support. Our flexible terms and guarantees remove commercial risks and our partnering approach removes employee and key-man risks.
Our Values
Seek first to understand
We seek first to understand, before we do anything else. It is only through listening that we know we’re working on the right things. We read the question, we understand the instruction, and we take the time to clarify if we’re not sure.
Call it
out
We have the courage to voice our opinions openly, transparently and without politics. We know how to disagree in a respectful and productive way. We hold each other accountable for our commitments, and we’re comfortable asking for help.
Succeed together
We find a way to succeed where others fail by collaborating with our team and our customers. By working together we can be agile, smart, experienced, and innovative. We don’t get stuck behind obstacles and we celebrate our successes together.
Simplify, always
We proactively seek to simplify our work and the work of our customers. We do not accept complexity, and we are not satisfied with the status-quo. We remove hurdles, we streamline processes, and we work smarter not harder.
Wow the customer
We are genuinely interested in our customers as people and how we can meet their needs in thoughtful and unexpected ways. We understand that “Wow” is not about meeting a target, it’s about making connections and building valuable, long-lasting commercial relationships.
Strive to be fair
We believe that all agreements should be mutually beneficial. We are always fair to our customers and colleagues and we expect them to be fair to us. We initiate difficult conversations when required, in order to promote and ensure fairness.
Never stop growing
We seek opportunities to take on new challenges and new responsibilities. We believe that when we challenge and stretch ourselves, we have an opportunity to develop and improve.
Let's Talk!
Find out more about the First Focus difference. Call us now on 1300 556 531.