IT Support Plans

First Focus provides a range of IT support plans to enable businesses to outsource some or all responsibility for their IT support, instead of dedicating additional resources to perform this function in-house.

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IT Support Plans
IT Support Plans

Our IT Support Plans

No two businesses are the same, and no two businesses have the same IT requirements. That’s why First Focus offers a range of support plans designed to be flexible enough to meet any support need.

  • Ignite: Ideal for simple, cloud environments with 20 – 100 users. Benefit from the lower support costs the cloud enables.
  • Total Support: Our most popular plans. Comprehensive coverage and extensive options to tailor to your needs.
  • Enterprise Flex: Bespoke support for larger organisations.

Find Your Support Plan

If you aren’t sure which of our IT support plans best suit your needs or you’d like to arrange a more detailed quote, just answer a few simple questions below to tell us a little about your organisation. We’ll be back to you in a few minutes with an initial quote on the plans most suited to your needs.

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IT Support Plans
Testimonials

Testimonials

Don’t Just Take Our
Word for it


David Abela

Finance Manager, Proximo Spirits Australia

First Focus has been helping this business with our IT needs for almost 10 years. As we have grown and gone through changes, First Focus have helped every step of the way and ensured our systems are up to date with a constantly evolving IT environment. Their service and knowledge is exceptional and their constant monitoring of our IT environment means we can all focus on our core business.

Michael Feliciano

Director of Corporate Services, Royal Australasian College of Dental Surgeons

When COVID hit, First Focus swiftly implemented a number of projects to improve the security and stability of our IT systems and support a remote work environment. I highly recommend First Focus to any company that wants a future-facing IT infrastructure managed by people you can trust.

Chen Chen

IT Infrastructure Manager at Australia Post FDS

As a division of Australia Post we must maintain a high level of security to protect customer data and the First Focus’ Managed network and Firewalls provide us with this. The level of support they provide for our cloud infrastructure is second to none, which is crucial to the continued day-to-day operations of our business.

Nayyar Ghaznavi

CIO at Rexel Holdings Australia

The team at First Focus have developed a strong relationship with Rexel Holdings Australia which has led to us outsourcing a number of services to them, the largest of which is the SD-WAN. The First Focus team are collaborative and engage extremely well with our team and our extended partner network to deliver quality outcomes.

Drew Auld

CIO, Nesuto Australia and New Zealand

First Focus provides excellent technical support, and I can always count on friendly and expert advice from the whole team.

Luna Lu

Executive Assistant, CI Australia PTY LTD

CI Australia started working with First Focus in 2019. We were looking for an MSP that could deliver increased service quality with pricing that matched our budget. First Focus was originally in our top three preferred providers. What really helped them stand out was their proposal – there was no over- or under-scoping – and their reputation for good people and services.

Kate Smart

Renu Energy

We are happy with First Focus' attentiveness and availability of TAMs and support techs. Their ability to identify problem areas and working to resolve in a timely manner exceeds our expectations. Although we have been faced with some on-boarding issues, First Focus have been dedicated to working with us to rectify these issues and undertaking process improvement where needed.

Philip Haines

BMT WBM

Over the past 15 months, First Focus has steered us out of an ‘IT abyss’ and onto a path that will support our growth and development plans for future years.

Mike Wells

General Manager, Ranbury Management Group

Since we started working with First Focus, we now have a robust cloud-based ICT environment. Our team are not bound to an office and have the freedom to work effectively from anywhere. Our tech isn’t a bottleneck holding us back. Now it supports our business and our people.

Caitlin Hughes

Corporate Services Manager, Harrier Group

Our people now trust their IT. They don’t have to spend hours researching IT answers because they trust that when a call is logged it will be resolved. I’ll recommend First Focus to anyone because I know that they’ll be in good hands.

Adam Butler

Technology Manager, Redlands College

First Focus aren’t just suppliers, they think about the desired outcome and suggest the best way to overcome the problem.

IT Support Plans

Why Outsource?

  • For small and medium-sized organisations the business case for outsourcing IT support is quite compelling.
    When it’s done properly, outsourced IT delivers lower costs, increased end-user satisfaction, far greater breadth and depth of expertise, and more reliable and effective infrastructure.

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Tell Us What You Need

Or just call us, we’re ready to talk on 1300 556 531

For more details about the best IT Support Plan for your organisation, speak with our team now.

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Already Have an IT Team?

We also work with larger organisations with internal IT teams by adding extra capability and flexibility to their existing team, and by assigning responsibility for all IT support team functions to a specialist manager. Our co-managed solutions deliver the extra attention that larger, more complex organisations require.

Co-managed support plans

IT Support Plans

Complete Desktop to DataCentre Support

Comprehensive support coverage with a range of options to fit your needs.

Service Delivery
24 x 7 Service Desk | Standard SLA Support | Customer ‘F-Connect’ Portal
Custom User Creation Form | Technical Account Management

Maintenance and Alerts
Desktop Patching | Monthly Server Patching | 24 x 7 Connectivity Monitoring
24 x 7 Infrastructure Monitoring | Remediation of Monitoring Alerts

Remote Support (Incidents and Requests)
End User Support | Connectivity Support | Server Support
Microsoft Office Support | App Support | Basic Triage of Line of Business Apps

Options include:
AU or Philippines-based Technical Account Manager | VIP Support
Dedicated 1300 Number | Custom Portal Forms, Branding, Dashboards, Reports
Line of Business Software Support | Telephony Support
Onsite Support | Regular Scheduled Visits

Designed specifically for the Cloud

Support savings for organisations with simple, cloud-only environments.

Service Delivery
24 x 7 Service Desk | Standard SLA Support Customer ‘F-Connect’ Portal
Customer ‘F-Connect’ Portal | Technical Account Management

Maintenance and Alerts
Desktop Patching | 24 x 7 Connectivity Monitoring | Remediation of Monitoring Alerts

Remote Support (Incidents and Requests)
End User Support | Connectivity Support
Microsoft 365 Support | App Support – SaaS

Options include:
AU-based Technical Account Manager | Server Support (excluding RDS)
Server Patching | 24 x 7 Infrastructure Monitoring
Telephony Support | Onsite Support | Regular Scheduled Visits

Bespoke Support Designed for You

Support solutions for larger organisations.

Larger mid-size, enterprise, and government organisations can require extra flexibility to mix and match services and solutions.

That’s where our unique bespoke approach shines. Whether you require a dedicated service desk, need to easily scale up or down on-site resources, or have specialist requirements, we have the experience and desire to work with you to ensure the perfect fit.

Our team will work hand-in-hand with yours, or we can manage any aspect of your IT, designed from the ground up to suit your needs.