Seek first to understand
We seek first to understand, before we do anything else. It is only through listening that we know we’re working on the right things. We read the question, we understand the instruction, and we take the time to clarify if we’re not sure.
We have the courage to voice our opinions openly, transparently and without politics. We know how to disagree in a respectful and productive way. We hold each other accountable for our commitments, and we’re comfortable asking for help.
We find a way to succeed where others fail by collaborating with our team and our customers. By working together we can be agile, smart, experienced, and innovative. We don’t get stuck behind obstacles and we celebrate our successes together.
We proactively seek to simplify our work and the work of our customers. We do not accept complexity, and we are not satisfied with the status-quo. We remove hurdles, we streamline processes, and we work smarter not harder.
Wow the customer
We are genuinely interested in our customers as people and how we can meet their needs in thoughtful and unexpected ways. We understand that “Wow” is not about meeting a target, it’s about making connections and building valuable, long-lasting commercial relationships.
Strive to be fair
We believe that all agreements should be mutually beneficial. We are always fair to our customers and colleagues and we expect them to be fair to us. We initiate difficult conversations when required, in order to promote and ensure fairness.
Never stop growing
We seek opportunities to take on new challenges and new responsibilities. We believe that when we challenge and stretch ourselves, we have an opportunity to develop and improve.