21 February 2022

UCaaS specialists RingCentral partner with Mitel

UCaaS specialists RingCentral partner with Mitel

Mitel, a long-time leader in business telephony, has recently announced they are partnering with RingCentral, a leading provider of business cloud communications and contact centre solutions.

RingCentral has replaced Mitel’s MiCloud Connect in Mitel’s product suite. This decision leaves Mitel free to focus on its core strengths of advanced on-the-premises (on-prem) PBX, customisable hosted cloud unified communications, and omnichannel contact centre solutions, while providing Mitel’s clients with the option of a direct pathway to a class-leading UCaaS solution.

RingCentral’s core product range focuses on solutions that provide unified communications as a service (UCaaS). These solutions let organisations manage telephony, collaboration, and contact centre needs with an intuitive user experience, enhanced flexibility, and on a platform with strong on-going development.

One of the key advantages of RingCentrals’ UCaaS suite is that it is both easy to deploy and manage. It lets employers empower mobile and distributed workforces to communicate, collaborate, and connect through any device or location – while streamlining a lot of the back-end management required.

Popular unified communication solutions from RingCentral

With the Mitel-RingCentral agreement, First Focus is proud to announce that it is able to provide the following additional solution options as part of our partnership with RingCentral.

RingCentral MVP® – a UCaaS platform featuring a financially-backed uptime SLA of 99.999%, world-class VoIP telephony, messaging, and video solutions, as well as all the integrations teams need to stay productive.

RingCentral Video® – a free video meetings solution with team messaging that enables Smart Video Meetings™ and industry-leading collaboration features.

RingCentral Contact Centre solutions – a robust customer engagement suite that offers inbound voice, outbound voice, and omnichannel digital engagement solutions.

What it means to get complete communications

RingCentral seamlessly delivers reliable telephony, instant messaging, screen sharing, and video/audio conferencing. Where Mitel focuses on delivering efficient and scalable on-prem telephony solutions, RingCentral aims to blend telephony with internal and external collaboration. Plus, it has the power to extend into advanced contact centre functionality and native application integration when needed.

One of the key benefits of RingCentrals’ solutions is the wide range of integration opportunities it offers.With over 140 out-of-the-box integrations (plus an opne API for bespoke solutions), RingCentral makes it aims to make it easier to achieve a truly unified communications platform.

More than just talk

RingCentral transforms how businesses communicate and collaborate via the cloud.

Today, over 400,000 organisations choose RingCentral for innovative and secure ways to connect employees, boost workforce productivity, share knowledge, and strengthen customer relationships.

RingCentral has once again been recognised as a Leader in the 2021 Gartner Magic Quadrant for Unified Communications as a Service (UCaaS) Worldwide.

Garner identifies these “Leaders” as being those organisations that demonstrate a combination of a two key factors. These factors are:

  • a completeness of vision for a solution across its target market.
  • the ability to execute the vision for the chosen target market

The fact that RingCentral sits in this place demonstrates that it has a complete vision and the capacity to deliver on that vision for unified communications – just another reason why First Focus is pleased to be able to offer their UCaaS solutions to our clients.