Zoom Consulting & Implementation Services

Whether you need a scalable cloud phone system, a robust personalised contact centre, or a modern meeting/video conferencing solution, Zoom has it all — and we’re here to help you integrate, implement, and adopt Zoom to add real value to your business.


Zoom Phone Connect Anywhere

The Ultimate All-in-One
Unified Comms Solution

Zoom Phone

Improve employee and customer experience with a reliable and modern Cloud VoIP solution powered by AI.

Zoom Contact Centre

An omnichannel solution that helps businesses deliver prompt, accurate, and highly personalised customer experiences that drive loyalty.

Zoom Meetings

When you need more from your meetings. Get audience feedback, create breakout rooms, and do more with AI.

so much more to zoom

Zoom + First Focus

= Better Together

We make adopting, implementing and integrating Zoom hassle-free. Our team will manage the transition and ensure Zoom is successfully embedded with your users.

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Gold Certified Zoom Partner

Our Zoom project managers are experienced across every Zoom solution, and we have the certifications to back this up.


We find the value and drive productivity based on the unique communications problems you’re looking to solve.

Always-On Support

Forget about wasting valuable time liaising with Zoom whenever you have a problem — our 24/7 support team will take on this responsibility for you.

Fast Response & Resolutions

We truly get to know your systems and IT infrastructure, so we are able to resolve issues promptly and efficiently.

Experts In Implementation

As IT specialists, our UCaaS team has deep expertise in migrating and implementing on-premise and cloud-based phone systems.

We Are Where You Are

We have a physical presence in every major city across Australia, which allows us to provide help and support wherever (and whenever) you need it.

so much more to zoom

Create Better Customer Experiences with Zoom Contact Centre

Enable efficient contact centre experiences that empower your staff and keep customers happy.

  • Experience intelligent self-service with an AI chatbot to get instant solutions 24/7, reducing call volume and enhancing customer satisfaction.
  • Enjoy a seamless communication experience across the contact centre platform, and easily connect with back-office experts in real-time to support customer engagements.
  • Engage more effectively with a video-optimised platform, designed for high-touch interactions with built-in features like screen and file sharing, plus live chat to resolve issues swiftly.

Contact a zoom expert

Zoom Phone Connect Anywhere
Zoom Phone Connect Anywhere

Improve Productivity with AI, at No Additional Cost

Zoom Phone’s AI capabilities make life easier for your staff

  • Post call summary & next steps: Request a post-call summary from Zoom’s AI Companion so you can focus on the conversation and do your best work, instead of taking notes.
  • Voicemail task extraction: Extract tasks from voicemails so you can easily and efficiently get caught up and understand next steps without going through every voicemail.
  • Voicemail prioritisation: Prioritise urgent voicemails to help you organize your day, your work, and your valuable time.
  • Team SMS summary thread: Provides a concise overview of Team SMS threads in PowerPack so you can quickly catch up after time away from your phone.
Zoom Phone Connect Anywhere

Why Choose Zoom?

Zoom scales to meet the needs of any organisation while ensuring security and compliance are never compromised. Every solution is designed to adapt to your business needs, offering simplicity without sacrificing functionality. Whether your team is in the office or on the go, Zoom keeps everyone connected, fostering collaboration and driving business forward.

Get started with Zoom

Redefine the way you communicate

Benefits to Your Business

Zoom is designed to enhance business communication with an intuitive interface and robust features
that cater to the dynamic needs of growing companies.

Centralised Communication

Zoom Phone combines voice, video, messaging, conferencing and contact centre capabilities into one easy-to-use platform.

Cost-Effective Solutions

Reduce expenses with a per-user pricing model that eliminates the need for traditional hardware and maintenance costs.

Simplified Billing & Pricing

Enjoy the convenience of a single invoice for all Zoom services, making financial planning and budgeting more straightforward.

Enhanced Productivity

Simplify workflows with features like voicemail transcription, intelligent call routing, and automated attendants to maximise staff efficiency.

Insightful Analytics

Access detailed call logs and reporting tools for informed decisions that can improve operational performance.

Professional Reputation

Maintain a professional image with high-quality voice calls and advanced features like call recording and conferencing that rival large corporations.

Talk to a Zoom Expert

Find Out if Zoom is Right For Your Business

Contact us to learn more about how Zoom Phone can help you business streamline communications and collaboration


Zoom Phone Connect Anywhere


Don’t Just Take Our
Word for it

David Abela

Finance Manager, Proximo Spirits Australia

First Focus has been helping this business with our IT needs for almost 10 years. As we have grown and gone through changes, First Focus have helped every step of the way and ensured our systems are up to date with a constantly evolving IT environment. Their service and knowledge is exceptional and their constant monitoring of our IT environment means we can all focus on our core business.

Michael Feliciano

Director of Corporate Services, Royal Australasian College of Dental Surgeons

When COVID hit, First Focus swiftly implemented a number of projects to improve the security and stability of our IT systems and support a remote work environment. I highly recommend First Focus to any company that wants a future-facing IT infrastructure managed by people you can trust.

Chen Chen

IT Infrastructure Manager at Australia Post FDS

As a division of Australia Post we must maintain a high level of security to protect customer data and the First Focus’ Managed network and Firewalls provide us with this. The level of support they provide for our cloud infrastructure is second to none, which is crucial to the continued day-to-day operations of our business.

Nayyar Ghaznavi

CIO at Rexel Holdings Australia

The team at First Focus have developed a strong relationship with Rexel Holdings Australia which has led to us outsourcing a number of services to them, the largest of which is the SD-WAN. The First Focus team are collaborative and engage extremely well with our team and our extended partner network to deliver quality outcomes.

Drew Auld

CIO, Nesuto Australia and New Zealand

First Focus provides excellent technical support, and I can always count on friendly and expert advice from the whole team.

Luna Lu

Executive Assistant, CI Australia PTY LTD

CI Australia started working with First Focus in 2019. We were looking for an MSP that could deliver increased service quality with pricing that matched our budget. First Focus was originally in our top three preferred providers. What really helped them stand out was their proposal – there was no over- or under-scoping – and their reputation for good people and services.

Kate Smart

Renu Energy

We are happy with First Focus' attentiveness and availability of TAMs and support techs. Their ability to identify problem areas and working to resolve in a timely manner exceeds our expectations. Although we have been faced with some on-boarding issues, First Focus have been dedicated to working with us to rectify these issues and undertaking process improvement where needed.

Philip Haines


Over the past 15 months, First Focus has steered us out of an ‘IT abyss’ and onto a path that will support our growth and development plans for future years.

Mike Wells

General Manager, Ranbury Management Group

Since we started working with First Focus, we now have a robust cloud-based ICT environment. Our team are not bound to an office and have the freedom to work effectively from anywhere. Our tech isn’t a bottleneck holding us back. Now it supports our business and our people.

Caitlin Hughes

Corporate Services Manager, Harrier Group

Our people now trust their IT. They don’t have to spend hours researching IT answers because they trust that when a call is logged it will be resolved. I’ll recommend First Focus to anyone because I know that they’ll be in good hands.

Adam Butler

Technology Manager, Redlands College

First Focus aren’t just suppliers, they think about the desired outcome and suggest the best way to overcome the problem.