Whether you need a scalable cloud phone system, a robust personalised contact centre, or a modern meeting/video conferencing solution, Zoom has it all — and we’re here to help you integrate, implement, and adopt Zoom to add real value to your business.
Improve employee and customer experience with a reliable and modern Cloud VoIP solution powered by AI.
An omnichannel solution that helps businesses deliver prompt, accurate, and highly personalised customer experiences that drive loyalty.
When you need more from your meetings. Get audience feedback, create breakout rooms, and do more with AI.
so much more to zoom
We make adopting, implementing and integrating Zoom hassle-free. Our team will manage the transition and ensure Zoom is successfully embedded with your users.
Our Zoom project managers are experienced across every Zoom solution, and we have the certifications to back this up.
We find the value and drive productivity based on the unique communications problems you’re looking to solve.
Forget about wasting valuable time liaising with Zoom whenever you have a problem — our 24/7 support team will take on this responsibility for you.
We truly get to know your systems and IT infrastructure, so we are able to resolve issues promptly and efficiently.
As IT specialists, our UCaaS team has deep expertise in migrating and implementing on-premise and cloud-based phone systems.
We have a physical presence in every major city across Australia, which allows us to provide help and support wherever (and whenever) you need it.
so much more to zoom
Enable efficient contact centre experiences that empower your staff and keep customers happy.
Zoom Phone’s AI capabilities make life easier for your staff
Zoom scales to meet the needs of any organisation while ensuring security and compliance are never compromised. Every solution is designed to adapt to your business needs, offering simplicity without sacrificing functionality. Whether your team is in the office or on the go, Zoom keeps everyone connected, fostering collaboration and driving business forward.
Zoom is designed to enhance business communication with an intuitive interface and robust features
that cater to the dynamic needs of growing companies.
Zoom Phone combines voice, video, messaging, conferencing and contact centre capabilities into one easy-to-use platform.
Reduce expenses with a per-user pricing model that eliminates the need for traditional hardware and maintenance costs.
Enjoy the convenience of a single invoice for all Zoom services, making financial planning and budgeting more straightforward.
Simplify workflows with features like voicemail transcription, intelligent call routing, and automated attendants to maximise staff efficiency.
Access detailed call logs and reporting tools for informed decisions that can improve operational performance.
Maintain a professional image with high-quality voice calls and advanced features like call recording and conferencing that rival large corporations.
Talk to a Zoom Expert
Contact us to learn more about how Zoom Phone can help you business streamline communications and collaboration
Finance Manager, Proximo Spirits Australia
Director of Corporate Services, Royal Australasian College of Dental Surgeons
IT Infrastructure Manager at Australia Post FDS
CIO at Rexel Holdings Australia
The team at First Focus have developed a strong relationship with Rexel Holdings Australia which has led to us outsourcing a number of services to them, the largest of which is the SD-WAN. The First Focus team are collaborative and engage extremely well with our team and our extended partner network to deliver quality outcomes.
CIO, Nesuto Australia and New Zealand
First Focus provides excellent technical support, and I can always count on friendly and expert advice from the whole team.
Executive Assistant, CI Australia PTY LTD
CI Australia started working with First Focus in 2019. We were looking for an MSP that could deliver increased service quality with pricing that matched our budget. First Focus was originally in our top three preferred providers. What really helped them stand out was their proposal – there was no over- or under-scoping – and their reputation for good people and services.
Renu Energy
We are happy with First Focus' attentiveness and availability of TAMs and support techs. Their ability to identify problem areas and working to resolve in a timely manner exceeds our expectations. Although we have been faced with some on-boarding issues, First Focus have been dedicated to working with us to rectify these issues and undertaking process improvement where needed.
BMT WBM
Over the past 15 months, First Focus has steered us out of an ‘IT abyss’ and onto a path that will support our growth and development plans for future years.
General Manager, Ranbury Management Group
Since we started working with First Focus, we now have a robust cloud-based ICT environment. Our team are not bound to an office and have the freedom to work effectively from anywhere. Our tech isn’t a bottleneck holding us back. Now it supports our business and our people.
Corporate Services Manager, Harrier Group
Our people now trust their IT. They don’t have to spend hours researching IT answers because they trust that when a call is logged it will be resolved. I’ll recommend First Focus to anyone because I know that they’ll be in good hands.
Technology Manager, Redlands College
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