Mitel Phone System & Unified Communications

Modern communications solutions from the market leader


Mitel Phone Systems & Unified Communications
IT Support Services

mitel Unified communications

Mitel Solutions

Customised Cloud UC

Mitel designed MiCloud Flex for sophisticated mid-sized and enterprise organisations that rely heavily upon their telephony and UC systems. MiCloud Flex offers deep UC functionality with extensive capability to tailor and integrate systems to improve efficiency and simplify usability. With the added control, performance and security of your very own instance in the Google Cloud.

Advanced On-premises

MiVoice Business is Mitel’s premium on-premises solution. It’s perfect for businesses and government agencies operating multi-site organisational structures or from a single sizable location. Functionality for complex call routing, collaboration and presence are typically essential requirements, delivered via a common system across the entire organisation – as expected of an advanced Contact Centre offering.

Simple On-premises

MiVoice Connect is Mitel’s solution for organisations that need the reliability of on-premises telephony but without the more advanced requirements provided by MiVoice Business. For many smaller businesses, telephony remains the primary communications method they can’t be without. For example, a reliable phone system would be essential for a Medical Centre, as both customers and the organisation rely on it to communicate efficiently.

Contact Centre Specialists

If your organisation needs a Contact Centre, First Focus are the experts in tailoring the right solution to impress customers with maximum efficiency. We can help you determine which combination of UC and Contact Centre is right for you and customise them to your needs.  Plus, Mitel has partnered with the UCaaS leaders RingCentral to provide new and existing customers with a simple pathway to a modern cloud UC platform.

Your Complete Platinum Mitel Partner

We offer only the most trusted products and professional services to our clients. As a proud Mitel Platinum Partner, our experience with Mitel enables us to provide leading unified communication solutions to organisations throughout Australia.

  • Mitel Platinum Partner
  • Experts in Mitel range
  • Contact Centre specialists
  • Full-service Managed IT expertise
  • Australia-wide support coverage
Mitel Phone Systems & Unified Communications
Mitel Phone Systems & Unified Communications

The Experts in Mitel Systems

First Focus is the leader in designing, customising, and supporting Mitel solutions.

As a Mitel Platinum Partner, our specialist UC consultants have deep experience across the Mitel software and hardware options, from legacy systems such as Shoretel to the modern Mitel range.

Our full-service Managed IT expertise also means we understand and can manage your complete UC environment, to ensure the maximum reliability of your communications systems.

Integrated, Easy Collaboration

  • Voice
  • Instant messaging 
  • Presence 
  • Calendaring 
  • Video 
  • Audio conferencing 
  • Desktop sharing
Mitel Phone Systems & Unified Communications
Mitel Phone Systems & Unified Communications

Truly Unified Communications

First Focus lets you transform your business operations by matching your need to the perfect phone solution.

The wide range of Mitel’s unified communications solutions includes cloud and on-premise systems for small mid-size, and large organisations.

Mitel makes phone systems with unified communications (UC) built-in, not bolted on.

This addition means that Mitel’s UC systems integrate all the critical components for robust business communications into one seamless package.



Don’t Just Take Our
Word for it

David Abela

Finance Manager, Proximo Spirits Australia

First Focus has been helping this business with our IT needs for almost 10 years. As we have grown and gone through changes, First Focus have helped every step of the way and ensured our systems are up to date with a constantly evolving IT environment. Their service and knowledge is exceptional and their constant monitoring of our IT environment means we can all focus on our core business.

Michael Feliciano

Director of Corporate Services, Royal Australasian College of Dental Surgeons

When COVID hit, First Focus swiftly implemented a number of projects to improve the security and stability of our IT systems and support a remote work environment. I highly recommend First Focus to any company that wants a future-facing IT infrastructure managed by people you can trust.

Chen Chen

IT Infrastructure Manager at Australia Post FDS

As a division of Australia Post we must maintain a high level of security to protect customer data and the First Focus’ Managed network and Firewalls provide us with this. The level of support they provide for our cloud infrastructure is second to none, which is crucial to the continued day-to-day operations of our business.

Nayyar Ghaznavi

CIO at Rexel Holdings Australia

The team at First Focus have developed a strong relationship with Rexel Holdings Australia which has led to us outsourcing a number of services to them, the largest of which is the SD-WAN. The First Focus team are collaborative and engage extremely well with our team and our extended partner network to deliver quality outcomes.

Drew Auld

CIO, Nesuto Australia and New Zealand

First Focus provides excellent technical support, and I can always count on friendly and expert advice from the whole team.

Luna Lu

Executive Assistant, CI Australia PTY LTD

CI Australia started working with First Focus in 2019. We were looking for an MSP that could deliver increased service quality with pricing that matched our budget. First Focus was originally in our top three preferred providers. What really helped them stand out was their proposal – there was no over- or under-scoping – and their reputation for good people and services.

Kate Smart

Renu Energy

We are happy with First Focus' attentiveness and availability of TAMs and support techs. Their ability to identify problem areas and working to resolve in a timely manner exceeds our expectations. Although we have been faced with some on-boarding issues, First Focus have been dedicated to working with us to rectify these issues and undertaking process improvement where needed.

Philip Haines


Over the past 15 months, First Focus has steered us out of an ‘IT abyss’ and onto a path that will support our growth and development plans for future years.

Mike Wells

General Manager, Ranbury Management Group

Since we started working with First Focus, we now have a robust cloud-based ICT environment. Our team are not bound to an office and have the freedom to work effectively from anywhere. Our tech isn’t a bottleneck holding us back. Now it supports our business and our people.

Caitlin Hughes

Corporate Services Manager, Harrier Group

Our people now trust their IT. They don’t have to spend hours researching IT answers because they trust that when a call is logged it will be resolved. I’ll recommend First Focus to anyone because I know that they’ll be in good hands.

Adam Butler

Technology Manager, Redlands College

First Focus aren’t just suppliers, they think about the desired outcome and suggest the best way to overcome the problem.