First Focus provides a range of IT support plans to enable businesses to outsource some or all responsibility for their IT support, instead of dedicating additional resources to perform this function in-house.
No two businesses are the same, and no two businesses have the same IT requirements. That’s why First Focus offers a range of support plans designed to be flexible enough to meet any support need.
If you aren’t sure which of our IT support plans best suit your needs or you’d like to arrange a more detailed quote, just answer a few simple questions below to tell us a little about your organisation. We’ll be back to you in a few minutes with an initial quote on the plans most suited to your needs.
Finance Manager, Proximo Spirits Australia
Director of Corporate Services, Royal Australasian College of Dental Surgeons
IT Infrastructure Manager at Australia Post FDS
CIO at Rexel Holdings Australia
The team at First Focus have developed a strong relationship with Rexel Holdings Australia which has led to us outsourcing a number of services to them, the largest of which is the SD-WAN. The First Focus team are collaborative and engage extremely well with our team and our extended partner network to deliver quality outcomes.
CIO, Nesuto Australia and New Zealand
First Focus provides excellent technical support, and I can always count on friendly and expert advice from the whole team.
Executive Assistant, CI Australia PTY LTD
CI Australia started working with First Focus in 2019. We were looking for an MSP that could deliver increased service quality with pricing that matched our budget. First Focus was originally in our top three preferred providers. What really helped them stand out was their proposal – there was no over- or under-scoping – and their reputation for good people and services.
Renu Energy
We are happy with First Focus' attentiveness and availability of TAMs and support techs. Their ability to identify problem areas and working to resolve in a timely manner exceeds our expectations. Although we have been faced with some on-boarding issues, First Focus have been dedicated to working with us to rectify these issues and undertaking process improvement where needed.
BMT WBM
Over the past 15 months, First Focus has steered us out of an ‘IT abyss’ and onto a path that will support our growth and development plans for future years.
General Manager, Ranbury Management Group
Since we started working with First Focus, we now have a robust cloud-based ICT environment. Our team are not bound to an office and have the freedom to work effectively from anywhere. Our tech isn’t a bottleneck holding us back. Now it supports our business and our people.
Corporate Services Manager, Harrier Group
Our people now trust their IT. They don’t have to spend hours researching IT answers because they trust that when a call is logged it will be resolved. I’ll recommend First Focus to anyone because I know that they’ll be in good hands.
Technology Manager, Redlands College
LIKE A DETAILED QUOTE?
Or just call us, we’re ready to talk on 1300 556 531
For more details about the best IT Support Plan for your organisation, speak with our team now.
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We also work with larger organisations with internal IT teams by adding extra capability and flexibility to their existing team, and by assigning responsibility for all IT support team functions to a specialist manager. Our co-managed solutions deliver the extra attention that larger, more complex organisations require.
Complete Desktop to DataCentre Support
Comprehensive support coverage with a range of options to fit your needs.
Service Delivery
24 x 7 Service Desk | Standard SLA Support | Customer ‘F-Connect’ Portal
Custom User Creation Form | Technical Account Management
Maintenance and Alerts
Desktop Patching | Monthly Server Patching | 24 x 7 Connectivity Monitoring
24 x 7 Infrastructure Monitoring | Remediation of Monitoring Alerts
Remote Support (Incidents and Requests)
End User Support | Connectivity Support | Server Support
Microsoft Office Support | App Support | Basic Triage of Line of Business Apps
Options include:
AU or Philippines-based Technical Account Manager | VIP Support
Dedicated 1300 Number | Custom Portal Forms, Branding, Dashboards, Reports
Line of Business Software Support | Telephony Support
Onsite Support | Regular Scheduled Visits
Designed specifically for the Cloud
Support savings for organisations with simple, cloud-only environments.
Service Delivery
24 x 7 Service Desk | Standard SLA Support Customer ‘F-Connect’ Portal
Customer ‘F-Connect’ Portal | Technical Account Management
Maintenance and Alerts
Desktop Patching | 24 x 7 Connectivity Monitoring | Remediation of Monitoring Alerts
Remote Support (Incidents and Requests)
End User Support | Connectivity Support
Microsoft 365 Support | App Support – SaaS
Options include:
AU-based Technical Account Manager | Server Support (excluding RDS)
Server Patching | 24 x 7 Infrastructure Monitoring
Telephony Support | Onsite Support | Regular Scheduled Visits
Bespoke Support Designed for You
Support solutions for larger organisations.
Larger mid-size, enterprise, and government organisations can require extra flexibility to mix and match services and solutions.
That’s where our unique bespoke approach shines. Whether you require a dedicated service desk, need to easily scale up or down on-site resources, or have specialist requirements, we have the experience and desire to work with you to ensure the perfect fit.
Our team will work hand-in-hand with yours, or we can manage any aspect of your IT, designed from the ground up to suit your needs.
IT Consulting
Cloud Migration Services
IT Infrastructure Projects
Business Continuity Planning
IT Procurement
IT Support Services
Managed Cloud Services
End User Computing
Unified Communications
Connectivity
Virtual CIO
Managed Security Services
Cybersecurity Risk Assessment
Cloud Backup and Disaster Recovery
Cyber Security Connect and Protect Program
IT Strategy
Digital Transformation
Microsoft 365 Consulting Services
SharePoint Consulting Services
Power BI
Awards and Certifications
Management Team
Client Case Studies
Our Commitment to the Environment
Articles
Thought Leadership Blog
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